SQ Tips, Trips and Tales

[robtemt]

Maybe they didn't - but I think just kinda common decency to actually find that pax who gave up their selected seat and make a point of thanking them.

Maybe I come from a distant past period of history where courtesy and manners were instilled into us as children - whatever - as I said not an earth shattering experience and won't affect me doing same thing again in future but I just find it interesting.

Cruiser, you are right, you do come from a distant past of courtesy and manners (like most of us on here I imagine). Although unlikely, maybe they didn't know (the optimist in me), OR, maybe they felt entitled and that they didn't owe anyone anything (the pessimist in me). Maybe they are just total A#*H&@!S (the realist in me). I wish they had surgeons on many flights to help pull the heads out of many peoples rear ends.....

On a QF Flight back from LAX, we had a pax who was alone in a pair of seats asked to be moved to another seat so we could sit together. The crew didn't and wouldn't tell us who they moved, so he got no thank you from us. Strangely enough, we selected the seats together on booking (10 months out), they were still together when we checked in online 24 hours in advance, and still the same when we checked online just prior to leaving the hotel. Sometime between West Hollywood and LAX our seats from LAX to SYD were reallocated and a PAX inbound on the JFK to LAX QF flight was given both our seats...... The explanation by the QF "staff" at J Check-in.... "you didn't pay for seat selection so it was reassigned" (um, J Class, and Gold Status at the time, pay for seat allocation??? That was a different letter to QF altogether).

Anyway, I fell off the track there for a second, the point is, that was very kind of you, so I'll say thanks for them! I don't know if I'd give up my double bed, but you are on SQ F much more than I!

 

[JohnK]

Can you transfer them to ROP (Thai airways). Taxes would only be 3000 baht or so if originating in Thailand.

I think they can be transferred to Thai ROP but miles for redemptions are fairly high.

 

[MEL_Traveller]

Maybe they didn't - but I think just kinda common decency to actually find that pax who gave up their selected seat and make a point of thanking them.

Oh and it's not like there are 1000 pax in R - 8 pax in total - a couple in 2C/D - obviously they were not a solo pax who gave up 3C - so that leaves 4 other pax in R - crickey all of a sudden asking 4 people not really that onerous is it?

Maybe I come from a distant past period of history where courtesy and manners were instilled into us as children - whatever - as I said not an earth shattering experience and won't affect me doing same thing again in future but I just find it interesting.

there are two parts to this CE... the first is courtesy. Yes it is generally polite to say 'thank you'. But the second part is to 'give without expectation'. Many people forget the second part.

 

[yld200]

Have wait listed a flight from SIN TO HAN in J on December 26th. Been a few weeks now and still hasn't cleared.

Not sure how accurate this is, but I've done a dummy run with a revenue ticket to check seat selection and there are only 4 seat blocked out (2 are bassinets).

If the wait list hasn't cleared yet is it likely to clear at all? Not sure what the standard wait list clearance time is.

 

[get me outta here]

I was told by the FA in F that the next time she would be working in Y. I expressed disappointment for her, but she said she seemed quite fine with it.

 

[Cruiser Elite]

I was told by the FA in F that the next time she would be working in Y. I expressed disappointment for her, but she said she seemed quite fine with it.

F cabin will only ever have 3 crew - 1 X IFS and 2 senior cabin crew. The senior cabin crew also crew both J, Y+ and Y - they must have senior crew sprinkled through all cabins so they cannot stay in F continuously.

 

[Dr Bob]

I think it is quite possible the passengers would not know where the person who had so kindly moved for them was sitting. I have been thanked once before when I did not actually do anything.

I doubt it. On our very first suites fit from Sing to London we had booked 3C/D & 3C was faulty & couldn't be made up to a bed. The FA told us that the gentleman in 2C (2D empty) had kindly offered to swap so we could have the double bed experience. We were very grateful & told him so. I think he was chuffed particularly when the FA gave him extra caviar & told him it was from us (my wife's share).

 

[N860CR]

I note that SYD-SIN has a "seafood" thermidor on the menu rather than lobster. Any experience with this?

