- Joined
- Jun 21, 2023
- Posts
- 4
I arrived well in time, with no queue at the counters. However, the QANTAS check-in staff member lacked any people skills, to the point that most people would consider her rude. I left the check in desk lamenting that the only reason I was travelling QANTAS was because of the large number of frequent flyer points I've earned.
Her poor attitude was fortunately offset by the excellent Business Class cabin service, with one J Class cabin crew reminding me of what the "Old QANTAS", i.e., pre-Joyce airline, was like.
QANTAS has a massive cultural job to do. First, to free the staff from the "low-cost, follow the procedure" approach to one where staff initiative is rewarded, not crushed.
The second step, equally as difficult, is to persuade frequent fliers, many of who have flown with the airline for a long time (my FF no is in the 40,000s...) that the company has recovered the spirit of what the airline was like from its inception to 2008.
Her poor attitude was fortunately offset by the excellent Business Class cabin service, with one J Class cabin crew reminding me of what the "Old QANTAS", i.e., pre-Joyce airline, was like.
QANTAS has a massive cultural job to do. First, to free the staff from the "low-cost, follow the procedure" approach to one where staff initiative is rewarded, not crushed.
The second step, equally as difficult, is to persuade frequent fliers, many of who have flown with the airline for a long time (my FF no is in the 40,000s...) that the company has recovered the spirit of what the airline was like from its inception to 2008.
