Singapore Air backing out of refunds?

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I had a J trip scheduled to start March 31, cancelled by SQ, I have requested a refund, and received this last Friday (24/4):
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No sign of any funds appearing so far though...
 
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lovetravellingoz said:
If they have agreed to a refund, then Amex will not pay out on a chargeback.
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Not quite true.. you can say they are playing with time and ask amex to process chargeback and they will do it.. I have being there before, Amex will look after you..
 
siri said:
Not quite true.. you can say they are playing with time and ask amex to process chargeback and they will do it.. I have being there before, Amex will look after you..
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Agree. Amex were happy to do the same for me as long as a reasonable time from cancellation had passed. In my case 45 days.
 
Pushka said:
Agree. Amex were happy to do the same for me as long as a reasonable time from cancellation had passed. In my case 45 days.
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Yeah I've done the same with Citi. Disputed a refund due to the delay - otherwise I'd have needed to pay the card off and it would end up in credit (churner card)
 
N860CR said:
Yeah I've done the same with Citi. Disputed a refund due to the delay - otherwise I'd have needed to pay the card off and it would end up in credit (churner card)
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Im in credit. Just waiting until next week to do a funds transfer.
 
Pushka said:
Agree. Amex were happy to do the same for me as long as a reasonable time from cancellation had passed. In my case 45 days.
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Agree. My partner was due to fly Perth to Barcelona Via Singapore 14 April, business. He contacted Singapore to get a cash refund (minus cancellation fees) which was permitted. They told him it was going to take months. After reading posts on AFF for Singapore and Virgin I told him about CC charge backs. (we've never done it before)So 2 weeks ago he went to Amex. He had to supply them with paperwork the y requested and today he has got the $7000 back ( no cancel fee deducted) in his Amex account.

Obviously trying to hang on to the cash. We don't want to be unsecured creditors if the worst should happen.

(PS got a cellar full of wine before Virgin Velocity shut down, last arrived today)
 
siri said:
🤣🤣
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I don't understand the 'laughing', but I'm happy with my success in getting my cash back, without going through the card issuer. As I've posted on other threads, I HAVE had adverse consequences from an overseas airline after a charge-back (instigated in error by the card issuer).
 
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RooFlyer said:
I don't understand the 'laughing', but I'm happy with my success in getting my cash back, without going through the card issuer. As I've posted on other threads, I HAVE had adverse consequences from an overseas airline after a charge-back (instigated in error by the card issuer).
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People globally in dire straits and major companies playing with peoples money is not acceptable or giving bad advise due to their own ignorance.
CC is your first line of defence and they come with contractual and legal obligations.. If you have a positive response to those people then its welcome.
 
siri said:
People globally in dire straits and major companies playing with peoples money is not acceptable or giving bad advise due to their own ignorance.
CC is your first line of defence and they come with contractual and legal obligations.. If you have a positive response to those people then its welcome.
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Well, I would have thought a simple request to the merchant was the first line of defence, unless you take an adversarial position first in all transactions. I'm not a friend of airline or hotel administrations and their charging/refund policies at any time, but in these times, when there would be millions of charge reversals to be processed, and which aren't stopping as the cancellations keep rolling on, then I cut them a bit of slack, at least until their advised 'processing time' expires (sorry, I haven't read the whole thread to see if you are arguing from having had a particular bad experience). If I thought there might be an insolvency looming, I would do a charge-back, and I went that route for an overseas tour I had paid for, when the merchant bungled (I learned later) the first 2 attempts at a refund. However, the card issuer required me to first show that I had tried through the merchant channels before they would raise a case - and that's been my experience when I've done it other times (not AMEX). The tour refund came through normally though. As did a refund from Qatar Airways - 5 weeks, when their advised time was 8 weeks.

Doing a charge back DOES run the risk of an adverse 'reaction' from the merchant and people need to take that into account, in general. AMEX is probably excluded from that group though and I wouldn't think SQ would go hostile, but I think its bad advice to just say 'charge back' as a first action.
 
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It’s coming up 8 weeks since my flight was cancelled and I requested a refund. I now should be midway through my trip. I’m hesitant to chargeback as I don’t want to somehow be blacklisted from the airline.
 
Emails received on two award bookings today stated that :


Dear Sir/Madam,
Attached in this email is the Refund Notice for your ticket / voucher / EMD.
You will receive the refund within 4 to 6 weeks, to allow time for the banks to carry out the necessary processes for payment.


The notice has the flight details and states the amount refunded: ie 166.03 AUD

Points for bot Awards were back in my account today.


Departures were to be on 2 April and 9th April 2020.


Note when I cancelled I received an email confirming that my booking was cancelled and that frees would be funded.



However my wife's booking made at the same time and on the same date as my 2nd April Booking has yet to receive the payment email and points back.
 
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I got the same email but I think I got my refunded points and credit card charge within 1 week of receiving the above email (I was departing mid-April, but sent in cancellation request about 10 April from memory)
 
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It’s good to see they’re up to Mid April at least.
Weird thing was when my flights were first cancelled they immediately refunded my seat selection fees.
 
Bell21 said:
I got the same email but I think I got my refunded points and credit card charge within 1 week of receiving the above email (I was departing mid-April, but sent in cancellation request about 10 April from memory)
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Thank you.

When I issue refunds (This is by myself versing the payment received in Stripe which then refunds to the credit card used) from my business to customers I normally advise them that they should receive their refund within a month. They normally get it within days.

I advise the month as I have no control on how quick both Stripe and the bank involved process their payments.
 
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