I've had a very average experience with qantas these past few weeks. I booked QR business class award seats to London over Easter. I booked these as soon as they were released knowing this would be a busy time to travel.
QR cancelled my flight 2 weeks ago and put me on a flight 2 days later. This flight didn't work with my plans so I called qantas for options. I was told that I had no options and that they could cancel my flight if needed. I pushed them for options and they agreed to go back to QR with a request. I also pushed them to release seats on their own planes given loadings were extremely light in J for that entire week. I was then waitlisted for business seats with QF but when I called back I was notified that the request was rejected. QR also rejected the request.
I did some creative searching myself and managed to piece together a business award with QR and BA to get me to London on time, although it did amount to over 30 hours of travelling! This week I decided to renew my expert flyer subscription. Out of the blue I was notified of business awards seats with QF on QF9.
I'm extremely happy that I got the flight but extremely disappointed with Qantas. I've been platinum for the past 5 years and they did not want to help one bit. But then they release seats the following week, great customer service!
QR cancelled my flight 2 weeks ago and put me on a flight 2 days later. This flight didn't work with my plans so I called qantas for options. I was told that I had no options and that they could cancel my flight if needed. I pushed them for options and they agreed to go back to QR with a request. I also pushed them to release seats on their own planes given loadings were extremely light in J for that entire week. I was then waitlisted for business seats with QF but when I called back I was notified that the request was rejected. QR also rejected the request.
I did some creative searching myself and managed to piece together a business award with QR and BA to get me to London on time, although it did amount to over 30 hours of travelling! This week I decided to renew my expert flyer subscription. Out of the blue I was notified of business awards seats with QF on QF9.
I'm extremely happy that I got the flight but extremely disappointed with Qantas. I've been platinum for the past 5 years and they did not want to help one bit. But then they release seats the following week, great customer service!