QF international J meal...

[kpc]

I don't often complain publicly about QF but last nite's dinner on QF 22 from Nrt to Syd was unbelievably bad....it looked very plain and unappetising, and it was so dry that I stopped eating after 2 mouthfuls!:evil: A roast chicken from Coles would have tasted better:shock:

​

I'm not sure what they are paying NP, but I'm sure he would NOT serve this piece of cough at Rockpool....

I won't even start with the service (lack of) that QF provided in J on this flight (coming from a QF plat flyer who has done a reasonable amount of QF flying)

OK, rant over....now wondering whether I should even bother taking advantage of the double SC offer I received today to help maintain Plat for next year....if it wasn't for the wonderful F lounge at Syd (and Mel), the decision would be easy!

 

[anat0l]

I always think that catering quality is also a reasonable function of the port where the food was prepared, and I would think that QF don't often double-cater, so this had to be ex-Japan catering. My guess, though.

What did the menu state the dish as? I'd like to hear this.

 

[kpc]

I always think that catering quality is also a reasonable function of the port where the food was prepared, and I would think that QF don't often double-cater, so this had to be ex-Japan catering. My guess, though.

What did the menu state the dish as? I'd like to hear this.

Something along the lines of "Spicy Roast chicken (herb may have also been mentioned) with fresh garden snow peas on a bed of steaming white rice"

 

[Alanslegal]

Rice, chicken and 4 snow peas?!?!? That dish looks pretty uninspiring at the minimum.

 

[Cabbage]

Did you ask for something else to eat instead? It's a long flight to go hungry on

 

[kpc]

Did you ask for something else to eat instead? It's a long flight to go hungry on

No....took 2 sleeping pills and went to sleep as it was getting late and I needed some urgent sleep as was heading to work on arrival:shock:

 

[anat0l]

No....took 2 sleeping pills and went to sleep as it was getting late and I needed some urgent sleep as was heading to work on arrival:shock:

I know there are light meals for such flights, but this is ridiculous.

Wish there was someone in Qantas (even in AFF) who can see that meal. That doesn't even pass as a Y meal for me, although it might be passable if the chicken was spectacular (because at least the hero of the dish is tasty). But we all know that's nigh difficult to nail on an aircraft, and dry chicken... geez, might as well eat the serviette, or the menu for that matter!

What were the other options on the menu? Were there toasted sandwiches to order?

Must've been a tough (unpleasant) choice if your choice was the chicken, which ended up being the said picture.

 

[jetlagger]

I don't often complain publicly about QF but last nite's dinner on QF 22 from Nrt to Syd was unbelievably bad....it looked very plain and unappetising, and it was so dry that I stopped eating after 2 mouthfuls!:evil: A roast chicken from Coles would have tasted better:shock:

​

I'm not sure what they are paying NP, but I'm sure he would NOT serve this piece of cough at Rockpool....

!

My honest reaction would be nothing less than: What the.. ???? & more than verbally audible to the crew. :evil:

Catering on strike?? No not in Japan..

What next? Perhaps a Mrs Macs pie with a plastic fork. :shock:

 

[Awesom Andy]

At least on JQ, I can pay for a cup noodle...

 

[RWJ777]

Unlike steak, which overcooks easily on being re-heated (or temperature maintained), there is no excuse for chicken to be so dry. It must have been poorly prepared. The rice would have drawn the moisture from the chicken too.

Poor prep and execution.

I reckon you should send said picture to QF, together with account of service. That's simply intolerable for J.

 

[serfty]

...

I reckon you should send said picture to QF, together with account of service. That's simply intolerable for J.

+1!

If there's no formal complaint, then there's nothing Qantas can do for service recovery for you and going forward for future catering.

 

[hdfb]

+1!

If there's no formal complaint, then there's nothing Qantas can do for service recovery for you and going forward for future catering.

I see Red Roo is currently in this thread.

 

[RooFlyer]

I see Red Roo is currently in this thread.

