Southwest Airlines changes

[Scarlett]

Seems like some pretty major changes at WN over in the States. The change from open to allocated seating has me shrugging my shoulders why it was even a thing anyway. I guess they’ll start charging for seating now.

The biggie though is that their key discriminator, two free bags, is being removed.

Seems a bizarre move as they become just another LCC. But I guess the bean counters have worked out that they’ll make x% extra revenue.

https://edition.cnn.com/2025/03/11/business/southwest-airlines-checked-baggage/index.html?iid=cnn_buildContentRecirc_end_recirc

 

[Blackadder]

This is what happens when private equity companies get involved.

 

[eastwest101]

Seems like some pretty major changes at WN over in the States. The change from open to allocated seating has me shrugging my shoulders why it was even a thing anyway. I guess they’ll start charging for seating now.

The biggie though is that their key discriminator, two free bags, is being removed.

Seems a bizarre move as they become just another LCC. But I guess the bean counters have worked out that they’ll make x% extra revenue.

https://edition.cnn.com/2025/03/11/business/southwest-airlines-checked-baggage/index.html?iid=cnn_buildContentRecirc_end_recirc

Its such a predictable path: Bean counters -> lowest common denominator -> no compelling consumer selling point -> failure of business

 

[trooper]

Presumably the new bag charges will mirror those of the legacys? Thats likely to be the end of WN for me. If I have to pay for bags with them I may as well get the FF points from UA or AA. Especially since WN's fares have NOT been all that great for some time. Are there enough people like me to impact WN's profitability? I suppose time will tell.

 

[Blackadder]

Another reason I don't understand this move by WN , they have no Business class as such so no reason for Business travelers to fly them , further impacted by no direct east/west routes.
They are very much a leisure flyer airline , and doing all they can to deter the leisure market from flying with them.

 

[Mattg]

The two free checked bags was their main selling point!

They do still have a solid network, including quite a lot of point-to-point routes that aren't served by other airlines (e.g. out of places like Kansas City). But other than that, unless they're way cheaper, I'm struggling to think of a reason why you would choose them going forward...

 

[dajop]

Analysts just didn’t like it. And haven’t for a long time. They were too far apart from the Big 3.

 

[kangarooflyer88]

I think as others have pointed out out any unique selling proposition to Southwest has now disappeared. Their main selling points was their open seating which allowed couples and groups to sit together (something assigned seating cannot do). It was also shown that this seating approach resulted in quicker boarding which translated into better on time performance. And then we get to the whole two free checked bags bit. That was a huge selling point for the airline and another reason why Southwest could largely have a great on time performance record. After all if you can check bags for free, why bother with carry on? Certainly speeds up boarding.

But now these changes eliminate those unique selling propositions and puts Southwest in a worse position than the U.S. big three of United, Delta, American. Say what you will about the big three but they have a route network, none of this point to point nonsense that can leave you stranded. They also have lounges, priority security and free checked bags provided you hold elite status. So now as a Qantas Gold travelling domestically in the U.S. I have the option of a Southwest fare which at best might be comparable to the fare on American, but the. I have to pay extra for everything. Meanwhile I can book a dirt cheap American fare and still get my free checked bags and lounge access. The choice is a real Trump (no brainer) if you ask me!