QF8 not showing in AA DFW Flagship lounge and other DFW Issues

[jpp42]

Had the opposite problem recently, QF8 was not showing in the lounge screen at DFW in the AA Flagship lounge. Qantas has a dedicated customer person here and I asked them about it - noting that other OneWorld AA codeshares on Iberia and Qatar were showing fine. Their response was that they complained to AA IT many times who said it was a Qantas IT issue.

Incidentally the Qantas station chief at DFW couldn't pronounce Canberra correctly and incorrectly informed the passenger in front of me that they didn't need to collect their bags at Sydney as they were checked all the way through to Can-BEAR-a. Fortunately the passenger understood when I jumped in to clarify they would need to collect them prior to Customs in SYD, but if this is the kind of training they're giving to the person supposedly in charge, no wonder they couldn't get the IT fixed.

 

[Rangalad]

Had the opposite problem recently, QF8 was not showing in the lounge screen at DFW in the AA Flagship lounge. Qantas has a dedicated customer person here and I asked them about it - noting that other OneWorld AA codeshares on Iberia and Qatar were showing fine. Their response was that they complained to AA IT many times who said it was a Qantas IT issue.

Incidentally the Qantas station chief at DFW couldn't pronounce Canberra correctly and incorrectly informed the passenger in front of me that they didn't need to collect their bags at Sydney as they were checked all the way through to Can-BEAR-a. Fortunately the passenger understood when I jumped in to clarify they would need to collect them prior to Customs in SYD, but if this is the kind of training they're giving to the person supposedly in charge, no wonder they couldn't get the IT fixed.

In the words of the late, great Peter Harvey: Cann-bra.

 

[Quickstatus]

Qantas station chief

Prob just someone who represents more than one airline.

 

[jpp42]

Prob just someone who represents more than one airline.

The person in question was wearing business casual clothes, a high-vis vest, and an ID lanyard with Qantas written in large prominent letters, which is a similar getup to station chiefs I've seen at other Qantas ports. Very different to the contract check-in and gate agents who were in a generic uniform with no company identifier. This manager was clearly in charge at the check-in desk (training one agent and giving directions to others), and then later at the jetbridge (he gave the final signal to the jetbridge operator to close the doors etc). Perhaps station chief is the wrong title (maybe just "dispatcher?"), but I still feel he shouldn't have been giving wrong information about Sydney airport, at minimum. In the past, Qantas always had expat Aussies in this role and they were legit Qantas employees. Maybe using an outsourcing company for this role is another "enhancement."

 

[Quickstatus]

Perhaps station chief is the wrong title (maybe just "dispatcher?"), but I still feel he shouldn't have been giving wrong information about Sydney airport, at minimum.

Sure, but I think the root cause of it is the probability they don't have any connection with QF other than a ID lanyard.

Just like the call centres who purport to represent a company/airline

 

[dajop]

Just like the call centres who purport to represent a company/airline

The call centres you are talking about don't only purport to but they do represent the company/airline. And they do very fine job of representing the values and priorities of management of the company, there is no doubt about that.

 

[Lynda2475]

When i flew QF8 last August the flagship lounge closed a few minutes before QF8 was due to start boarding.

 

[justinbrett]

I think a Station Manager is still pretty low in the food chain; and QF has to employ a US National so really no different to the average AA employee.

Most of the staff in Australian embassies are also foreigners.

I've seen plenty of Australian born Aussies mispronounce places like Mackay and Proserpine.

There's also a school of thought that Americans are correct to pronounce the r in Cairns, as that is how it would be pronounced in their accent. It's only left out by us as most of us have non-rhotic accents. Just like most of us would say Nevahda, but they say Nevada (heard a few of them say we're wrong to say it with the ah sound).

 

[Princess Fiona]

Hmmm I’ve flown QF 8 a few times lately. Most recently at the end of last month and it has been on the departures board so I’m not sure this is a regular thing.

 

[RichardMEL]

As with PF, flew it last year and "on the board" and in March flew the 22 - and both it and the 8 were on the departure screens in the lounge so must have been a weird evening for it not to have been there.

 

[dajop]

I Just like most of us would say Nevahda, but they say Nevada (heard a few of them say we're wrong to say it with the ah sound).

But the real question is how do we all pronounce Houston (Texas) and Houston St (New York).?

 

[Rich]

There's also a school of thought that Americans are correct to pronounce the r in Cairns

I thought the only people who didn't pronounce the "r" in Cairns were the people who lived there.

 

[SYD]

I thought the only people who didn't pronounce the "r" in Cairns were the people who lived there.

Americans will pronounce an “r” in anything…

Apparently the band was ArBBA…

 

[dajop]

Americans will pronounce an “r” in anything…

Bit of a generalisation. Your average Bostoner wouldn’t, and I don’t think a lot of New Yoikers would either.

 

[encryptededdy]

Fortunately the passenger understood when I jumped in to clarify they would need to collect them prior to Customs in SYD, but if this is the kind of training they're giving to the person supposedly in charge, no wonder they couldn't get the IT fixed.

My friend got the opposite advice last year (Bad advice from Qantas on SYD International Transit), where they were told they needed to collect their bags in Sydney for a transit to Auckland.

 

[milehighclub]

Maybe using an outsourcing company for this role is another "enhancement."

Every airport still has a Qantas hired airport manager. There is sometimes a duty airport manager and some ports (like LAX) have multiple of those, which are also direct Qantas employees. During COVID a lot of the contractor airport staff who were managers in the US actually became Qantas employees.

 

[justinbrett]

Bit of a generalisation. Your average Bostoner wouldn’t, and I don’t think a lot of New Yoikers would either.

Two accents that are non rhotic

Hence the phrase “park the car in Harvard Yard”

 

[bogusidiot]

Every airport still has a Qantas hired airport manager. There is sometimes a duty airport manager and some ports (like LAX) have multiple of those, which are also direct Qantas employees. During COVID a lot of the contractor airport staff who were managers in the US actually became Qantas employees.

I feel sorry for the poor soul who has to be the DEL airport manager...

 

[DC3]

But the real question is how do we all pronounce Houston (Texas) and Houston St (New York).?

That would be Hooston, Texas, and Hewston (Street), NYC, yes?

 

[Lynda2475]

That would be Hooston, Texas, and Hewston (Street), NYC, yes?

nope

who-ston Texas and House-ston NYC