QF - No longer interline/through-check bags on separate PNR's [non oneworld]

[markis10]

I am still trying to work out the T in FIT.

 

[ReLoad]

I am still trying to work out the T in FIT.

indeed, can you tell im trying to do 5 things at once and none well?

original post edited for clarity and acronym abuse.

 

[TheInsider]

So how badly will i fubar the checkin clerk at QF Melbourne with both AA bookings and QF bookings? and what rules will i break by doing all this? and of course is there a smarter way to handle it all?

It won't.. QF to OW baggage can still be checked through. If you want a BP for the AA flights, they generally have to be a codeshare service.
If the flights are booked seperatly, just tell the staff member at checkin that you have onward AA flights and they will tag the baggage through, but you'd have to check-in for ur AA flights and they add your QF bag tag number into their AA system?

Is that what your asking?

 

[mosanator]

Looks to me as if you can, with my reading of the FAQ

I am doing the following in Dec:
CBR-SYD-HKG-AMS one leg with 5 hour wait in HKG (award booking) with QF and CX

then a 4 hour wait in AMS to do:
AMS-LHR-ABZ (Expedia booking) with BA.

Seperate PNR's of course and the way I read the exceptions I should have no problem interlining.

Although I am not overely confident of all the bags showing up in ABR - two long transits, 3 carriers and one transit thru LHR!!:shock: What do you reckon the odds are?

 

[serfty]

...
1 ticket will be a JASA (Me)
the other will be a purchased ticket. (FIL)
Both in whY ...

That would be a WHYASA

...
1 ticket will be a JASA (Me)
the other will be a purchased ticket. (FIL)
Both in whY

We will then connect on AA to ORD via DFW.
I will fly in a F upgrade (for the sc's)
FIT will fly in y
(we will actually swap seats and he will fly in F but for the sake of the booking it will be me in F)

Return the same way.
...

You can call Qantas and ask for a "information" segments LAX-xDFW-ORD to be inserted into your MEL-LAX bookings. (Be careful here, this is not a note into the bookings - they are "Information Segment".)

Present both tickets at check-in.

I have done this with similar separate bookings (award on QF and DONE4 on AA) and I received my LAX-DFW BP on QF stock in Oz.

 

[medhead]

I don't have much to say about specific baggage examples. But it seems to me this is the key point.

Sadly, QF could have turned a BENEFIT (whether used or not) into a marketing positive. But now with these changes, all Qantas is telling me is "we are identical to all other airlines, and we don't have to interline because 99% of the others don't". Just like anytime access, which was "just because nobody else offers it, we don't either" . I believe Red Roo did suggest that 'anytime access' was unique to QFFP.

Anyway, more marketing spin from QF and more downgrade changes to the flying experience with QF.

What we are finding out is the the "world's leading premium airline" is actually just the same as every other airline, be it baggage or lounge access or what next. How long before the marketing people realise that you can't claim to be leading or premium if you fail to provide premium customer service and in fact your service is only as good as the average? I guess they'll never learn that.

I think you need to go back to the original statement to understand the Qantas position, in particular that it was identified as part of the learning from the disruption caused by the Volcano. I can only imagine how many people were expecting Qantas to deal with issues that Qantas knew nothing about due to being on separate PNR's.

Qantas are quite explicit in stating you will get an enhanced service if they are all on one PNR.

Well yes they state that you get enhanced service. But the reality is that the enhanced service is only the same as the service they are already providing and in other cases you will get less service.

As for the volcano excuse I'm having trouble seeing what issues related to luggage that they could have had with separate bookings. People couldn't get between asia and europe. There seems to be a limited number of situations that could be relevant and they could only occur when connecting from Qantas to another booking, i.e. check in with Qantas first otherwise qantas doing the interlining doesn't come into it.
We could have someone flying from Australia to europe. Connecting to another carrier in europe is irrelevant since they are not going to make it to europe in the first place. Connection to a separate booking in asia is also irrelevant for baggage since the passenger is going to ask to interline the luggage onto a flight that isn't going to fly anyway and they will check in with Qantas. Hence Qantas will be fully aware of the separate booking and should be able to take the appropriate steps. In relation to baggage there is nothing unexpected that I can see happening in relation to the volcano event that is even relevant for general flying.

Sure there would have been major issues with passengers but not with luggage alone.

 

[anat0l]

I couldn't care less about this change. Booking on separate PNRs always brings the more critical hullaballoo of risk of misconnecting, so more than anything it will force people who have bookings that have genuinely large misconnection risks to rethink their timing.

 

[dfcatch]

(Be careful here, this is not a note into the bookings - they are "Information Segment".)

Hi Serfty,

What is the difference between a "note" and an "information segment".

I ask because I have a number of QF to AA and vice-versa trips on separate PNRs coming up...

