If the travelling public even dare to argue on a plane, while its on the ground, with the "most authoritative" ie, the AFP at the airport, what hope does the person who wins that positions at QF's SYD airport base would have.
Would be scary too, as you, or the employee, "the mug", can't self defend if anything were to happen.
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For Ade, yes, I know how it feels.
I am a cleaner, have been for 20 odd years, and in the past, when QF still had in house cleaners, I always dreamed of being of those in that little QF van, with a group of 8 others, all going to clean the plane in the 25mins available, then reality hit.
Or being a ground crew CSA with QF, non managerial.
Of course, now that all non core activities at QF are outsourced, heh, I can dream.
We think we can change QF from this job, as in the ad, but as Jb747. said, the responsibilities will be on you, but you won't have the power to change procedures, no matter how well you feel it can be changed, even if for the better.
Ie, ((bringing all QF & QFF call centers back to Aust, and calling them call centres again)), will never happen.
Dream on.
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Now, if we were the QF CEO designate, thats totally a different kettle of fish.