SC and points not credited from united flights

[wendlle]

Anyone had trouble with this recently?
I flew on Nov 10 SYD - LAX and return Nov 20th LAX - SYD with United Airlines
booked thru the virgin website and added all 3 of our velocity numbers (myself and two kids)

I haven't got anything yet. I've filed the missing points paperwork and still nothing after the required timeframe they gave.

I sent an email to velocity and they told me to send an email to another email address with copies of our boarding passes and itinerary.
I don't have the boarding passes for the outgoing flight as I threw them out with a bunch of other stuff while in the USA, I do have the itinerary and booking reference number, I do have the boarding passes for the return leg.

I had activated a double SC promo as well and am really relying on these SC to maintain my Gold Status.

Just wondering how long this fight is going to last?

 

[TMP]

There is a known issue with United flights not crediting. You'll just need to persist. Good luck

 

[wendlle]

OK thank you for the reply.