QF Joyce: expect higher fares, A380 delivery delays, QF32 damage bill at AUD100m

[ChrisCunard]

In fairness, it can't all be Joyce. A CEO makes decisions based on advice from management / executives.

Maybe Qantas will soon announce the retirement of the 20+ y/o 744's, acquisition of 772LR's to service Europe and USA, new A332's for domestic transcontinental (PER-BNE, PER-MEL, PER-SYD) and an upgrade of the aged 763's with Boeing Sky Interior and AVOD IFE as a stop gap until the first 787's arrive (lord knows Boeing owes them for the delays!) in 2012 - which will come to Qantas first. JQ can have the old metal for those only paying $39 a flight!

While we're at it, how about the absorption of Jetstar into Qantas to form a short-haul product, new flights into Asia using 773's and an upgrade of all 738's to have AVOD... oh and a QP / PS card so we don't have to carry two cards

 

[connieguy]

Everyone is quick to bash AJ...

What has Joyce done that's been good....?

Been through this before with Ansett. Different dog but same leg action.

 

[ChrisCunard]

Yeah, but with Ansett it wasn't Ansett killing Ansett to replace it with a LCC...

 

[medhead]

Already read a story in the paper this week where the chairman denied the rumour that Joyce was going to be sacked. It can't be too far away.

 

[trippin_the_rift]

so... nothing good has come from him?

 

[Moopere]

... oh and a QP / PS card so we don't have to carry two cards

Off topic, but I am NB and only have one card, its called "The Qantas Club" and is a bronze colour. My QFF membership type which used to be called Bronze is now called Qantas Club Bronze.

 

[medhead]

Off topic, but I am NB and only have one card, its called "The Qantas Club" and is a bronze colour. My QFF membership type which used to be called Bronze is now called Qantas Club Bronze.

You are still a bronze QFF member. You need to read that as qantas club [and] bronze

 

[connieguy]

Yeah, but with Ansett it wasn't Ansett killing Ansett to replace it with a LCC...

Interesting comments:
Why Alan Joyce was wrong choice for Qantas - PPRuNe Forums

"Alan Joyce is a good choice of CEO for a low cost carrier. He is a numbers man. LCC are a simple business, he who has the lowest costs & the deepest pockets wins. Jetstar has deep pockets due to Qantas funding their operation. LCC are all about dollars, not people.

Running a LCC you need not care too much about employees or customers. Customers make their decisions based purely on cost & expect poor service. A turning over of unhappy employees is acceptable as they are cheap and are happy to pay for their own training. Your function as CEO is to reduce costs in all departments other than executive pay.

Full service carriers are a people business. You need to treat your customers with respect & give a high quality of service. To do this you need to have your employees working with you.

Long term employees are an asset that enhance your business. Passengers pay a premium based on many things brand, loyalty, safety, service, prestige, flexibility etc but essentially it's an emotional decision.

Alan Joyce does not understand that premium carriers are a people business and a very good business when run well. You can not run a premium carrier on a low cost carrier model especially when you are financially supporting a LCC. "

 

[ChrisCunard]

Well, perhaps the B744 PER-SYD-PER choice was a good one?

This review sounds pretty positive:
Flight review: Qantas 747 jumbo domestic service Sydney-Perth

 

[Moopere]

You are still a bronze QFF member. You need to read that as qantas club [and] bronze

Yeah, yeah, I know. But my response was about needing to carry two cards ... I don't do I? Seems like just the one will do it, QP + NB. If I were PS wouldn't I get a silver QP card which will still so the same job as the two individual cards?

 

[samh004]

Yeah, yeah, I know. But my response was about needing to carry two cards ... I don't do I? Seems like just the one will do it, QP + NB. If I were PS wouldn't I get a silver QP card which will still so the same job as the two individual cards?

Your number is the same on both cards, however your QP card is solely for lounge access (other than international priority queues for QF), so if travelling outside of Australia where you want to be recognised/need proof that you're a OneWorld Ruby member, you'd need to carry the Silver card too. The Bronze card proves you don't fly often, or nothing, so if you have a QP card it's useless.

