Singapore Jewel 24 Hour Check-In (Visa Validation?)

[Komeo]

I understand Singapore has a 24 hour check-in service for selected airlines, and that's done through automated kiosks. But just wonder also if there's a human-manned counter available for problems?

Had a previous issue with destination visa validation, which was resolved by the counter staff calling up the country's immigration desk. Does the automated kiosk perform the same visa checks or is able to handle similar exceptions?

Just don't want to arrive hours early and be stuck waiting for a counter to open up before the problem can be resolved, thanks.

 

[Scr77]

The kiosks do some checks and can ask questions but I had problems knowing how to answer. For example, I have middle name on passport but not in my krisflyer Profile and therefore not on my booking. The kiosk wanted to know if I wanted to proceed and I didn’t know if this would case a problem. So I went to a terminal to check in and they didn’t even mention it.

I guess you could try but be prepared to go to a terminal. If your flight is with Singapore airlines, early checkin shouldnot be a problem.

 

[AIRwin]

I understand Singapore has a 24 hour check-in service for selected airlines

It is not open 24 hours:

Seamless Early Check-In Process at Changi Airport

Experience seamless early check-in at Changi Airport. Streamline your travel with convenient luggage drop-off and start your journey stress-free and in comfort.

www.changiairport.com

 

[Franky]

I understand Singapore has a 24 hour check-in service for selected airlines, and that's done through automated kiosks. But just wonder also if there's a human-manned counter available for problems?

Had a previous issue with destination visa validation, which was resolved by the counter staff calling up the country's immigration desk. Does the automated kiosk perform the same visa checks or is able to handle similar exceptions?

Just don't want to arrive hours early and be stuck waiting for a counter to open up before the problem can be resolved, thanks.

There is, if you open the pic in post #3, there are a number of people to the right of the check-in machines available to assist.

 

[Linh]

Anyone knows Kiosk able to verify for the country destination? Or if I have visa, I must go to check in counter?

 

[serfty]

Anyone knows Kiosk able to verify for the country destination? Or if I have visa, I must go to check in counter?

Welcome to AFF @Linh .

Generally these Kiosks are only useful for basic check ins. I often cannot use them as I have various nested and/or one-way tickets. Say going from SIN-KUL as a single one way booking on a Australian Passport, there is no Visa required, but I need to provide proof of travel booked to depart Malaysia and the kiosks are unable to process that.

 

[Linh]

Thank you Serfty
I am going to Aus from Singapore and thought I am able to check in online or kiosk to save time and go head to immi because I do not have luggage but it seem this way not work and must go to check in counter to verify visa and passport

 

[Brucetiki]

I tried to use the early check in at Jewel for a QF flight, but the machines were playing up and there was no one to offer support. It was also well before there was QF presence at T1 as well, so we ended up paying for the luggage storage that Jewel offer separately.

 

[AIRwin]

I tried to use the early check in at Jewel for a QF flight, but the machines were playing up and there was no one to offer support.

Name on booking didn't exactly match passport?

 

[Brucetiki]

Name on booking didn't exactly match passport?

It wasn't that - as neither my partner nor myself could use the early check in