Seat selection on Business seat QF domestic

[sanne]

We‘ve just had a change of time on a flight Brisbane to Broome. The booking is in U ( award business flights) . We had confirmed seats on original booking. Now with the new time we cannot select seats...it says that selecting seats is not possible on this flight.

We are lifetime silver. Is this new or just a glitch. Have logged in and out over a couple of days but still unable to select seats other than the preference of aisle or window.

Has anyone else had issues with this? Thanks.

 

[sudoer]

More likely a glitch than anything else. I can see J seatmaps for QF1044 on a few random Sundays in April / May using ExpertFlyer. (I don't think the route is scheduled to operate before then?)

I wouldn't expect a schedule change to result in your seat selection being lost, unless you've been moved to a different flight number altogether? Can you still see your seats in the Qantas app?

 

[sanne]

Thanks sudoer for your help.

we can’t see our seats in the QF app. When I click on ‘seat selection’ it then says that seats cannot be individually selected for this flight! Prior to the change of time we had 3A/B

Our flight is 1st August. And I notice the flight # has change from 1030 to 1044.

 

[RichardMEL]

I looked up the flight. The issue is that you are in row 3. Row 3 is fully allocated while rows 1 and 2 are free. However Silver can't preallocate 1 and 2 until T-80 as status is not high enough. Since there are no free seats in row 3 to change to you can't change within that row.

 

[sudoer]

I wouldn't stress too much though @sanne, you'll be able to select seats in Rows 1 or 2 at 80 hours prior to departure.

If you are worried about being separated from your travel companion you could call, explain you were moved to this flight, and ask if they can make an exception and allocate seats to ensure you're seated together.

 

[RichardMEL]

I think it is very unlikely they will be separated. If two on the same booking they should be in A/C or D/F. Yeah QF do have issues from time to time as we all know, but I do feel they will be seated together. The algorithm may have an issue if both had an "aisle" preference but I suspect it won't be a problem.. and as you say later in July there will be an opportunity to chose more freely, assuming J does not fill fully by then.

 

[sudoer]

Yes, the more plausible scenario is a full J cabin where two single travellers (with status) select 1A and 1D or similar.

 

[sanne]

Thanks for your replies.

I have recently had a time change on a flight BNE to Darwin and the allocated seats which were in row 3 stayed put with the change so that’s why I was surprised to see that we no longer had our allocated row 3 seats on the change of flight time on the BNE to Broome flight and even couldn’t reselect them again.

In the meantime I have sent a message to Qantas so I guess at some point they’ll get round to answering and sort it out.

 

[sudoer]

I have recently had a time change on a flight BNE to Darwin and the allocated seats which were in row 3 stayed put

A schedule change (where the flight number remains the same but the dep/arr times move) usually retains seat selection.

In the case of your BNE-BME flight it sounds like you've been moved to an entirely different flight.

 

[sanne]

Yes I can’t quite work that out. There was only ever 1 direct flight from BNE - BME and I believe only once a week. We flew that in 2019.

And checking on QF web site, there still is only this 1 direct flight that now has a new flight # and new time. Also showing no availability for business award flights or revenue ones either. Just hoping we don’t get bumped out of business ...for medical reasons need to be in business for this length of flight.

 

[RichardMEL]

sudoer (I love the name btw as a unix guy lol) has it right. The flight number change essentially created a new flight. it is unusual you can't see what assignments you have but I see 3A/C/D/F all occupied.

 

[Franky]

sudoer (I love the name btw as a unix guy lol) has it right. The flight number change essentially created a new flight. it is unusual you can't see what assignments you have but I see 3A/C/D/F all occupied.

Richard - as a non unix person, could you please enlighten me?...

 

[RichardMEL]

Yes, it is zero'd out in J. Not too sure why.. perhaps those other seats are sold just not allocated:

J0 C0 D0 I0 Y9 B9 H9 K9 M9 L9 V9 S9 N9 Q9 O9 X9 E9

Post automatically merged: Jan 5, 2021

Richard - as a non unix person, could you please enlighten me?...

Well I could be wrong of course - I mean sudoer could be a reference to something else totally but in my world, "sudo" is a command to become what is called the super user, or administtrator account of a system. totally off topic

 

[ozflier]

I looked up the flight. The issue is that you are in row 3. Row 3 is fully allocated while rows 1 and 2 are free. However Silver can't preallocate 1 and 2 until T-80 as status is not high enough. Since there are no free seats in row 3 to change to you can't change within that row.

I love the concept of T80 .
I understand that at that time , say in economy in the domestic 737, all unoccupied seats become available to choose from eg rows 4 and 5 but does that include access to exit row seats?

 

[sudoer]

but does that include access to exit row seats

From memory, no. If Qantas charge an extra legroom fee for a seat, that fee is still chargeable after T-80.

Rows 4 & 5 on a 737 don't have any fees attached.

 

[AIRwin]

I love the concept of T80 .
I understand that at that time , say in economy in the domestic 737, all unoccupied seats become available to choose from eg rows 4 and 5 but does that include access to exit row seats?

No, you'll still have to pay...

 

[Matt_01]

No, you'll still have to pay...

Unless you are a P1 and I think CLs may get them for free.

 

[ozflier]

Unless you are a P1 and I think CLs may get them for free.

Well that excludes me ,thanks.

 

[Lifetime Bronze]

I’ve been able to select Exit Row seats at check-in for free through the app. Not sure if that’s a status thing though?

Also think you can select domestic Exit Row seats for free if you’re travelling on a classic reward ticket... although I haven’t done that in quite a while. Happy to be proven wrong

 

[sanne]

A follow up from my original post.

All is now sorted, we have our seats. I sent a message to QF with all relevant details and this was answered and dealt with very quickly. Well done QF.