QF Website Feature Requests

[exceladdict]

In manycircumstances, the :!: is necessary. Booking Y+ from anywhere other than SYD or MEL, you need :!: sectors in Y to one of those ports. Similarly, bookings in F, where the connecting sectors need to be in J. And also flights in J originating from regional (Dash 8 or similar) locations where only Y is offered on the connecting flight. And the same can be an issue on the other end of the routing, e.g. DXB-xx_ or LHR-xx_.

Obviously you need to have business rules plugged into the system to try and make the longer sectors in the class of choice. It looks like something QF have already worked on some; I tried a few options from BNE-CDG and BNE-HKG in Y+ and the options seemed sensible enough, the former had choice of flights with the Y sector in either DXB-CDG or LHR-CDG ((Hobson's, but they're the obvious choices). The latter gave me connecting flights in Y from BNE to either MEL or SYD. I didn't find any of the ridiculous options that have been offered in the past.

Maybe if people had specific instances of situations where the search engine provided silly results that would let them identify why the anomaly is occurring and help them tweak their business rules some more.

Cheers skip

I think "do not allow mixed classes" needs to be an option.

 

[esseeeayeenn]

ive been using Pex and find it useful since it's a third party award search engine (not for qf)

But I'm not looking for award flights. I'm trying to book full revenue fares.

 

[esseeeayeenn]

In manycircumstances, the :!: is necessary. Booking Y+ from anywhere other than SYD or MEL, you need :!: sectors in Y to one of those ports. Similarly, bookings in F, where the connecting sectors need to be in J. And also flights in J originating from regional (Dash 8 or similar) locations where only Y is offered on the connecting flight. And the same can be an issue on the other end of the routing, e.g. DXB-xx_ or LHR-xx_.

Obviously you need to have business rules plugged into the system to try and make the longer sectors in the class of choice. It looks like something QF have already worked on some; I tried a few options from BNE-CDG and BNE-HKG in Y+ and the options seemed sensible enough, the former had choice of flights with the Y sector in either DXB-CDG or LHR-CDG ((Hobson's, but they're the obvious choices). The latter gave me connecting flights in Y from BNE to either MEL or SYD. I didn't find any of the ridiculous options that have been offered in the past.

Maybe if people had specific instances of situations where the search engine provided silly results that would let them identify why the anomaly is occurring and help them tweak their business rules some more.

Cheers skip

With all respect you're missing the point.
If I was to compare fares on a route which MUST include a sector in Y then every day would show an option including a Y sector.
So I would be able to compare the fares, choose a date and investigate the flights on that day further.

I am only talking about routes which do NOT need to include a sector in Y.
When I try to compare fares for these Qantas tries to compare apples with oranges.
It tells me that a cheap fare is available on such and such a date - but when I investigate further I find it wants me to fly QF in J PER-SIN and then JQ in Y SIN-BKK for example.
Of course this is cheaper than PER-SYD-BKK all in J on another date.
But the process hasn't actually helped me compare fares across a 14 day date range at all.

 

[trippin_the_rift]

I think "do not allow mixed classes" needs to be an option.

And make the checkbox to allow this a Platinum only feature ;-)
"Power Search" options - for elite members only!

 

[esseeeayeenn]

And make the checkbox to allow this a Platinum only feature ;-)
"Power Search" options - for elite members only!

Non-members just have to book blind and only find out what fare they've paid when they see their credit card statement.

 

[Colster]

Spot on, Colster.

Thanks...lot of good suggestions in this thread!

 

[Captain Halliday]

Hre's an oldie but a goodie which can't be that difficult (but we all know won't happen)... A check box to exclude JQ from search results.

I'd also like to see an option on reward flights to pay the fines in points. I reckon a reward flight would feel more like a reward if you didn't have to part with any cash.

 

[trippin_the_rift]

Non-members just have to book blind and only find out what fare they've paid when they see their credit card statement.

...and for an additional fee+credit card surcharge, they can view which class the lucky-dip system booked them into

 

[snabbu]

All great ideas in the thread, but as MEL_Traveller rightly points out they have been around a long time and surely QF knows about them yet does very little in the way of implementing fixes.

