Slow posting of Status Credits from Partners

[waz22]

Update - recieved SC’s as of 08/06/22

 

[norby]

I've been waiting for 3 AS flights that I took in March that haven't come through yet. My AA flights (same trip) credited within 24 hours.

 

[TeaKozy]

I raised a case for my AS flight (MEL-SYD-LAX-AUS-DFW-SYD-MEL) with the only segment not posting (LAX-AUS) being AS. After some prodding and being told to submit boarding passes, I politely explained that had I not flown that leg, that the remaining segments would have been cancelled. Manually credited a few hours later.

A good reminder to keep photos of boarding passes when flying partner airlines, especially AS.

 

[747800intercon]

I flew AKL-ADL recently on Qatar (QR)...does anyone know how long it takes for points/SC to post on QF FF? Should I do a points claim if it's longer than 7 days?

 

[sudoer]

Should I do a points claim if it's longer than 7 days?

Allow 14 days for partner airlines.

https://www.qantas.com/au/en/frequent-flyer/earn-points/claim-missing-points.html

 

[Beano]

I travelled WLG-MEL( on Qantas metal)-DXB-MAD (EK Metal), then GLA-DXB-MEL (EK metal)-WLG (Qantas Metal). All flights booked on Qantas website with a QF code. Points and SCs for first leg were processed within a couple of days as was the MEL-WLG flight. I had to wait 4 weeks for the return EK leg to be credited points and SCs and only after making a claim on the web site and sending the invoice and BPs when nothing happened after 14 days of the claim.

I am WP but my partner is NB and still waiting after 5 weeks, even after claiming on the Qantas website. Next step is to send the invoice and BPs. Wish me luck.

 

[LondonAussie]

Allow 14 days for partner airlines.

https://www.qantas.com/au/en/frequent-flyer/earn-points/claim-missing-points.html

I flew Iberia about 3 weeks ago and still have not received the points and status credits for the flight. Had my QFF in the booking and the flight even showed up on the Qantas app, so they had very successfully linked it to my account before I flew, then somehow forgot about it afterwards. I'm going to send in a missing points claim now before I forget.

 

[Beano]

I flew Iberia about 3 weeks ago and still have not received the points and status credits for the flight. Had my QFF in the booking and the flight even showed up on the Qantas app, so they had very successfully linked it to my account before I flew, then somehow forgot about it afterwards. I'm going to send in a missing points claim now before I forget.

I flew Iberia booking on their website and adding my QFF. Points and SC's came in a few days.

 

[LondonAussie]

I flew Iberia booking on their website and adding my QFF. Points and SC's came in a few days.

Mine was booked via BA but flight operated by IB, so maybe that's part of the reason.

 

[Beano]

Mine was booked via BA but flight operated by IB, so maybe that's part of the reason.

My EK flights points and SCs eventually came through but I had to submit BPs and invoice to Qantas. After that is was a matter of a few days. I think Qantas says to apply after 14 days.

 

[LondonAussie]

I flew Emirates on QF codeshares almost 3 weeks ago, ticketed by Qantas. The flights appeared in my QFF account and I even was able to select seats on EK metal using Qantas MMB. A few days after the flight I got a survey email from Qantas asking how I'd rate flying with Emirates, and if I thought it was better or worse than flying Qantas!

However the points and status credits never appeared. After 14 days I submitted missing points claims. The website said they would be processed within 24 hours. That was several days ago, and still nothing. Maybe they're all still on holidays.

 

[Beano]

Sounds like my experience. I sent the boarding passes and invoice. After that it was quick. Perhaps it is the holidays.

 

[Jean Prouvaire]

A few days after the flight I got a survey email from Qantas asking how I'd rate flying with Emirates, and if I thought it was better or worse than flying Qantas!

However the points and status credits never appeared.

Tsk tsk. You shouldn't have answered "better".

 

[Pushka]

I flew Emirates on QF codeshares almost 3 weeks ago, ticketed by Qantas. The flights appeared in my QFF account and I even was able to select seats on EK metal using Qantas MMB. A few days after the flight I got a survey email from Qantas asking how I'd rate flying with Emirates, and if I thought it was better or worse than flying Qantas!

However the points and status credits never appeared. After 14 days I submitted missing points claims. The website said they would be processed within 24 hours. That was several days ago, and still nothing. Maybe they're all still on holidays.

One set of ours, the flight over to UK posted within a few days. The return flights? Just put in a claim. I'll call Monday if nothing.

 

[Beano]

Same again for

One set of ours, the flight over to UK posted within a few days. The return flights? Just put in a claim. I'll call Monday if nothing.

Me. Outward started QF, then EK. Posted within 48 houres. Return started EK, then QF. Took over month to get the EK credited, after submutting a claim. Is this a pattern?

 

[Pushka]

Same again for

Me. Outward started QF, then EK. Posted within 48 houres. Return started EK, then QF. Took over month to get the EK credited, after submutting a claim. Is this a pattern?

I think maybe it's a holiday thing as we left in first week of December but most recent was 28 Dec during holiday time.

 

[Pushka]

And my EK flights of 28 Dec just posted but dated the 4th, today. Will still have DXB to Sin to chase up. Too early right now.