I had a complaint recently, so I fired off an email to [mailto:
[email protected]]that was short and provocative.
I got the obligatory automated response and after two days, devilment got the better of me and I called 131211.
The Consultant didn't really want to know, you could tell - I was bombarded with "hogwash" and "smokescreens". I then
insisted that he detail these items in "writing", which he wouldn't or couldn't and he then insisted that in fact, the question should
be raised to another department.
I fired off another email, questioning the explanations offered and pointing out, that SQ are actually doing what the "pimply youth"
was suggesting was not possible, due to "overseas legislation".
I wasn't expecting any response, except contemplating whether QFF would renege on my
allocated 2006 PLATS status, on the grounds that I only had 700 SCs for 2005. A nice lady called "Bridgette" rang me.
Bridgette is one of the best, well-trained Customer Service Officers I have ever spoken to. She managed to do things
that others couldn't.
To sum up, be persistent, be proactive and try to speak to "Bridgette".