Red Roo Update

[esseeeayeenn]

I think Qatar's Q suite could be a winner for me
https://www.ausbt.com.au/qatar-s-q-suite-is-a-private-business-class-bedroom
https://www.youtube.com/watch?v=_yhZDsctiZg&feature=youtu.be

Looks fabulous. Also here.

 

[whatmeworry]

Hi everyone, we’d like to let you know that Red Roo will be taking a break from servicing customers here. We’ll still be monitoring conversations and feedback to continually improve your experience with us.

As always if you need to get in touch, we have 24/7 support on Facebook, Twitter and via the phone on 13 13 13.

We value you all, our Qantas Frequent Flyers, and will continue to strive toward giving you the very best travel experience.

LOL no one has mentioned enhancement yet.

 

[Sdtravel]

LOL no one has mentioned enhancement yet.

Was just thinking about that last night as i was going to sleep.

Something something Red Roo enhancement something something simpler and fairer TM

 

[RooFlyer]

I don't use twitface, never will.

Seems to me that the use of twitter, where Qantas can see your 'follower' numbers to prioritise helping you (or not), is rather like the Red Roo account some time back where they rather crudely tried to caress this site's 'influencers' with private lunches and the like.

That used to peeve me no end, but this is worse.

Qantas, please go and engorge yourself.

 

[grussellt]

Qantas has let Red Roo slide into decline and has now delivered us a sad loss. Oh dear does that mean that a lowly Bronze (who once scaled the heights of QFF) will no longer be invited to lunches with the QF team at Rockpool?

 

[Sdtravel]

Previous Red Roo was on a one Roo mission to bring "enhancement" back into the good books. Well that's well and dead now.

 

[OATEK]

The withdrawal of the RedRoo presence here just reaffirms that loyalty is dead as a concept for QF. So much of what the previous RedRoos did was about keeping those who were disaffected, or having issues with flights, "loyal" to QF.

But now it seems to be all about "presence" and "experiences", "privileges" and "rewards" that QF push. My response is that I now look for the best rewards, in terms of price, comfort and routes first, and FF status/points comes last. I earn large swathes of points from CCs and travelling with other OWE airlines internationally, and redeem the points for U class travel on QF domestically. The majority of my spend on airfares, in the order of $15-20K pa, now goes to AY and CX, and probably my AB spend exceeds that on QF. Just occasionally I might do a QF trip to Asia, but that is about all outside OZ.

I feel I am just one small cog, that having realised that QF loyalty is dead, is free to explore possibilities elsewhere. From what I read up thread, I am not alone.

 

[dfcatch]

Red Roo was never meant to be a support channel - and to some degree - the over-public facing nature of Red Roo led too many folks to use Red Roo for things that should have been ( at least initially) attempted via normal channels.

That said - QF's general service recovery and premium support "propensity" has been in terminal decline for some time - which is why so many folks here have moved substantial wallet share away from QF and to other carriers (both award and revenue spend) - both of which cost QF hard currency.

Red Roo was one aspect that rescued at least some of that spend from quite a few members here.

So yes - it's another QF F&*(-Up - but probably not their biggest in recent times.

There's a long list. Starting with the degradation in service of First (both on the ground and in the air).

 

[Flying mermaid]

It is probably a fair decision. Qantas for some time seems to have decided to concede the premium space to other airlines with (probably) less costs particularly on staff. They keep a nice J, where all the effort seems to be going, and pay lip service to F. They seem to really rely on the FF program to keep people flying with them, so why spend the money on a representative here.

Basically for all the huffing and puffing about enhancements, people keep flying with Qantas, based on the FF program. People like myself who don't care about points or status are going to move to the better product anyway, even with a lovely Red Roo on here sorting things out, so where is the corporate benefit in maintaining the support.

My status credit earn with Qantas has has gone from 1,800 in 2014, 2,500 in 2015 to 550 in 2016 to 20 so far this membership year, but I don't think Qantas knows or cares

 

[JessicaTam]

LOL no one has mentioned enhancement yet.

To give credit, RooFlyer did slip it into the conversation earlier yesterday.

***

First HSW, now this. *shakes head in disbelief*

 

[Scr77]

Perhaps it's time for Red Roos account to be closed. Forums are usually a two way street.

 

[Sdtravel]

Perhaps it's time for Red Roos account to be closed. Forums are usually a two way street.

Its a public facing forum. They dont need to be logged in to scape the information if they bother to login at all.

By closing the account it closes the door to any possibility of a return and possibly someone could try and to steal the handle (assuming you can reuse.)

 

[kermatu]

In a way I'm glad it is official. But such a shame. And I agree with everyone else that's said it's a lost opportunity. Whether it actually was her job or not, the old Red Roo really went out of her way to make the forum and its QF flyers - regardless of status - special. Money can't buy that kind of promotion in my opinion.

Even though I'm P1 I've almost always received better and more timely advice on this forum, including from RR. Relying on the SST (I don't use twitter) is little better than having no status - case in point I asked two questions 10 days ago and was promised advice - 10 days later no response to either. Hardly a premium experience.

 

[Mr_Orange]

Sounds to me like Admin should close the Red Roo account and make the forum private so that non-members can't read threads. I don't see why QFF should hoover up information without there being some benefit for members.

 

[Jet L]

Making the forum private would be a bad idea before I became a member I use to always come here for answers and it would have been annoying to make an account just to read some advice

 

[mviy]

Also there would be nothing stopping QF staff from opening their own personal accounts so they could scrape what info they want anyway if they even bother.

 

[Melburnian1]

All this change is from offshoring and outsourcing the social media functions from in-house (SYD H/O) to now off-shored NZ Qantas Contact Centre and Manilla with the offshoring and outsourcing

It's 'Manila' in Philippines, not a town in rural NSW. While Filipinos are not answering these calls - that's down by Kiwis in NZ - Filipinos dominate the call centre market and are doing well in business process outsourcing not just on price, but because of their empathy with callers.

Remember that Australia trades with the rest of the world. QF boss AJ said that 'every' mainland Chinese tourist who comes to Oz makes two or three domestic flights (probably an average) and that is an example of trade.

Why shouldn't other nations be able to excel at what they are good at, just like Australia can?

 

[TheRealTMA]

Also there would be nothing stopping QF staff from opening their own personal accounts so they could scrape what info they want anyway if they even bother.

Why would/should they do that. Plus it would most likely be against the T&C of their employment. Pity but if it's not officially sanctioned I don't really see how we at AFF can expect someone to put their jobs at risk.

I'm in agreement that an official redroo contact sanctioned by QF would be excellent but in reality do QF really care that much about us AFFers!

 

[clazman]

Not on Facebook .... not on twitter .. not on AFF ... looks like phone is my only option.... yahhh

 

[Termite]

Perhaps the diversity of the post topics in this forum has led in part to the decision of QF Social media team to withdraw support. I don't often log onto this group - usually just browse not logged in, but it sometimes seems months go by with nothing but new threads on wine, train rides, hotels, gatherings, restaurants etc and it does sometimes require a fair amount of digging to find posts relating to flying. It's simple to add up and extrapolate status credits of potential platinum 1 members or the possible frequent flyer balances, but what about some actual data mining like simple ratios of threads about Qantas vs threads about everything else, and that may start giving answers as to where this train has gone off the rails.

suggesting the closure of Red Roos account, short sighted and spitefully stupid.

Possibly if AFF gets back on track of being a Frequent Flyer forum, it will attract the company representatives from Airlines once again.


My 2c worth and it's my opinion only.