 

[elbarto]

Interesting comments:
Why Alan Joyce was wrong choice for Qantas - PPRuNe Forums

"Alan Joyce is a good choice of CEO for a low cost carrier. He is a numbers man. LCC are a simple business, he who has the lowest costs & the deepest pockets wins. Jetstar has deep pockets due to Qantas funding their operation. LCC are all about dollars, not people.

Running a LCC you need not care too much about employees or customers. Customers make their decisions based purely on cost & expect poor service. A turning over of unhappy employees is acceptable as they are cheap and are happy to pay for their own training. Your function as CEO is to reduce costs in all departments other than executive pay.

Full service carriers are a people business. You need to treat your customers with respect & give a high quality of service. To do this you need to have your employees working with you.

Long term employees are an asset that enhance your business. Passengers pay a premium based on many things brand, loyalty, safety, service, prestige, flexibility etc but essentially it's an emotional decision.

Alan Joyce does not understand that premium carriers are a people business and a very good business when run well. You can not run a premium carrier on a low cost carrier model especially when you are financially supporting a LCC. "

I don't know if Alan Joyce and Willie Walsh went to the same business school in Ireland, but they both did a good job at turning top tier airlines into trash. BA got lucky that the Iberians let Walsh head up IAG and now BA have a more customer service foucsed CEO. But years of cost cutting at QF and now appearing to be on the back foot with all these announcements from DJ are hurting Qantas.

Admittedly QF shares have been perennial under performers, but the reality is they've consistently been a profitable airline yet the share price has never reflected their true value. After the fall of Ansett I believe QF became complacent and have taken customers for granted, and their recent enhancement of the FF program reflects this. With Virgin turning up the heat, the pressure is really on QF management to turn things around and justify why people should pay a premium over other airlines. If that causes profits to decrease then so be it. They've haven't paid a dividend for a few years so decreasing profits will only upset the institutional investors, who by any measure should be pretty disappointed by the current state of affairs.

 

[JetLagged]

Re: Qantas CEO Comments make the news... thoughts?

How much longer can this possibly go on? Aren't the Qantas shareholders livid at the decline of their brand, their share price and the direction of their company?! :evil:

WE MOST CERTAINLY ARE! Or, to be preise, WERE! Sold all of our Qantas shares a while back when the price had plunged down to $2.30ish.

Have an associate who is a long-time senior Qantas manager elsewhere in Australia - he's front-line and livid at Joyce - doesn't seem strange to hear that the workforce are almost singularly united in their antipathy to him.

Agree with sentiments that the Board should sack him - and then themselves for meekly endorsing the messiah of doom and gloom - should never have appointed a LCC as head of what was then a premium brand. Strange that a former Qantas CEO is doing marevellous things in brining another carrier UP, while Joyce is bringing Qantas DOWN!

 

[medhead]

Yeah, yeah, I know. But my response was about needing to carry two cards ... I don't do I? Seems like just the one will do it, QP + NB. If I were PS wouldn't I get a silver QP card which will still so the same job as the two individual cards?

As a bronze, no you don't need to carry 2 cards. But at silver they give you a silver QFF card that does not provide lounge access and is it a QP card in exactly the same way your NB card is not a QP card.

 

[oz_mark]

Re: Qantas CEO Comments make the news... thoughts?

Agree with sentiments that the Board should sack him - and then themselves for meekly endorsing the messiah of doom and gloom - should never have appointed a LCC as head of what was then a premium brand. Strange that a former Qantas CEO is doing marevellous things in brining another carrier UP, while Joyce is bringing Qantas DOWN!

I think the shareholders should sack the board. Ulimately, they seem to support Joyce, and would have appointed him as he was the one most likely to run with their objectives.

 

[Moopere]

The Bronze card proves you don't fly often, or nothing, so if you have a QP card it's useless.

Yes, that thought occurred.

Needing to carry two cards then really _does_ apply but only to QP / PS members as originally stated by ChrisCunard. PG and above automatically get lounge access and wouldn't need to carry a QP card even if they had one.

Righto, thanks - more knowledge always good. We can now return to regular programming hehehe.