Ryanair staff getting bonuses for catching passengers with excess/large baggage ...

[whatmeworry]

Why am I not surprised by these accusations?

Special cash incentives for ground staff who identify overweight or oversize hand luggage and charge passengers up to £60 a time.
Incentives for ground staff who sell ‘priority boarding’ passes.
Deliberately targeting boisterous stag and hen parties with drinks and gifts.
Pushing nicotine-filled ‘e-cigarettes’.
An extraordinary training manual of hard-sell tactics that cabin crew must master, a key element in Ryanair’s booming profits. Disillusioned Ryanair crew who spoke to the MoS revealed that they and their colleagues were told to meet ‘almost impossible’ sales targets from the gifts and drinks trolleys, and that they depended on sales bonus money to top up their wages.

Bonuses for catching you out with excess baggage, pushing e-cigarettes and targeting 'rowdy groups': How Ryanair cashes in on your check-in misery - and targets your holiday money | Mail Online

 

[Mal]

Re: Ryanair staff getting bonuses for catching passengers with excess/large baggage .

Doesn't surprise me and doesn't worry me either. keep your bags at the limit and you'll be fine.

Many cabin crew from other airlines get commission on duty free sales BTW.

 

[Simo]

Re: Ryanair staff getting bonuses for catching passengers with excess/large baggage .

This is no surprise from Ryan Air.

 

[The Rok]

Re: Ryanair staff getting bonuses for catching passengers with excess/large baggage .

I don't see anything wrong with this.

 

[Alanslegal]

Re: Ryanair staff getting bonuses for catching passengers with excess/large baggage .

Doesn't surprise me and doesn't worry me either. keep your bags at the limit and you'll be fine.

I don't see anything wrong with this.

I agree, keep to the limits and you will be fine.

Now IF ALL airlines did this and enforced carry-on luggage strictly, then maybe the bins wouldn't be as full, boarding might be a bit faster, and less stress for all.

 

[SeatBackForward]

Re: Ryanair staff getting bonuses for catching passengers with excess/large baggage .

Imagine if QF staff were given incentives to police PB lanes...

"QF Revenue soars from staff penalised for PB failures".

 

[harvyk]

Re: Ryanair staff getting bonuses for catching passengers with excess/large baggage .

I have no problem with this, whilst I'm sure RyanAir are not doing this for necessarily honorable reasons, encouraging staff to enforce the rules consistently and to the letter is not necessarily a bad thing.

Besides, as others have said, at least with RyanAir, you know exactly where you stand.

 

[greenfrog86]

Re: Ryanair staff getting bonuses for catching passengers with excess/large baggage .

This is why I struggle to fly low cost in Europe... If I've gone 24 hours and then hopped around Europe for a few weeks my check in will easily fill the 20kg I've paid for and my cabin baggage may just make it.

Agree with others that you know where you stand, and they are great for short trips with little luggage. Pretty painful when you've come off long haul though

 

[whatmeworry]

Re: Ryanair staff getting bonuses for catching passengers with excess/large baggage .

Now the RyanAir CEO is thinking about charging fees for carry on...
Coming soon: fees for carry-on luggage

But that won’t stop Ryanair CEO Michael O’Leary trying to invent a plausible excuse. The Ryanair chief executive predicts carry-on fees will become commonplace among airlines in future.
He says his airline has cut the number of passengers checking in luggage from 80 per cent to 19 per cent by steadily increasing baggage fees, saving the airline “a fortune” in fuel and handling charges.
O’Leary says checked luggage will never be completely eliminated, although he believes it is realistic to cut the total still further to just 10 per cent of passengers. “Everyone’s expectation should be that checked-in bag fees will continue to rise,” he told a media briefing in London last week.
So what about hand luggage fees, which have been introduced by US low-cost carrier Spirit Airlines and European LCC Wizz Air?
“That is unlikely in the short term, but it is probably something that is inevitable in the longer term,” O’Leary said.

 

[Hvr]

Re: Ryanair staff getting bonuses for catching passengers with excess/large baggage .

Would anybody here deny Qantas staff a bonus for turning back ineligible pax who try to use the priority line?

 

[whatmeworry]

Re: Ryanair staff getting bonuses for catching passengers with excess/large baggage .

Perhaps QF should start charging a pax a fee if use the priority when they don't have the right?

 

[brett-au]

Re: Ryanair staff getting bonuses for catching passengers with excess/large baggage .

Ryan air are perfectly nice if you
a) play and understand their game.
b) shell out those extra few clams for an exit row and luggage.

I dislike all the advertising but they are no worse than a crying baby. Ignore it and hope it goes away (usually the pressure in the eardrums I'm guessing) and you can enjoy the rest of your flight.

 

[JohnK]

Re: Ryanair staff getting bonuses for catching passengers with excess/large baggage .

There are LCC's and there are LCC's.

Fly on Bangkok airways and you get free lounge access before your flight, 30kgs luggage allowance for members, inflight meals with multiple juice, tea/coffee/water runs on short flights and cheap airfares.

Then you can fly Ryanair. Enough said....

 

[stewiejp]

Re: Ryanair staff getting bonuses for catching passengers with excess/large baggage .

John, I wouldn't put BKK Air in the LCC category. I have only flown them domestically and they are the most expensive in Thailand, but also the best in my humble opinion.

 

[UP4014]

Re: Ryanair staff getting bonuses for catching passengers with excess/large baggage .

I guess they are just a good example of a LCC. Tiger could only dream of taking things to this level.

Matt

 

[Mr_Orange]

Re: Ryanair staff getting bonuses for catching passengers with excess/large baggage .

John, I wouldn't put BKK Air in the LCC category. I have only flown them domestically and they are the most expensive in Thailand, but also the best in my humble opinion.

I'm not familiar with BKK Air, but Easyjet and Ryanair are in the same category and I can tell you that Ryanair makes Easyjet look like Virgin Upper Class. I agree that you have to play their game, but Ryanair really are the pits and I will never fly with them again.

 

[soorox]

Re: Ryanair staff getting bonuses for catching passengers with excess/large baggage .

I wouldn't classify Bangkok Air as a LCC either, they are more of a Boutique airline, in my opinion on par with Silk Air, possibly even better. They provide a free Lounge* for all pax, give free meals etc...

 

[JohnK]

Re: Ryanair staff getting bonuses for catching passengers with excess/large baggage .

John, I wouldn't put BKK Air in the LCC category. I have only flown them domestically and they are the most expensive in Thailand, but also the best in my humble opinion.

You are probably right.

I think Bangkok Air internationally is expensive but domestically I have found them quite OK.

Last return trip BKK-CNX cost me ~AUD130 which was not too much more than either Thai Air Asia or Nok Air but with the added advantage of 30kgs and flying out of BKK airport instead of DMK airport.

Next trip early October BKK-CNX return with Bangkok Air is coming up as ~AUD157 where as DMK-CNX return with Nok Air is ~AUD124.

So for a supposedly boutique carrier they are not that much more expensive than a LCC in Nok Air. I know which I would take.