Would like to hear his/her observation, beyond the usual bland 'we'll look into it'.

 

[ozmille]

I complained about a similar very uninspiring J meal from BKK to SYD and less then inspiring service, response I got is below

Dear Mr ozmille,

Thank you for your email and taking the time to follow up with us. Please accept my apologies for the unusual delay in response due to high volumes over the peak season.
I was concerned to hear about your disappointment with various aspects of your recent experience on board QF24 from Bangkok to Sydney, and understand why you feel that you did not receive the premium level of service expected from Qantas.

We’re committed to creating the world’s best flying experience, and the behaviour you described is certainly not consistent with our usual high standards. I would personally like to assure you that the relevant management teams have been briefed and will address this matter with the individual concerned.

I note your feedback regarding the meal served. Please note that our menus are drawn up by an expert team that includes chefs and nutritionists. They put great care and thought into choosing ingredients that will appeal to as broad a range of tastes as possible. However we’re constantly reviewing the detail of our meals, and I’ll make sure our catering team know how you and Mrs ozmille felt about yours.
Mr ozmille, your comments regarding our inflight service delivery are timely given our focus on providing more flexible options to maximise sleep in our Business cabin. Rest assured, we have your comfort at heart and are currently assessing a new Sleep Service in Business on selected flights.

This new service includes a dedicated zone in the Business cabin for customers who want to maximise their sleep. In addition we hope it will provide customers with a greater opportunity to sleep on board by providing a mattress and duvet, as well as flexible dining options.

As you and Mrs ozmille are loyal Frequent Flyer members, we certainly are grateful and acknowledge your valued relationship with Qantas. In recognition of your overall experience, I would like to offer you a small token of our appreciation.

Please confirm your preferred mailing address so I can send you a Inflight Duty Free shopping voucher as a gesture of our goodwill on this occasion.

I look forward to hearing from you at your earliest convenience.

Yours sincerely

Customer Care

Which I actually need to follow up on as I still have not received said voucher 2 months later...

 

[kpc]

Poor prep and execution.

I reckon you should send said picture to QF, together with account of service. That's simply intolerable for J.

+1!

If there's no formal complaint, then there's nothing Qantas can do for service recovery for you and going forward for future catering.

I see Red Roo is currently in this thread.

Would like to hear his/her observation, beyond the usual bland 'we'll look into it'.

I received a phone call from QF customer service as a result of this thread (via Red Roo). Received an apology re meal, issue will be referred to QF catering ? ex Narita; also suggested that it looks like the dressing on the meal was forgotten:shock:. Anyway good to see that QF are listening to our complaints, I guess. Hopefully, no one again gets served a meal like above....

 

[steph_vz]

I actually had this meal on 27 Feb on QF22 and I thoroughly enjoyed it. I do think that your photo is missing the dressing.

 

[simongr]

I received a phone call from QF customer service as a result of this thread (via Red Roo). Received an apology re meal, issue will be referred to QF catering ? ex Narita; also suggested that it looks like the dressing on the meal was forgotten:shock:. Anyway good to see that QF are listening to our complaints, I guess. Hopefully, no one again gets served a meal like above....

My bolding - I had exactly the same issue with a similar dish on the same flight number - after that I didn't fly QF int'l J for years. I however knew the dressing was missing and sent the food back to have the dressing added.

 

[jetlagger]

I actually had this meal on 27 Feb on QF22 and I thoroughly enjoyed it. I do think that your photo is missing the dressing.

Think it requires more than just dressing to truly enhance that underwhelming dish though.. :shock:

 

[amaroo]

My meal on QF1 last week wasn't any better.

I had the Crumbed Free Range Pork......dry, tough & rubbish are the only words I can use to describe the thing.

 

[Awesom Andy]

My meal on QF1 last week wasn't any better.

I had the Crumbed Free Range Pork......dry, tough & rubbish are the only words I can use to describe the thing.

Don't worry... you'll never get served pork again on QF1.