QF41 Cancelled - options to get to CGK on time

[yaziyo]

One last thing - I had booked extra 5kg baggage on the outgoing QF flight, Amex said they can't refund this as it's not through them - what's the best way to get in touch with Qantas about getting this refunded?

I'd personally submit your request through their web form. You could try calling too.

 

[SCM]

I'd personally submit your request through their web form. You could try calling too.

Where is the web form? If I try and go through the contact process, I need to enter a booking code and surname, and Qantas can't find it (I guess because it was cancelled by "agent"), and just redirects me to call.

 

[yaziyo]

Where is the web form? If I try and go through the contact process, I need to enter a booking code and surname, and Qantas can't find it (I guess because it was cancelled by "agent"), and just redirects me to call.

I was referring to this form https://www.qantas.com/au/en/support/contact-us/customer-care-feedback-form.html

There's an option to manually enter flight details if it can't find them automatically. The option says "Flight not listed? Enter the flight details here."

 

[SCM]

Thanks, QF agreed to refund the extra luggage, so this has all been tied up nicely.

 

[SCM]

I thought I'd try here before posting a new thread. I have an insurance claim associated with this cancellation, but the insurer is demanding to know the reason the flight was cancelled.

I don't know of course, and the Qantas email simply says it's cancelled - offering no explanation why (I already sent it to them), and they say they need to know the specific reason why.

What do I do in this situation?

 

[Mattg]

What do I do in this situation?

Have you asked Qantas to provide an insurance letter? This is a specific option you can select when writing to Qantas Customer Care.