 

[Cruiser Elite]

Also had another chat with SKL lounge mgmt this morn - there is definitely no firm commencement dae set for lounge upgrade in 2017. I tried to get some info as to reasons for delay and best I can conclude is that SQ are indeed re-thinking the makeover in light of lounge quality and features of some of their competitors new offerings.

Space is definitely under consideration - Manager I spoke to simply volunteered again that SQ are negotiating with Changi Airport Group about lounge size. SQ are currently undertaking close monitoring of all lounge guest mvmts into/out of both F and TPR to assess balance rqts.

 

[Cruiser Elite]

I doubt it. On our very first suites fit from Sing to London we had booked 3C/D & 3C was faulty & couldn't be made up to a bed. The FA told us that the gentleman in 2C (2D empty) had kindly offered to swap so we could have the double bed experience. We were very grateful & told him so. I think he was chuffed particularly when the FA gave him extra caviar & told him it was from us (my wife's share).

I knew someone normal would pop their head up sooner or later.

Again for those with less experience this is not an irregular occurrence in either R of F - Aug 20 when I was flying PVG-SIN-MEL I had 2C booked on 777 SIN-MEL with 2D vacant. Lounge angel came and sought me out in TPR to ask would I mind shifting to 2A so as to allow a mummy and her young child to sit together in 2C/D. Of course - without question - and again the conversation that took place is word for word SQ's standard preselected seat movement request - all parties are made aware of exact situation. Mother was totally appreciative - no biggie it was 227 so I was going to sleep the whole way anyway

 

[MEL_Traveller]

I doubt it. On our very first suites fit from Sing to London we had booked 3C/D & 3C was faulty & couldn't be made up to a bed. The FA told us that the gentleman in 2C (2D empty) had kindly offered to swap so we could have the double bed experience.

You describe a swap that has occurred on board the aircraft in real time. This swap took place before that. I guess in other circumstances it is possible that you don't know which passenger moved, or to where. For crew to advise of that movement may be considered unprofessional as the receiving passenger may now feel they are under an obligation to say 'thank you'. (If I move for someone the last thing I want is them coming to say thank you. and I would not appreciate the crew identifying me.)

 

[Cruiser Elite]

You describe a swap that has occurred on board the aircraft in real time. This swap took place before that. I guess in other circumstances it is possible that you don't know which passenger moved, or to where. For crew to advise of that movement may be considered unprofessional as the receiving passenger may now feel they are under an obligation to say 'thank you'. (If I move for someone the last thing I want is them coming to say thank you. and I would not appreciate the crew identifying me.)

Your lack of knowledge of SQ protocols here MEL clearly indicates you have not been involved in a request to move from a preselected seat in SQ R or F.

And pretty simple for you is it not - if and when you are ever requested to move from your preselected seat totally your perogative to request staff not to advise pax who takes your seat - if you remember to do so - that way you can 'give without expectation'.

 

[Dr Bob]

You describe a swap that has occurred on board the aircraft in real time. This swap took place before that. I guess in other circumstances it is possible that you don't know which passenger moved, or to where. For crew to advise of that movement may be considered unprofessional as the receiving passenger may now feel they are under an obligation to say 'thank you'. (If I move for someone the last thing I want is them coming to say thank you. and I would not appreciate the crew identifying me.)

Yes it was. We were advised of the fault at the gate & the swap was done pre push back as soon as the gentleman in 2C boarded (the request may have been made at the gate or as he walked in) & he was happy to do so.

 

[Abdul_A350]

I knew someone normal would pop their head up sooner or later.

Again for those with less experience (...)

No need to be so offensive, in my opinion. I perhaps do not have as much experience with award flights as you, but I am quite sure I have more flying experience in SQ F.

We were doing more than providing an alternative hypothesis.

 

[Cruiser Elite]

No need to be so offensive, in my opinion. I perhaps do not have as much experience with award flights as you, but I am quite sure I have more flying experience in SQ F.

