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Member
- Joined
- Jul 31, 2017
- Posts
- 121
- Qantas
- Qantas Club
Hi all, I've contacted QF FF customer service and still waiting on a reply. I used my FF account a week ago to book a couple of reward flights to PER. - No dramas.
I tried to log in on my lap top to my FF account over the weekend, only to get a message "my account does not have online access" (or similar). Rang QF CS and was told to reset my PIN.
That worked for 24 hours, then attempted to log in again and same error message. Rang QF CS only to be told my account has been suspended???? QF could not tell me why and will investigate. Same if I try on the app on my phone. Could be another 48 hours before I find out anything.
Any suggestions on why my FF account has been suspended? and NO, I have not been selling lounge invitations on ebay........
thanks in advance.
I tried to log in on my lap top to my FF account over the weekend, only to get a message "my account does not have online access" (or similar). Rang QF CS and was told to reset my PIN.
That worked for 24 hours, then attempted to log in again and same error message. Rang QF CS only to be told my account has been suspended???? QF could not tell me why and will investigate. Same if I try on the app on my phone. Could be another 48 hours before I find out anything.
Any suggestions on why my FF account has been suspended? and NO, I have not been selling lounge invitations on ebay........
thanks in advance.