SLOW posting of points

[wallacej]

Can't help but notice my last few flights with DJ have taken a lot longer than normal to post to my account....

Previously points were shown the next day. It seem the earliest they are posting is 4 days... and even more recently my return flight has posted the day before my departing flight some 7 days later.

This creates a small problem for me in tracking what points I am owed. Typically I leave by BP on my desk until it posts, and then throw it out.

Has anyone else noticed this slow posting recently..

 

[Olympic471]

I have noticed the slow posting as well. I took a flight on Monday 14th April and the points wern't posted until the folwing Tuesday (April 22). Yet a flight taken on Saturday April 12th, the points for that were posted the next day.

Olympic 471

 

[Arthur Hodgson]

Perhaps something to do with the call centre (and data processing) now being in the Philippines?

 

[oz_mark]

Perhaps something to do with the call centre (and data processing) now being in the Philippines?

I certainly doubt it.

 

[KiwiSurfer]

Yes, it's been rather slow lately -- and often they don't post in the same order too!

Flew 16 April -- Posted 22 April -- 6 days to post
Flew 19 April -- Posted 21 April -- 2 days to post

The second one was actually a QF flight cancelled and transferred onto Pacific Blue -- so I'm suprised it posted so quickly as I had to make a manual claim for it. The first was booked as DJ originally and with my Velocity number in the booking as well....

I suspect it's not automatic like it is on NZ and QF.

- James

 

[pauly7]

Yes, it's been rather slow lately -- and often they don't post in the same order too!

Flew 16 April -- Posted 22 April -- 6 days to post
Flew 19 April -- Posted 21 April -- 2 days to post

The second one was actually a QF flight cancelled and transferred onto Pacific Blue -- so I'm suprised it posted so quickly as I had to make a manual claim for it. The first was booked as DJ originally and with my Velocity number in the booking as well....

I suspect it's not automatic like it is on NZ and QF.

- James

I don't think it is completely manual, but in the past when I have chased Velocity points, Velocity staff have vented to me, saying their system is 'more manual' than QF and they get 'alot' of complaints from people who think their points should post within hours (used to QF's system).

Having said that haven't flown DJ for a month so can't comment on the current delays.

 

[stuartfaz]

Can't help but notice my last few flights with DJ have taken a lot longer than normal to post to my account....

Previously points were shown the next day. It seem the earliest they are posting is 4 days... and even more recently my return flight has posted the day before my departing flight some 7 days later.

This creates a small problem for me in tracking what points I am owed. Typically I leave by BP on my desk until it posts, and then throw it out.

Has anyone else noticed this slow posting recently..

I've had a bit each way.

Some Velocity activities recently, like flights and that VMobile promo, have taken as long as a week and a half to 2 weeks to post, but strangely enough a CBR flight I took a few weeks back was there in a matter of hours.

The only significant delay I've had with Velocity was back when they started, where a MCY-MEL flight took nearly a month to post.

 

[wallacej]

And to add to the collection here are two more, again with my return flight posting after my original flight.

Posted date Date of flight

29 Apr 2008 22 Apr 2008 Melbourne-Adelaide DJ539

28 Apr 2008 24 Apr 2008 Adelaide-Melbourne DJ550

 

[thegurio]

I too have had the same issues, to the point where i was sick of the online claim and was going to ring them until i realised that my later flight posted before my earlier one.

This is really frustrating as i think it should be selectable as to which order you want to display your point balance.

Oh and it would be great to have point upgrades for PE.... (do you think if i say it enough it will happen?)

 

[jad01]

Likewise I find the crediting of points a constant chase.
Recently I have experienced delays with Virgin Blue flights being credited.
At present I have 3 flights that are 14-21 days passed and still showing as 'pending' when I do an online points claim.

My experience has been worse with partner points.
With the exception of Europcar which seems to be right on the ball with my points being credited within days......the rest suck.

Every hotel stay I ahve had to chase over and over and I am still being told to wait for points from a Skywest flight last December.

They really need to overhaul their system because it's not very efficient.

JASON

 

[wallacej]

The velocity system used to be very quick and efficient.. it was a race to see if my points were credited to my account before I got home from my flight.

These days they are lucky to have posted before my next flight. Last flight was taken on Monday night, and has still not posted.

CrazyDave - can you shed any light on what may have changed to have caused this unsual event of slow posting?

 

[crazydave98]

The velocity system used to be very quick and efficient.. it was a race to see if my points were credited to my account before I got home from my flight.

These days they are lucky to have posted before my next flight. Last flight was taken on Monday night, and has still not posted.

CrazyDave - can you shed any light on what may have changed to have caused this unsual event of slow posting?

Having this looked at now.

cheers

CrazyDave98

 

[wallacej]

Having this looked at now.

cheers

CrazyDave98

If you need sample data to look at I am pleased to provide you with my details... PM me if you would like.... and while I have your attention:
1 - Any thoughts on having priority baggage for gold and above
2 - Any thoughts on having a level higher than Gold?

 

[thegurio]

If you need sample data to look at I am pleased to provide you with my details... PM me if you would like.... and while I have your attention:
1 - Any thoughts on having priority baggage for gold and above
2 - Any thoughts on having a level higher than Gold?

And what about being able to upgrade to PE with points

 

[wallacej]

It appears things have improved with the posting of points. My last two flights both credited within 24 hours. In fact the last flight was done in about 14 hours

 

[wallacej]

And here we go again...
Process Date Activity Date
22 Aug 2008

04 Aug 2008


22 Aug 2008
14 Aug 2008


And a couple of flights from the 20th are yet to post... was going well.. I guess I don't quite understand what the hold up would be. Of course my Vel. number is entered at the point of booking, so can't understand why it would be so slow. In fact I had forgotten about the one on the 4th! Back to keeping all my boarding passes until I see it has logged.

​

 

[pauly7]

And what about being able to upgrade to PE with points

Maybe a bit of love from Star Alliance on the side?!