Hi all - first time poster here! Me & partner are both platinum, had success in last few weeks in requesting release of 3x first seats on Melbourne to LAX flight in Feb 24. Have had no such luck trying to get 2x seats in first for return flight to Melbourne in March. Also worth mentioning that F cabin is literally empty at this point, ExpertFlyer showing at least nine A/F fares available on the flight.
Curious about 2 things:
1. Wondering if anyone has had any experience in continuing to request seats after being initially declined? One CS agent mentioned "things can change" but I'm curious to see if this has been the case for anyone in this group. If you were unsuccessful on initial call, but tried again and were successful, how long did you wait between calls?
2. Has anyone been able to request manual review as platinum but not platinum one? If so, how did you go about this?
Thx in advance