Should I be upset or am I being unreasonable?

[RichardMEL]

Why is it that when one uses points for an upgrade they disappear from the account immediately, but when earning points with, for example Qantas or Virgin, on their own flights it can take weeks for them to credited. It happens constantly and obvious is not a glitch but deliberate.

This is pretty obvious.

you're using points to pay for the upgrade, QF want to ensure you use that currency now to pay for the upgrade. If a points "payment" for the upgrade are deferred until flight time, one could in theory spend the points elsewhere then not be able to "pay" come flight time. Now sure, downgrade the person, but then that upgraded seat may not be able to be used, an/or they may sell out the lower cabin and NOT be able to downgrade.

It can take weeks yes but rarely and for years has usually been very quick. Lately on QF at least crediting of flights has happened before the flight has left the gate.

 

[RichardMEL]

re JQ. It used to, and as far as I know still runs on the Navitaire platform(happy to be corrected, I can't find an easy reference via google) which is a dedicated low cost airline booking platform and management system. It was designed for carriers to run their ops and systems independently without all the legacy rubbish of the Amadeus and SABRE type GDS platforms - and do it cheaper and also allow for enhanced functionaly to support many common LCC functions like bundling of products and all the rest.
The key point being it was(is?) relatively standalone - integration to other systems was bolted on later.

Why can AA and other partners credit faster to QF? AA uses SABRE for example, which is a different legacy system to amadeus, but given they all use the same central clearing house system that has been in use for decades, many of these intra airline links were long established (so, for example, interlining of bags, through check in etc is possible even across differing reservations platforms).. old and slow, but things like interchange of data has been very common so things like FF info is, in theory, easier to integrate, and also these systems are set up to allow for easier integration.

I think it's even part of oneworld joining requirements to have specific standards in place for such things.

None of that applies to JQ.

It's not surprising that these things are far less seamless and let's face it QF has little real incentive to make it go any better reallly.

I agree this should have been solved yonks ago and it should be very quick but it obviously isn't. We already know how well QF manage such things from endless examples of poor IT integration and management.

not an excuse or defending anyone but knowing where JQ came from technology wise I think I have some understanding as to why there have been various issues.

imho

 

[justinbrett]

re JQ. It used to, and as far as I know still runs on the Navitaire platform(happy to be corrected, I can't find an easy reference via google) which is a dedicated low cost airline booking platform and management system. It was designed for carriers to run their ops and systems independently without all the legacy rubbish of the Amadeus and SABRE type GDS platforms - and do it cheaper and also allow for enhanced functionaly to support many common LCC functions like bundling of products and all the rest.
The key point being it was(is?) relatively standalone - integration to other systems was bolted on later.

Why can AA and other partners credit faster to QF? AA uses SABRE for example, which is a different legacy system to amadeus, but given they all use the same central clearing house system that has been in use for decades, many of these intra airline links were long established (so, for example, interlining of bags, through check in etc is possible even across differing reservations platforms).. old and slow, but things like interchange of data has been very common so things like FF info is, in theory, easier to integrate, and also these systems are set up to allow for easier integration.

I think it's even part of oneworld joining requirements to have specific standards in place for such things.

None of that applies to JQ.

It's not surprising that these things are far less seamless and let's face it QF has little real incentive to make it go any better reallly.

I agree this should have been solved yonks ago and it should be very quick but it obviously isn't. We already know how well QF manage such things from endless examples of poor IT integration and management.

not an excuse or defending anyone but knowing where JQ came from technology wise I think I have some understanding as to why there have been various issues.

imho

But the JQ credit issue is relatively new, I can’t remember when it started but definitely in the last 2-3 years.

Prior to this, JQ would credit relatively quickly, maybe not as quick as Qantas but within a few days, a week tops.

 

[serfty]

I agree this should have been solved yonks ago and it should be very quick but it obviously isn't

But the JQ credit issue is relatively new, I can’t remember when it started but definitely in the last 2-3 years.

Prior to this, JQ would credit relatively quickly, maybe not as quick as Qantas but within a few days, a week tops.

Exactly; this was not the case really before this year. Points for eligible Jetstar travel would generally post within a week without any additional effort on the part of the Traveler.

Late last year it changed and the points/SC are or taking far longer to do so, if they post at all - hence this current thread, and this one:

Slow posting of QFF points and SCs after a JQ flight

 

[dajop]

Exactly; this was not the case really before this year. Points for eligible Jetstar travel would generally post within a week without any additional effort on the part of the Traveler.

Or even a few days. Yes I third your post and justinbrett's post that these delays (or lack of crediting altogether) are a relatively recent development.

 

[mannej]

But the JQ credit issue is relatively new, I can’t remember when it started but definitely in the last 2-3 years.

Prior to this, JQ would credit relatively quickly, maybe not as quick as Qantas but within a few days, a week tops.

Exactly; this was not the case really before this year. Points for eligible Jetstar travel would generally post within a week without any additional effort on the part of the Traveler.

Late last year it changed and the points/SC are or taking far longer to do so, if they post at all - hence this current thread, and this one:

Slow posting of QFF points and SCs after a JQ flight

I can recall around 2011/12 that JQ flights were inconsistent. I can recall the inbound flight posting fairly promptly, but outbound taking 6-8 weeks. It was fixed, but it seems that the issue is back again.

 

[fifo]

I'm having the same problem as others in this thread re QR flights crediting to QFF. Get the invalid - already credited to another airline program message. Have emailed boarding pass and tickets, with no response from QFF as yet. Seems pretty garbage of them tbh.

 

[jase05]

One of the great mysteries of the universe is how quickly or slowly SC’s and points are credited. In August we did ABZ-LHR-CDG on BA and everything was credited by time we disembarked at CDG and then we have had domestic ADL-MEL flights with QF that has taken 2-3 days to post.

 

[RichardMEL]

thanks folks for the corrections to me on the JQ situation. I'm not a JQ flyer so I suppose I should ave kept my trap shut on it. Sorry about that.

Anyway my recent QF flying has posted either prior to door close or by the time I've landed (domestic) so no real problems for me.