Remove passenger from award booking

[jbman]

Unfortunate circumstances have come about and it looks like an award booking with QF points I have for 2 PAX, one person will not be able to make the flight.

What is the process here? One person shows up to the airport and checks in and the other ticket is wasted or can1 ticket be cancelled for refund and the other used?

Thanks for the advice

 

[Captain Halliday]

If the trip has not started, you can call QF and split it into two bookings.

You can then cancel the PNR for the pax who is not travelling and retain the other.

 

[AIRwin]

If the trip has not started, you can call QF and split it into two bookings.

You can then cancel the PNR for the pax who is not travelling and retain the other.

Yes best not to wait until the airport...

 

[jbman]

Trip has not started yet. Looking at options what to do.

Thank you for the advice

 

[dylarr]

You may even be able to seperate the passenger from the original booking without calling Qantas by following the steps here:

https://www.qantas.com/au/en/manage-booking/separate-passengers.html

As mentioned above, once you've separated the passenger you can then cancel the booking with the other pax on it. By doing this the points, taxes and fees for the passenger who is cancelling will be refunded minus a 6,000 point refund fee. If you decide to just no-show, you'll lose all the points.

 

[jbman]

Thank you so much for the link and info

 

[kreuky]

be aware when u cancel the split booking it might be a challenge to get the points back. Their systems seems to "lose" who the points come from. I am still chasing them for points due to this exact scenario for about 4 months now. They did refund the taxes correctly surprisingly.

 

[AustraliaPoochie]

Main thing is if you can get a capable QF CSA to do it without them "mucking it up".
Best of luck and use a hands free home phone while you sit on laptop passing the time, or watch as the times go by.
Or do a callback request.

 

[sudoer]

If this is an international booking that was made before 30 September, you should be able to cancel the one pax without the 6k point cancellation fee if you do so before midnight tonight.

Split yourself (or whoever the passenger still travelling is) into the new PNR, and then cancel the old PNR with the pre 30 Sep creation date.

Flexible Classic Flight Rewards | Qantas Frequent Flyer

Book an eligible Classic Flight Reward using your points, we’ll waive any change or cancellation fees until 31 October 2020.

www.qantas.com

NB: any promos attached to the original PNR (DSC, travel pass SC, double points, etc) will be lost, so if those apply here, you might choose to cop the 6k point cancellation and do the split in the opposite direction.