QF wine are hopeless

[DejaBrew]

IME, the points often post when that email is sent but I’ve never received the notification after the wine!

Yep, points just posted so I guess that’s a good thing. Now to see whether I get bonus wine to go with my bonus points?

(Wishful thinking I know)

 

[CaptainCurtis]

Does anyone have a contact at Qantas Wine or a way to make a complaint? I made 2 separate orders a few weeks ago - both for a single bottle of 2014 Meshach using a $50 voucher on each. The 2019 unfortunately arrived, and I'm having difficulties getting a refund/replacement. Agents are unable to tell me if a voucher can be reinstated, and they're unsure if there is stock of the 2014 available. First line agents have been entirely unhelpful.

 

[kookaburra75]

Does anyone have a contact at Qantas Wine or a way to make a complaint? I made 2 separate orders a few weeks ago - both for a single bottle of 2014 Meshach using a $50 voucher on each. The 2019 unfortunately arrived, and I'm having difficulties getting a refund/replacement. Agents are unable to tell me if a voucher can be reinstated, and they're unsure if there is stock of the 2014 available. First line agents have been entirely unhelpful.

When you call the number, select option 2 for Sales and that will get you the Australian based team, who have more say in getting problems sorted. Option 1 gets you the overseas can centre who unfortunately have no power to solve your problems.