Scoot Delays and Compensation

[adampenrith]

Yes I know you are all laughing at the title.

We flew ScootBiz SYD SIN in May - flight was due to leave SYD at 1255 but did not depart until 1730.

First it was the late arrival of the aircraft, then when it finally arrived - it went technical. An annoucement was made that the departure time was unknown at this stage, then eventually they announced boarding with be in 20 mins then the call to board was finally made.

About a month after the flight an email arrived apologising and offering us both a $50 credit towards further travel, that needed to be booked and travelled by Dec 13 2013.

Now for most people this would not be possible.

What are the opinions of any others on the forum, should there be more or did we get treated well from a LCC??

thanks

 

[toowongman]

Yeah, we had a laugh. If you arrived safely that's about all you can expect. To get $50 from some Singaporeans (sorry guys) without asking is a pretty good outcome. Move on.

 

[harvyk]

Yeah, that $50 gesture of goodwill is something they give, to look good, knowing that 90% of their customers will be unable to use it and as such doesn't actually cost them anything.

Look at it as the actual cost of dealing with an LCC, and leave it.

 

[Alanslegal]

We flew ScootBiz SYD SIN in May - flight was due to leave SYD at 1255 but did not depart until 1730.

A 4h 35m delay isn't too bad in the scheme of travel things, however did you have any ongoing connections that you may have missed (and caused a loss) etc? I guess if yes, then maybe the $50 seems weak.

 

[harvyk]

A 4h 35m delay isn't too bad in the scheme of travel things, however did you have any ongoing connections that you may have missed (and caused a loss) etc? I guess if yes, then maybe the $50 seems weak.

Wouldn't make a difference unless all on one PNR, although I thought scoot was simply a point to point carrier which means missed connections are your problem.

 

[richie9x]

Honestly it seems pretty fair. A four and half our delay isn't really much in the grand scheme of things. For an LCC I wouldn't really be expecting anything in the first place. Even a premium carrier wouldn't give you much for a similar delay.

 

[adampenrith]

Thanks for all of your contributions.

We did not have a connection until 1600 the next day - it only stuffed up our evening in Singapore - apart from the very long wait at SYD - as we were checked in, thru Immigration and Security by 1045, and it was 1700 before we started boarding. No lounge access made for a very long wait - thank you SYD for having power points in the waiting area so our i devices were all fully charged.

Scoot does now offer a service called ScootThru - where you can buy a through ticket - and they do the bags transfer etc, I think its an extra $30 charge. However the reviews I have read is that the majority of these bags do not make it onto the next flight and then its a nightmare of many weeks to get the bags back.

Look I totally get the LCC model - and this is the price we paid for the low ticket price. We usually fly GA J to Bali - but missed out on a decent price and $3500 each was out of our budget, so we settled on Scoot to SIN - Air Asia to DPS - KUL and Air Asia X KUL to SYD in premium which was a pretty good experience. The only thing we noticed was no entertainment - unless you rent the tablet - we had our ipads , and nothing else except 2 300 ml water bottles and 1 hot dish - (no snack, no coffee, no beverage) unless you pay for it.

I really asked the question as I had seen lots of comments on flyertalk mainly about EU compensation - and just wondered what we were entitled to.

I have leave in December - 1 - 24 - and a friends 50th which was to take place in HNL has been cancelled , so I think I will get to use my $50 credit and try Scoot again.

 

[Simo]

Better outcome than I would have expected.

Compensation from a LCC.

QF has made me wait that long and got nothing.

Long story of what happened but we had to turn around and go back to TSV due to bird strike.

 

[Mal]

Yeah agree with others. Scoot are OK to fly with, but when things go wrong expect little. Such is the LCC beast with no regulatory oversight forcing compensation for delays.

Even with travel insurance , very few pay out on a 4hr international delay. And other "premium" airlines responses would range from "here's $20 for food. Listen for updates" to similar tokens of goodwill but at a higher value (maybe $200 voucher).

 

[QF1]

I was delayed by SQ twice and both flights into Singapore. The first time I got a box of Ferrero Rocher, the second time was a box of mooncakes...the mooncakes had to be given to the counter staff who was rebooking my tickets back to Australia as I could not bring them into Australia. If your onward connection was over 6 hours after you arrive they also give you accommodation in Singapore.