This is what I'm worried about. I called on Saturday morning and was quoted 2.5 hrs but the call back was about an hour later. Might start calling at 8am just in case, and if I get through a bit early maybe I can stall a bit? Lol. It's tricky.Hi KarenD, each time I phoned Qantas recently the wait has been more than an hour so I used the call back facility and waited nervously. Good luck with yours