We were doing more than providing an alternative hypothesis.

Was certainly meant as a joke and not to be offensive - I apologise - I was remiss in not adding a couple of - original post amended.

 

[alexy23]

Still no bottom line on these multi class bookings.

I rang up the other day to confirm a reservation for DPS-SIN-SYD as there was F availability and I didn't have the points so I didn't want to miss out. Upon asking the CSA for the total balance of points I will need she stated 127,500 for 2 PAX with 15% discount.

Now I rang up today as points landed and the friendly CSA is saying that I need 157,250 (15% discount included). Then I went online and logged into KF and realised I can "confirm flights". The tally is showing up as 150,000 (clearly the discount was not applied which is even more strange as she's seeing 157,250 and I'm seeing 150,000.

I sent her a screenshot and she was even more confused as to why it doesn't show a 15% discount online now.

I asked her to look at the PDF and we read through the T&C's, then I kindly asked her to escalate to her manager (for the second time) and she said she'd get back to me... It'd be so much easier if SQ just let me book it online...

EDIT: To add to even more confusion it turns out the 150,000 as I mentioned above does have a 15% discount applied (original fare 176,471) - see screenshot attached. Where the hell is 176,471 coming from now?

 

[tizey]

Still no bottom line on these multi class bookings.

I rang up the other day to confirm a reservation for DPS-SIN-SYD as there was F availability and I didn't have the points so I didn't want to miss out. Upon asking the CSA for the total balance of points I will need she stated 127,500 for 2 PAX with 15% discount.

Now I rang up today as points landed and the friendly CSA is saying that I need 157,250 (15% discount included). Then I went online and logged into KF and realised I can "confirm flights". The tally is showing up as 150,000 (clearly the discount was not applied which is even more strange as she's seeing 157,250 and I'm seeing 150,000.

I sent her a screenshot and she was even more confused as to why it doesn't show a 15% discount online now.

I asked her to look at the PDF and we read through the T&C's, then I kindly asked her to escalate to her manager (for the second time) and she said she'd get back to me... It'd be so much easier if SQ just let me book it online...

I'm in a similar boat - I called up on way to work this morning to get tickets issued for MEL-SIN-HAN DAD-SIN-MEL in F for 2 pax... still no luck.

I had a consultant mid last week confirm 255,000 KF Miles + Taxes, but couldnt ticket it then and there as had to arrange points to be transferred across. Received a follow up call from SQ on Saturday just gone, confirming that the 255,000 KF Miles is correct, it is marked on the booking so that when 255,000 KF Miles are in account, to call back and ticket it.

Called up today as the miles have finally come across - consultant confirmed 161,500 KF Miles per person which is incorrect. Then he went away and after a long hold confirmed it would be 127,500 as a 'true fare', but could not issue tickets due to a system error. He has to lodge another appeal and is expected to resolve it within 24hrs to be able to ticket it.

All I'm hoping is that fly F MEL-SIN-MEL on a 77W better be worth it over flying J, as it really is driving me insane at this point in time.

 

[alexy23]

All I'm hoping is that fly F MEL-SIN-MEL on a 77W better be worth it over flying J, as it really is driving me insane at this point in time.

When I looked at the phone and saw 36 mins - I had the same thought too. Except in my case J is fully booked which I why I went F in the end, so I have no choice. I'm sure after a few Krug "served by a Singaporean girl" all will be forgiven.

 

[prozac]

When I looked at the phone and saw 36 mins - I had the same thought too. Except in my case J is fully booked which I why I went F in the end, so I have no choice. I'm sure after a few Krug "served by a Singaporean girl" all will be forgiven.

I am certain now it will need to be "For a few Krug more".

 

[alexy23]

Received call at 4pm this arvo letting me know that my points of 127,500 are sufficient to cover the booking. Confirmed my ticket and paid the tax (or moreso fuel) man.

Looking forward to my first ever F flight with Miss Alex on SQ211 (777-300er) seats 2C/2D.


Not looking forward to my JQ Y flight to DPS and been treated like cattle once again.