QFF Platinum requesting release of extra Classic Reward seats?

[calmelb]

Agree with Brett above. I’ve rung up usually and they immediately jump onto the request. Could you tell what accent they were too? Like New Zealander, South African, other?

 

[sxc]

Sounds like you've hit two CSAs who have absolutely no idea.

Sometimes you have to coach the call centre agents to achieve the result you're looking for. Are you calling the Premium number, and if so at what times?

I’m calling the HK contact number, the agents both have Aussie accents, and I did enter my member number and the wait time was less than 5 mins. Do you think the call would have routed to the premium line?
Or do I have to call the Australian number on the back of my card to get to the premium line?

First call was about 5.30pm sydney time. Time of second call is around 8.15pm Sydney time.

 

[calmelb]

I’m calling the HK contact number, the agents both have Aussie accents, and I did enter my member number and the wait time was less than 5 mins. Do you think the call would have routed to the premium line?
Or do I have to call the Australian number on the back of my card to get to the premium line?

First call was about 5.30pm sydney time. Time of second call is around 8.15pm Sydney time.

Try the number on the back of your card. Pretty sure the local numbers redirect to 131131

 

[Brettmcg]

Try the number on the back of your card. Pretty sure the local numbers redirect to 131131

Try +61 2 8222 2319 instead.

 

[sxc]

Thanks - will try those numbers in future. Being in HK, I wanted to call a local number in case of long hold times as I only have limited Skype credit.

 

[calmelb]

Thanks - will try those numbers in future. Being in HK, I wanted to call a local number in case of long hold times as I only have limited Skype credit.

Usually as a platinum I’ve been answered within 5 minutes so you should usually be safe

 

[mrsterryn]

Not that it is perfect but twitter PM's can also ask (if an issue with calling )
I have had a couple requested that way
I am currently platinum

 

[sxc]

He said the requests have now been put through. From the above posts, it seems these should appear in my booking list? Or have I misread this?

 

[calmelb]

He said the requests have now been put through. From the above posts, it seems these should appear in my booking list? Or have I misread this?

I’ve had them sometimes appear and sometimes not. You should’ve been given a booking reference which you can use to look them up without going through my bookings

 

[Brettmcg]

He said the requests have now been put through. From the above posts, it seems these should appear in my booking list? Or have I misread this?

Requested segments will appear in your Qantas app, only confirmed (i.e. released) segments would appear in your online booking list.

 

[sxc]

I’ve had them sometimes appear and sometimes not. You should’ve been given a booking reference which you can use to look them up without going through my bookings

Requested segments will appear in your Qantas app, only confirmed (i.e. released) segments would appear in your online booking list.

Hmmmm I don't see them in either the app, or the website booking list about 30 minutes after the call. And he didn't give me a booking reference....I hope it was put in properly.

 

[Brettmcg]

Hmmmm I don't see them in either the app, or the website booking list about 30 minutes after the call. And he didn't give me a booking reference....I hope it was put in properly.

Make sure you refresh the booking list in the app. Otherwise I'd suggest that the requests might not have been entered correctly.

 

[mrsterryn]

I don't think I have ever had a request appear in my bookings ?
However the half dozen or so I have asked have been approved automatically without much of a wait (still on the phone when approved )

 

[sxc]

Make sure you refresh the booking list in the app. Otherwise I'd suggest that the requests might not have been entered correctly.

Yeah I "pulled to refresh" and no change. Have messaged on twitter - I'll see if I get a response, otherwise I'll call tomorrow.

 

[sxc]

Yeah I "pulled to refresh" and no change. Have messaged on twitter - I'll see if I get a response, otherwise I'll call tomorrow.

Okay twitter was able to give me the booking reference. When I look it up on CheckMyTrip it says status is “Pending”.

 

[sudoer]

twitter was able to give me the booking reference.

You should be able to manually add it to the Qantas app and/or pull it up on Qantas MMB using a desktop.

 

[MrJetset]

As I have said before there are blackout periods and dates. The first agent may have known this hence the fast decline.

Even with low load factors, there is no guarantee on any route.

 

[sxc]

As I have said before there are blackout periods and dates. The first agent may have known this hence the fast decline.

Even with low load factors, there is no guarantee on any route.

True. Although the second agent did say that he had to check availability and took a long time checking before he processed the request.

The first agent didn’t say to me “You can normally request but sorry there’s a blackout” but “The only availability is the flight via Melbourne”.

 

[Kangol]

I don't think I have ever had a request appear in my bookings ?
However the half dozen or so I have asked have been approved automatically without much of a wait (still on the phone when approved )

I've had all requests appear in my bookings and have always been given the PNR.
I've never had not one appear when logged in.
This is probably at least 20-30 over the years.

 

[sxc]

So aside from receiving an email asking me to contact QF, if the request is successful, I should see it as a confirmed flight in my bookings, and I need to call them to issue the ticket?