QF Customer service experience

[Kiwi Flyer]

My $100 is spent already on either a flight to NZ or Tasmania.

I hope the pilot knows whether heading to NZ or Tasmania

 

[NM]

I hope the pilot knows whether heading to NZ or Tasmania

The return of the $100 mistery flight (oops, that's now three smilies on the post).

 

[Kiwi Flyer]

Given the level of levies, a $100 mystery flight might only be SYD-NTL.

 

[NM]

Given the level of levies, a $100 mystery flight might only be SYD-NTL.

But for JohnK they would be willing to make it a one-way mistery flight. There was significant interest in such a product, with a large number of enquiries made before Mothers Day by men looking for the perfect gift for their Mothers-In-Law.

 

[Kiwi Flyer]

There was significant interest in such a product, with a large number of enquiries made before Mothers Day by men looking for the perfect gift for their Mothers-In-Law.

I think I heard that too. Marketed as a misery flight. Shame it was scuppered when NZ refused to admit pax without a return ticket. Apparently they are now looking into chartering O7 aircraft to Bali with free plant and tip off service included in the fare.

 

[JohnK]

I hope the pilot knows whether heading to NZ or Tasmania

Does it really matter? As long as I get to one or the other, or somewhere away from here.

The return of the $100 mistery flight(oops, that's now three smilies on the post).

I will know exactly where I am going so no mystery really.

 

[JohnK]

Given the level of levies, a $100 mystery flight might only be SYD-NTL.

If you had read the earlier post then you would have realised that taxes and charges are not included in $100 voucher. So I don't really care as long as I get $100 off any flight.

 

[JohnK]

But for JohnK they would be willing to make it a one-way mistery flight. There was significant interest in such a product, with a large number of enquiries made before Mothers Day by men looking for the perfect gift for their Mothers-In-Law.

No Mystery at all.

A one way trip to Antarctica would be best.

 

[NM]

Does it really matter? As long as I get to one or the other, or somewhere away from here.

Now lets see ....

JohnK
Location: Sydney


Ahh, yes, that explains it .

 

[DPG]

The procedure is to fax the voucher to QF Travel store, call them to verify which flights are required, pay the difference in airfare that voucher does not cover with credit card, send voucher to QF by post. No need to visit QF Travel store. It is as simple as that. My $100 is spent already on either a flight to NZ or Tasmania.

I am 99% sure that you can also use this voucher at any travel agency.

Essentially a QF Travel Voucher is just a MCO (Miscellenous Charge Order).

Not sure if you have used it or not, but may make it a little bit easier to use!

D P G

 

[JohnK]

I am 99% sure that you can also use this voucher at any travel agency.

Essentially a QF Travel Voucher is just a MCO (Miscellenous Charge Order).

Not sure if you have used it or not, but may make it a little bit easier to use!

Not sure! I was told Qantas Travel store only. More than likely will be used on an airfare SYD-WLG/CHC but should not be too difficult to use with Qantas travel store.

With Compliments

Qantas Gift Vouchers

We are pleased to present you with a Qantas gift voucher. This voucher can be used at any Qantas travel store. Locations and conditions of use are explained overleaf.

Should you be unable to visit one of the Qantas Travel stores, call 1 800 652 534 or (02) 9951 4222. However, pleaase be aware the Qantas travel store must receive this gift voucher before any travel product can be utilised.

 

[DPG]

Not sure! I was told Qantas Travel store only. More than likely will be used on an airfare SYD-WLG/CHC but should not be too difficult to use with Qantas travel store.

JohnK does the voucher look a little like a ticket? If it does, than you should be able to use it at any travel agency. QF are just being a little sneaky by saying it has to be used at a Qantas Travel Store.

D P G

 

[JohnK]

JohnK does the voucher look a little like a ticket? If it does, than you should be able to use it at any travel agency. QF are just being a little sneaky by saying it has to be used at a Qantas Travel Store.

Yes voucher looks like a paper ticket.

I guess the bottom line is that can only be used on Qantas products or services.

Considering I now buy my SE Asian tickets from QF Singapore is it any advantage in using it at a travel agency? I need to be in CHC on 26th/27th January 2007 so I am waiting around for a special airfare SYD-CHC or even SYD-WLG-CHC to use the voucher. The return airfare will be from AKL so I will use LAN for AKL-SYD.

 

[DPG]

Yes voucher looks like a paper ticket.

I guess the bottom line is that can only be used on Qantas products or services.

100% sure that you can use this at any travel agency. When they issue the ticket, they just need to use the voucher nuber (MCO number) as a credit towards the ticket, quite an easy process. It can be used for QF Air or QF Holidays, but probably not DeathStar.

Not sure if there is any advantage of using a travel agent over here as opposed to QF in Singapore. I guess it really depends what you are using it for.

I would probably book your NZ flights over here as they are ex-SYD.

D P G

 

[JohnK]

100% sure that you can use this at any travel agency. When they issue the ticket, they just need to use the voucher nuber (MCO number) as a credit towards the ticket, quite an easy process. It can be used for QF Air or QF Holidays, but probably not DeathStar.

Thanks for that information. It is nice to know that i can use voucher at a travel agency. I have until next April to use it anyway so plenty of time.

 

[Kiwi Flyer]

Considering I now buy my SE Asian tickets from QF Singapore is it any advantage in using it at a travel agency? I need to be in CHC on 26th/27th January 2007 so I am waiting around for a special airfare SYD-CHC or even SYD-WLG-CHC to use the voucher. The return airfare will be from AKL so I will use LAN for AKL-SYD.

I wouldn't get your hopes up of a sale. Not only is January peak season but school holidays finish around then AND there are public holidays in some parts of NZ that weekend. Chances of sale zero IMHO.

 

[aus_flyer]

I believe the offline booking fee is waived when using a voucher towards a booking.

You are partially correct. The booking fee is not waived if it is a normal gift voucher, but when it has been provided by Qantas Customer Care, the booking fee is waived.
So JohnK, you should not be slugged the booking fee.

 

[JohnK]

You are partially correct. The booking fee is not waived if it is a normal gift voucher, but when it has been provided by Qantas Customer Care, the booking fee is waived.
So JohnK, you should not be slugged the booking fee.

No booking fee is payable. It has been confirmed by both customer care and Qantas Travel store.

 

[waltervp]

Re: redeeming voucher

Funny to hear that. I was once the lucky winner of a $50 voucher many years ago. I had the same restrictions, and went to a Qantas travel agent in the end and had to make something like 3 trips out of my way for it and somehow they had stuffed up and not entered the voucher... Eventually it expired on me. I do not think it is Qantas, I think it was my luck again - anything to do with freebies rarely works and generally causes me frustration and trouble! I keep on trying! Mostly it can be blamed on my poor organisation or changes of circumstances.... My father in law always says 'there is no such thing as a free lunch'. But I persist. I like the lure of them and I like to chase it...

 

[JohnK]

Re: redeeming voucher

Funny to hear that. I was once the lucky winner of a $50 voucher many years ago. I had the same restrictions, and went to a Qantas travel agent in the end and had to make something like 3 trips out of my way for it and somehow they had stuffed up and not entered the voucher... Eventually it expired on me....

It is a shame your voucher expired but I plan to use mine next month and it does not expire until May 2007. The good thing about the voucher is I do not need to visit the Qantas travel store, just fax them the voucher before making booking.