Seat Not Ticketed - How Come?

[love_the_life]

I received a call from Emirates around an hour ago they have my wife booked twice on the BNE-SIN flight in a few hours but not my infant daughter. Apparently both bookings have been fully charged but I've only paid once.

I made the Qantas booking on 04 January and added my infant daughter later that day and paid $59. I've got bassinets allocated for BNE-SIN and SIN-BNE but infant daughter not in booking.

I wasted my time at the Sales desk and then rushed to board the SYD-BNE flight and no time to relax. See if it's fixed when I get to BNE in an hour or so.

Clowns. This stupidity with ticketing cannot continue.

Hopefully will be all sorted by the time you get to BNE. Fingers crossed.

 

[Pleb Status]

I received a call from Emirates around an hour ago they have my wife booked twice on the BNE-SIN flight in a few hours but not my infant daughter. Apparently both bookings have been fully charged but I've only paid once.

I made the Qantas booking on 04 January and added my infant daughter later that day and paid $59. I've got bassinets allocated for BNE-SIN and SIN-BNE but infant daughter not in booking.

I wasted my time at the Sales desk and then rushed to board the SYD-BNE flight and no time to relax. See if it's fixed when I get to BNE in an hour or so.

Clowns. This stupidity with ticketing cannot continue.

I travelled without a valid ticket on QF in December and it took over a month to sort out the damage....

 

[JohnK]

Hopefully will be all sorted by the time you get to BNE. Fingers crossed.

It wasn't sorted.

Spent over an hour on the phone in apartment and they created a new booking for daughter and I had to pay another $72. There is no record of the original booking and $59 charged to my credit card in early January. Notes about infant and bassinet requests but no booking.

Lucky Emirates called otherwise if I turn up to airport 60-90 minutes before flight we wouldn't have been going anywhere today.

Very sad. This is not good enough. I will be putting in an official complaint and request all conversation recordings but I get the feeling that Qantas will close ranks to protect their useless customer service staff.

And those customer service staff in SYD T3 that pretend to work there. You are useless.

 

[MEL_Traveller]

Spent over an hour on the phone in apartment and they created a new booking for daughter and I had to pay another $72. There is no record of the original booking and $59 charged to my credit card in early January. Notes about infant and bassinet requests but no booking.

Your CC statement will have the record of the $59. Hard for them to argue against that.

 

[oz_mark]

Spent over an hour on the phone in apartment and they created a new booking for daughter and I had to pay another $72. There is no record of the original booking and $59 charged to my credit card in early January. Notes about infant and bassinet requests but no booking.

If they can't find a record of the $59, and won't refund, do a chargeback.

 

[Pleb Status]

It wasn't sorted.

Spent over an hour on the phone in apartment and they created a new booking for daughter and I had to pay another $72. There is no record of the original booking and $59 charged to my credit card in early January. Notes about infant and bassinet requests but no booking.

Lucky Emirates called otherwise if I turn up to airport 60-90 minutes before flight we wouldn't have been going anywhere today.

Very sad. This is not good enough. I will be putting in an official complaint and request all conversation recordings but I get the feeling that Qantas will close ranks to protect their useless customer service staff.

And those customer service staff in SYD T3 that pretend to work there. You are useless.

Incompetence is a key trait of QF but it is their ticketing system which should take most of the blame.

Getting your money back is easier said than done as well....

 

[cmon0005]

It wasn't sorted.

Spent over an hour on the phone in apartment and they created a new booking for daughter and I had to pay another $72. There is no record of the original booking and $59 charged to my credit card in early January. Notes about infant and bassinet requests but no booking.

That is very poor John, I hope you get proper recourse for the poor handling of this once you are back.

 

[Eija]

By itinerary @Anna means the e-ticket email. At least for QF, you dont get that until its been ticketed. If you want to check, used checkmytrip.com to see if you have a ticket number.

Point of reference. 6/6/18 flight ticketed 28/12/17 confirmed on checkmytrip.com BUT NOT ON checkmytrip app. 7/6/18 flight purchased sometime July17 not ticketed on checkmytrip.com nor checkmytrip app and qantas.com.au + app both saying "An error has occurred while trying to send a copy of the itinerary". Why oh why do you make it so hard Qantas?!?

 

[Lucky_man]

I had recent trouble with changed booking not getting ticketed. I chased on two occasions and was promised it would be fixed. On the third call they told me it could be fixed but the price had gone up due to a different exchange rate (original ticket was ex China).
Naturally I explained that that was their problem. They'd quoted a price and I'd accepted it. Substantial credit to the staff. They said the exchange rate issue was a hard one for them to get around so they took off the change fee which was more than the increase.
The whole experience hilights multiple issues that meant this flight was lose lose.
The webchat to make the change took 4 hours. Yes truly. To make a $200 change to a $700 fare. Then it took 3 calls to get it ticketed and then they sacrificed $50.

Ive never had to deal with a ticket issue at the airport as my EA knows to check in advance thanks to knowledge gained on this forum 10 years ago.

 

[JohnK]

Your CC statement will have the record of the $59. Hard for them to argue against that.

My credit statement is proof but it's getting the run around and having no record of the $59 payment and refusing to acknowledge this should have been fixed nearly 2 months ago.

I'm going to push for the $72 refund but the amount of stress and time wasting yesterday should not be taken lightly. The potential was there for a much more serious issue of not being able to travel.

And yes knowing Qantas this will continue to occur.

 

[N860CR]

Had the same stuff around with a QR flight on a QF ticket for reasons mentioned above. Spent hours and hours dealing with useless call centre staff in South Africa who had no idea what to do (nor why I wanted the ticket issued). I was lied to several times. Online chat is useless.

Seems Qantas can't do anything right anymore. I've stopped flying with them unless I really have to. Last nights QF24 in J was awful (even disregarding the 5 hour delay) and I'm annoyed CNY meant I couldn't travel BKK-HKG-SYD as desired.