QFF Points Club - $50 Wine Voucher

[SYD]

There's just a list of benefits there ...

Regards,

BD

It’s on my to do list to call QF Wine to see if they have access to mine number or as suggested up thread, try contacting AF via other means...

I believe there’s a x3 pts offer on at the moment, so a goo time to use the voucher!

 

[SYD]

Has your PC dashboard been “upgraded” or still the old page with just a list of benefits? I still have the old page. Others have the new one that shows vouchers and other stuff.

There's just a list of benefits there ...

Just noticed that my PC dashboard has *finally* been enhanced and I can now see my wine and hotel vouchers. Although I thought I’d already used those…. I guess there’s one way to find out. Cheers!

 

[Fil-Ski]

Just noticed that my PC dashboard has *finally* been enhanced and I can now see my wine and hotel vouchers. Although I thought I’d already used those…. I guess there’s one way to find out. Cheers!

Just checked. 3 wine vouchers and 1 hotel voucher
Pointless Club Plus is honestly useless

 

[JohnM]

I just went to use my $50 voucher (valid to 12 Nov), but after a simple copy and paste, it returns 'voucher invalid' .

 

[SYD]

I just went to use my $50 voucher (valid to 12 Nov), but after a simple copy and paste, it returns 'voucher invalid' .

12 Nov 22? That was the same Exp on my BDay voucher from last year and mine didn’t work post QF Wine website “enhancement“. They processed a manual $50 rebate when I rang up.

I also lodged a fault (web form) on the invalid voucher and they issued me a replacement one.

My recent anniversary voucher is definitely working. Just need to find a good deal and take advantage of the x3 pts offer.

 

[JohnM]

12 Nov 22? That was the same Exp on my BDay voucher from last year and mine didn’t work post QF Wine website “enhancement“. They processed a manual $50 rebate when I rang up.

I also lodged a fault (web form) on the invalid voucher and they issued me a replacement one.

My recent anniversary voucher is definitely working. Just need to find a good deal and take advantage of the x3 pts offer.

Yes, 12 Nov '22 and BDay21 voucher.

Could you please point me to the location of the web form to lodge a fault? Is it on the Qantas Wine site or somewhere under Points Club?

 

[SYD]

Yes, 12 Nov '22 and BDay21 voucher.

Could you please point me to the location of the web form to lodge a fault? Is it on the Qantas Wine site or somewhere under Points Club?

Pretty sure I used this and raised a “complaint”. There was a QF Wine sub option, but I can’t see that now. Perhaps log it as an “error” or “website functionality”?

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[SYD]

Yes, 12 Nov '22 and BDay21 voucher.

But also try calling QF Wine to see what they can do.

 

[JohnM]

But also try calling QF Wine to see what they can do.

Have to duck out, but I just sent an email through the link on the Wine enquiry page.

 

[SYD]

Have to duck out, but I just sent an email through the link on the Wine enquiry page.

Ah, maybe that’s how I got to the QF Wine option! They responded pretty quickly also.

 

[JohnM]

Ah, maybe that’s how I got to the QF Wine option! They responded pretty quickly also.

They responded within about 3h with a new voucher.

 

[SYD]

They responded within about 3h with a new voucher.

Nice one!

 

[BD1959]

Just noticed that my PC dashboard has *finally* been enhanced and I can now see my wine and hotel vouchers. Although I thought I’d already used those…. I guess there’s one way to find out. Cheers!

Mine too ... finally!!

Regards,

BD

 

[troels]

Just to close this out - I sent multiple emails to QFF and they eventually told me

"Please be advised that your concern regarding $50 Qantas Wine voucher from unlocking Points Club has already been forwarded to our specialised team for assistance and we'll be in touch with an update as soon as possible."

That was on Oct 7th. Still nothing happened so I kept emailing and chasing until yesterday when I got a call. They confirmed the voucher was missing and would add it. And today it's finally in my account.

Only took 2 months and about a dozen emails.