 

[notzac]

What is the difference between a "note" and an "information segment".

A "note" might be a comment somewhere in the reservation that you have connecting flights - not especially useful. Information Segments look exactly like regular flight segments, however they contain notation that they are on the reservation for information only.

Thus, when the airline representative loads your booking, they'll see the information segments as well. If you are connecting from one separate PNR to another, they're a very handy thing to have as the inbound airline will know you have additional flights to take ... and if you've called both airlines and had info segments inserted in to both reservations, the onwards airline will also know what flight you're coming in on.

This doesn't protect you in any way against a misconnect, but it's certainly helpful for the airline(s) to know where you are.

 

[serfty]

An information segment put into a Qantas PNR will show on your booking with www.qantas.com/yourbooking and www.checkmytrip.com as as flight segment.

You should provide the correct flight details.

 

[dfcatch]

An information segment put into a Qantas PNR will show on your booking with www.qantas.com/yourbooking and www.checkmytrip.com as as flight segment.

You should provide the correct flight details.

Thanks Serfty and Notzac .

Glad I found that out, I was about to call and just ask for a note!

 

[kooky]

What does this mean on the end of the PDF?

Please Note: Customer through-check is limited to 2 Departure Control Systems only (as per today). e.g. MEL JQ BKK QF LON QF*/BA EDI customers would be required to recheck for EDI flight at LON.


Is a DCS:
1) the equivalent of a member of OneWorld/Jetstar?
2) the equivalent of an airport?

i.e. the reason the above segment is invalid is due to it being >2 carriers or >2 airports?

i.e. would separete PNRs in the case of SYD QF SIN BA LON BA EDI also not work, due to being >2 airports? Or is that OK as it's only 2 Oneworld carriers?

 

[blackhelicopter]

So .... does this mean that when I send my dear old mum from Wagga to visit rellies in Mudgee (Qantaslink WGA-SYD, Aeropelican SYD-DGE), she'll have to collect her bag in SYD and recheck? That would make me decidedly unhappy.

Aeropelican is a QF "partner" airline, but not in oneworld ... and its not possible to get both flights on the same PNR as far as I know (or is it?). Last time I booked for her, I had to book the aeropelican leg via the aeropelican website.

Her bag has been booked through previously.

Not sure how it works for QF, but with DJ I've found this seems to work more at the check-in agent's discretion than anything else. I can get my luggage through booked from DJ to XR (Skywest) via PER about 80% of the time, either because I ask them to or the agent offers to do it, but the DJ agent occasionally refuses/says it can't be done/etc. On the other hand, XR always refuses to check it through to DJ.

 

[Princess Fiona]

i.e. would separete PNRs in the case of SYD QF SIN BA LON BA EDI also not work, due to being >2 airports? Or is that OK as it's only 2 Oneworld carriers?

Shrek flew this exact route 3 weeks ago and had baggage checked through to EDI. LHR/EDI was separate PNR

 

[mosanator]

I rang yesterday for an info note to be put on my trip as mentioned previously. Now both PNR's have each others details on them (does that make sense?).

Thanks for the tip guys.

Princess Fiona - How did Shrek go with his bags? Did they make it to EDI at the same time as him?

 

[Princess Fiona]

Princess Fiona - How did Shrek go with his bags? Did they make it to EDI at the same time as him?

Yes they did )

 

[Sequel]

Please Note: Customer through-check is limited to 2 Departure Control Systems only (as per today). e.g. MEL JQ BKK QF LON QF*/BA EDI customers would be required to recheck for EDI flight at LON.

After thinking that my trip would be fine for interline, I have just noticed this note as well.

We are flying BNE-SYD-SIN on QF single PNR, and then a separate PNR SIN-KUL on 3K. The way I read it SYD-QF-SIN-3K-KUL would have been fine, but the extra BNE-SYD pushes it over the DCS limit. However Princess Fiona's experience suggests it will still be fine.

Any other recent experience?

 

[TheInsider]

After thinking that my trip would be fine for interline, I have just noticed this note as well.

We are flying BNE-SYD-SIN on QF single PNR, and then a separate PNR SIN-KUL on 3K. The way I read it SYD-QF-SIN-3K-KUL would have been fine, but the extra BNE-SYD pushes it over the DCS limit. However Princess Fiona's experience suggests it will still be fine.

Any other recent experience?

Wont be a problem to do bags all the way through, you just have to mention it to the QF staff at BNE that you have a 3K flight. Only thing you'll have to do is, tell 3K staff at the SIN transit desk and give them the baggage tag number/s.

 

[Sequel]

Thanks for the confirmation.

 

[Sequel]

Sitting in BNE DOM J lounge and the bags are checked all the way to KUL, but it wasn't easy! Was told it couldn't be done, so I suggested they check with someone else and quoted the updated through check document ()

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