not strictly Australian I know, but here is an interesting article that appeared in the Singapore press.
In short,
1. Pax who was travelling with elderly mother was denied boarding at SGN to SIN for an undisclosed reason - staff did not have an exact reason apart from his name was on a "list"
2. pax inally purchased 3K tickets (at probably last minute more expensive prices) to get back
3. Scoot gave refund.
4. Some background - pax had previously alleged Scoot retimed another flight and gave him wrong information (causing him to miss the flight) - pax made a complaint to Scoot for compensation + in the local press. pax suspects this was the reason he was denied boarding for his SGN flight. (Scoot apologises after emailing passenger reminder with wrong timing, causing him to miss flight - Stomp)
5. Upon enquiry, Scoot said pax did not comply with previous COC - statement was "Mr Teo was refused carriage on the Scoot flight due to a previous incident during which Scoot's Conditions of Carriage were deemed not to have been complied with by Mr Teo."
This raises very interesting and on the face of it very serious issuess
a. can an airline deny you boarding for a current flight, simply because you made a complaint about the airline?
b. how can Scoot deny boarding for a current flight on an allegation of a breach of a previous COC (ie does the previous contract / COC flow over to the current contact?!).
c. even if pax was on no fly list - what is the appropriate amount of time to inform the pax? and did the pax get prior notification?
I'm assuming that pax here had not previously engaged in criminal / intimidating behaviour, and his only fault was complaining about the airline in a public forum. heck, if that rule applied to all, most of us here on AFF would be on a no-fly list!
Man stuck in Ho Chi Minh for 2 days after being denied from boarding Scoot flight at airport
In short,
1. Pax who was travelling with elderly mother was denied boarding at SGN to SIN for an undisclosed reason - staff did not have an exact reason apart from his name was on a "list"
2. pax inally purchased 3K tickets (at probably last minute more expensive prices) to get back
3. Scoot gave refund.
4. Some background - pax had previously alleged Scoot retimed another flight and gave him wrong information (causing him to miss the flight) - pax made a complaint to Scoot for compensation + in the local press. pax suspects this was the reason he was denied boarding for his SGN flight. (Scoot apologises after emailing passenger reminder with wrong timing, causing him to miss flight - Stomp)
5. Upon enquiry, Scoot said pax did not comply with previous COC - statement was "Mr Teo was refused carriage on the Scoot flight due to a previous incident during which Scoot's Conditions of Carriage were deemed not to have been complied with by Mr Teo."
This raises very interesting and on the face of it very serious issuess
a. can an airline deny you boarding for a current flight, simply because you made a complaint about the airline?
b. how can Scoot deny boarding for a current flight on an allegation of a breach of a previous COC (ie does the previous contract / COC flow over to the current contact?!).
c. even if pax was on no fly list - what is the appropriate amount of time to inform the pax? and did the pax get prior notification?
I'm assuming that pax here had not previously engaged in criminal / intimidating behaviour, and his only fault was complaining about the airline in a public forum. heck, if that rule applied to all, most of us here on AFF would be on a no-fly list!
Man stuck in Ho Chi Minh for 2 days after being denied from boarding Scoot flight at airport
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