In saying that, with Red Roo keeping an eye on this thread who knows maybe we will see some positive website "enhancements".

 

[esseeeayeenn]

Oh another thing - the current combined login pop-up for frequent flyers and business direct members plays havoc with browsers trying to store your credentials for both.
They need to be separated.

 

[Archphoto]

The ability to book mixed classes - I honestly couldn't care less about travelling J domestically for an international connection in SYD or MEL, for me a waste of $$$ that I'd prefer to throw at my longhaul flights. I realise most AFFs probably want the full hit, but having the choice makes it much more appealing. . . . . . .

Especially when trying to make an award booking - if there isn't a J seat available for the domestic connection the search comes up with zero seats available; can't it show that there are Y seats available and the number of points required be adjusted??

This is a bug-bear I have with most airline websites, not just QF.

 

[esseeeayeenn]

The ability to book mixed classes - I honestly couldn't care less about travelling J domestically for an international connection in SYD or MEL, for me a waste of $$$ that I'd prefer to throw at my longhaul flights. I realise most AFFs probably want the full hit, but having the choice makes it much more appealing. . . . . . .

Especially when trying to make an award booking - if there isn't a J seat available for the domestic connection the search comes up with zero seats available; can't it show that there are Y seats available and the number of points required be adjusted??

This is a bug-bear I have with most airline websites, not just QF.

Have you ever actually used the QF website? It does show mixed classes.
That is what we are all complaining about.

 

[Archphoto]

Have you ever actually used the QF website? It does show mixed classes.
That is what we are all complaining about.

I have actually - and I just checked to see if perhaps things had changed in the past 12 months regarding booking flights (non-award) and unless I'm reading the results page incorrectly, I can only book one class, not mixed.

I wasn't alluding to QF choosing a mixed class booking (when I have specifically selected J and get Y in the mix), rather, wanting to book J for the long haul international component and Y as the domestic portion. Currently, all I see is the entire trip as either Y or J - no option to mix.

However, if anyone can point me in the right direction as to how I can book a mixed fare, please do.

This is what I see - no chance to mix the flights:

 

[cmon0005]

Add some destinations to the website that you don't currently codeshare on though interline/OW flights are available but people want to book instead of having to call the call centre to book.

eg. KTM Kathmandu, Nepal (Popular tourist destination) (KA out of HKG)
LGK Langkawi, Malaysia (Island destination) (MH from KUL)

 

[esseeeayeenn]

I have actually - and I just checked to see if perhaps things had changed in the past 12 months regarding booking flights (non-award) and unless I'm reading the results page incorrectly, I can only book one class, not mixed.

I wasn't alluding to QF choosing a mixed class booking (when I have specifically selected J and get Y in the mix), rather, wanting to book J for the long haul international component and Y as the domestic portion. Currently, all I see is the entire trip as either Y or J - no option to mix.

However, if anyone can point me in the right direction as to how I can book a mixed fare, please do.

This is what I see - no chance to mix the flights:

View attachment 64645View attachment 64646

First, I am not sure why you would want to do that when the only time booking a domestic sector in J is actually good value is when it is part of an international booking.
Second, if the goal is to fly the domestic sectors as cheaply as possible why not just book them separately?
Third, is this really a concern with the web site itself, or with the whole booking system? Can you make such a booking over the phone?

 

[Archphoto]

First, I am not sure why you would want to do that when the only time booking a domestic sector in J is actually good value is when it is part of an international booking.
Second, if the goal is to fly the domestic sectors as cheaply as possible why not just book them separately?
Third, is this really a concern with the web site itself, or with the whole booking system? Can you make such a booking over the phone?

You can - but they charge points to do so, even though you can't do it online.

I thought the idea of a website was to make it "simple" for the user and offer options. Obviously many want to be able to book all in one class (that's your prerogative) but maybe others, such as myself, would like to be able to choose, not have QF decide for us.

As pointed out - QF "choose" to offer J flights from A-B at J prices even though you're actually flying a particular leg in Y. That's not giving you, the user, a choice, it's dictating what you have to do.

The booking system is part of the website, therefore it's of concern to anyone using it. As I pointed out earlier - ease of use and a seamless experience should be the goal of *any* service provider - having to make a user jump through hoops to get the desired outcome is the exact opposite.

