Requesting New Qantas Travel Money Card?

ADLhighflyer

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Joined
Jan 14, 2013
Posts
287
Just trying to get a new Frequent Flyer Card with the Travel Money card. Requested a new card via the website a few weeks back and nothing has arrived, and have just tried calling and the phone options seem to run in circles. Any other ideas on how to get a new card quickly? Due to head off overseas in just under 3 weeks.

Thanks
 
Just trying to get a new Frequent Flyer Card with the Travel Money card. Requested a new card via the website a few weeks back and nothing has arrived, and have just tried calling and the phone options seem to run in circles. Any other ideas on how to get a new card quickly? Due to head off overseas in just under 3 weeks.

Thanks
Is your card due to expire ?

Usually the debit card function lasts a few months beyond the FF card expiry date.
I don’t know of any other way to request a new one outside the web contact form.
They automatically sent me a new card as I use QANTAS cash and had funds on mine.
It arrived within a month of my FF expiry card date.
 
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Is your card due to expire ?

Usually the debit card function lasts a few months beyond the FF card expiry date.
I don’t know of any other way to request a new one outside the web contact form.
They automatically sent me a new card as I use QANTAS cash and had funds on mine.
It arrived within a month of my FF expiry card date.
I haven't had a new one in 2 years. Last one as a Silver (now back to Bronze) expired in Sep 2020 with the mastercard part expiring Jan 21. Not something I thought about until a few weeks ago
 
I haven't had a new one in 2 years. Last one as a Silver (now back to Bronze) expired in Sep 2020 with the mastercard part expiring Jan 21. Not something I thought about until a few weeks ago
Ah so you don’t currently have an active QANTAS cash card?

Call the FF service Centre.
 
On this topic: Has anyone received a card from Qantas recently? I'm still waiting for my WP card + bag tags (sent August, never arrived, request a new one to be sent mid-September, also still hasn't arrived)
 
I thought I'd report back that I received my updated QFF card today having requested it about 2 or 3 weeks ago (I live in the Hornsby area of Sydney):

tempImagevfA6yc.png

Interestingly the replacement card doesn't have a chip in it. I'm guessing that's to comply with EMV requirements for mag stripe when using debit cards internationally? 😂

-RooFlyer88
 
Does it still have QTMC MC logo on back?
Maybe yours is not the QTMC card, just saying.
Could that be the reason there is no chip anymore, ie, it's now a card to show your status re lounge access, and that's it.
If I am getting a weird vibe, could it be that they might be planning to phase out the QTMC like what VA and VFF/CUSCAL did.
OffT not sure if swipping card down side of reader for card purchases is still fine in modern countries.
Tap and go seems well used in Auckland.OnT.
 
Does it still have QTMC MC logo on back?
Checking the prior card it did not have a QTMC logo.
Maybe yours is not the QTMC card, just saying.
That could very well be the case. And indeed when I went followed the link to activate a card I was pointed to the My Profile section of QFF with the only relevant link being to request a membership card (which was what I just received)
Could that be the reason there is no chip anymore, ie, it's now a card to show your status re lounge access, and that's it.
That may very well be the case, although the inclusion of a mag stripe on the back and barcode leads me to believe that maybe the functionality is still there. Then again that mag stripe might be for OneWorld kiosks (i.e. BA or AA) that let you swipe in to check in.
If I am getting a weird vibe, could it be that they might be planning to phase out the QTMC like what VA and VFF/CUSCAL did.
Having visited the QF Money site today, I get the feeling that's not the case. They've got a number of credit cards and are even running promotions for their debit card.

OffT not sure if swipping card down side of reader for card purchases is still fine in modern countries.
Magstripe is still allowable in most countries for a few reasons. First, not every US bank has issued chip n' sign cards yet and given the number of American travellers out there, you would want to have an option. Second, EMV chips can and do fail so you need a reliable backup. As much as we may hate mag stripe, they seem to be a bit more durable than those EMV chips.
Tap and go seems well used in Auckland.OnT.
I try and use Apple Pay for everything since it is more secure than any card I hold since the device generates a one time use code for each purchase making card cloning next to impossible.

-RooFlyer88
 
On this topic: Has anyone received a card from Qantas recently? I'm still waiting for my WP card + bag tags (sent August, never arrived, request a new one to be sent mid-September, also still hasn't arrived)
Still waiting for mine from October. Just called and asked for the THIRD set to be sent out :(

I confirmed on the phone that my address is correct, and I'm receiving other letters/parcels no problem. Maybe something's desynced in their system and these are going out with the wrong address?
 
Still waiting for mine from October. Just called and asked for the THIRD set to be sent out :(

I confirmed on the phone that my address is correct, and I'm receiving other letters/parcels no problem. Maybe something's desynced in their system and these are going out with the wrong address?
Did you try submitting the request via the My Profile section of the QF website? That's what I did after contacting QFF several times over the phone requesting a card with zero success. And yes I'm still bitter about not receiving a new member pack for QFF Gold (including the highly coveted Gold Q Tags)

-RooFlyer88
 
Yeah I'm after bag tags too, which I can't request online.
Can these be requested over the phone by any chance? Then again, I'm not in a huge rush given I'm planning on earning QF World Platinum soon and look forward to receiving those black bag tags.

-RooFlyer88
 
Can these be requested over the phone by any chance?
That's what I've been trying to do. They seem to be able to put in the request, but 🤷
Then again, I'm not in a huge rush given I'm planning on earning QF World Platinum soon and look forward to receiving those black bag tags.
Although you could reach WP and not receive the bag tags after 4 months, like myself :)
 
Although you could reach WP and not receive the bag tags after 4 months, like myself :)
That's a distinct possibility too. I guess we'll have to wait and see. Worst case scenario I'll pop into a Qantas J lounge and ask the attendant, "do you know who I am? No seriously do you know who I am? Normally my name is printed on a Q Tag but Qantas never sent me one. Now I don't know who I am!" 😂
 
I really want to know what QF World Platinum is. Reminds me of the NW WorldPerks program :p
The joke here being that on AFF everyone refers to vanilla Qantas Platinum as being Qantas WP, which per the glossary doesn't have a family friendly connotation. Hence, I traded that lewd nickname for one a bit more charitable: World Platinum! And when you think about it, you really need to travel the world to get that status! After all, those 1400 status credits can't be attained merely by visiting HBA 🤣

-RooFlyer88
 
Apologies - forgot about this thread!

I did eventually get a new FF Card/Travel Money Card sent out, however it required no less than 4 calls with nil update from the help centre as to the status of the previous enquiries. Apparently there was a bug with the website request via the FF Portal and as a result nothing got sent out.

Had to finally request a card sent via express post 2 weeks prior to departure to ensure I got it in time. And low and behold - 2 arrived the Friday prior to departure!

All was sorted in the end thankfully!
 
Could some who have the newly issued QFF card without the chip let us know how you made purchases with no chip.
Granted some don't want the QTMC or don't use it.
Back to swipping card down side of store's EFTPOS reader, eh?
 

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