Hello All,
I recently flew QF DFW-SYD via an AA Award Ticket and one of my bags was damaged. I submitted a claim at SYD and was put in contact with QF Customer Support, they offered a replacement bag or $ compensation for the bag that is not repairable. So far so good in terms of customer service & compensation. I had to read up on the Montreal Convention of 1999 to understand what i thought at first was a low ball compensation amount, ends of QF's offer was as to be expected.
The below is from the release form they require signed to deliver compensation to me, i have asked for (b) to be removed but they insist on not doing so. They say "this is a standard release form" and they wont budge. In the latest email they stated I could "pursue this matter independently" but they wont make any changes. I know this isn't a high priority and everyone just signs it but I cant stand corporations using their power to force people to sign these agreements. I'm hard headed but I'm just tired of this BS. Any advice or just give up and sign?
(b) to keep this document, the settlement and all correspondence and information relating to the Claim confidential and not to disclose it to any person except to the extent necessary to comply with this Settlement and Release, to enforce the settlement, or as required by law;
I recently flew QF DFW-SYD via an AA Award Ticket and one of my bags was damaged. I submitted a claim at SYD and was put in contact with QF Customer Support, they offered a replacement bag or $ compensation for the bag that is not repairable. So far so good in terms of customer service & compensation. I had to read up on the Montreal Convention of 1999 to understand what i thought at first was a low ball compensation amount, ends of QF's offer was as to be expected.
The below is from the release form they require signed to deliver compensation to me, i have asked for (b) to be removed but they insist on not doing so. They say "this is a standard release form" and they wont budge. In the latest email they stated I could "pursue this matter independently" but they wont make any changes. I know this isn't a high priority and everyone just signs it but I cant stand corporations using their power to force people to sign these agreements. I'm hard headed but I'm just tired of this BS. Any advice or just give up and sign?
(b) to keep this document, the settlement and all correspondence and information relating to the Claim confidential and not to disclose it to any person except to the extent necessary to comply with this Settlement and Release, to enforce the settlement, or as required by law;