The topic is "QF Website Features Request" and it's a feature I'd like to see implemented, to aid with the booking process. Just as others want the Y flights dropped from the J bookings (no QF Y doesn't = J in a booking no matter how hard you try to sell it to us!!), I'd love to have mixed bookings.

Obviously it's not important to your needs, but everyone has a different POV with website features, and streamlining the entire process would be wonderful.

 

[esseeeayeenn]

You can - but they charge points to do so, even though you can't do it online.

I thought the idea of a website was to make it "simple" for the user and offer options. Obviously many want to be able to book all in one class (that's your prerogative) but maybe others, such as myself, would like to be able to choose, not have QF decide for us.

As pointed out - QF "choose" to offer J flights from A-B at J prices even though you're actually flying a particular leg in Y. That's not giving you, the user, a choice, it's dictating what you have to do.

The booking system is part of the website, therefore it's of concern to anyone using it. As I pointed out earlier - ease of use and a seamless experience should be the goal of *any* service provider - having to make a user jump through hoops to get the desired outcome is the exact opposite.

The topic is "QF Website Features Request" and it's a feature I'd like to see implemented, to aid with the booking process. Just as others want the Y flights dropped from the J bookings (no QF Y doesn't = J in a booking no matter how hard you try to sell it to us!!), I'd love to have mixed bookings.

Obviously it's not important to your needs, but everyone has a different POV with website features, and streamlining the entire process would be wonderful.

Hang on you say they charge points if you book by phone ...
Are you talking about award bookings or revenue fares?
You can do mixed bookings for award flights.

 

[maroonone]

Seat Selection - on all multi leg bokings there is a "slect seat" option for each leg but if you selct it you are always taken to leg 1 and then have to "next" through to the leg you want to change. Another issue [but probably ony for QF 11] where there is an aircraft change you can't select seats onine for the change of aircraft leg.

 

[eminere]

Seat Selection - on all multi leg bokings there is a "slect seat" option for each leg but if you selct it you are always taken to leg 1 and then have to "next" through to the leg you want to change.

This actually works when selecting seats through the phone app but I agree, it could be better implemented on the web interface.

 

[medhead]

I'm struggling to see the saving aspect of your suggestion. My experience with international J bookings is fairly limited, but for one recent booking to JNB the price from ADL was the same as the price from SYD. So the domestic flights in J were had for no extra cost. Or perhaps a marginal extra cost that was much lower than buying Y flights. In the case of the current J sale prices from ADL and SYD are the same to a number of Asian destinations. But about $600 higher for the USA (e.g. JFK, DFW) Certainly having the one booking for those USA destinations with mixed classes could be a saving for discount Y. But not if you want a flexi Y ticket.

Basically in some cases you might save and others you don't, or marginally so

You can - but they charge points to do so, even though you can't do it online.

I thought the idea of a website was to make it "simple" for the user and offer options. Obviously many want to be able to book all in one class (that's your prerogative) but maybe others, such as myself, would like to be able to choose, not have QF decide for us.

As pointed out - QF "choose" to offer J flights from A-B at J prices even though you're actually flying a particular leg in Y. That's not giving you, the user, a choice, it's dictating what you have to do.

The booking system is part of the website, therefore it's of concern to anyone using it. As I pointed out earlier - ease of use and a seamless experience should be the goal of *any* service provider - having to make a user jump through hoops to get the desired outcome is the exact opposite.

The topic is "QF Website Features Request" and it's a feature I'd like to see implemented, to aid with the booking process. Just as others want the Y flights dropped from the J bookings (no QF Y doesn't = J in a booking no matter how hard you try to sell it to us!!), I'd love to have mixed bookings.

Obviously it's not important to your needs, but everyone has a different POV with website features, and streamlining the entire process would be wonderful.

Seat Selection - on all multi leg bokings there is a "slect seat" option for each leg but if you selct it you are always taken to leg 1 and then have to "next" through to the leg you want to change. Another issue [but probably ony for QF 11] where there is an aircraft change you can't select seats onine for the change of aircraft leg.

I generally use skip if I don't want to change the seat.