SQ Tips, Trips and Tales

[daft009]

hmm, trying to do a search on the SIA site.. searched same route (starting in SIN), same date, same J class with 3x Adults gives me good results.
If I change to 2x A + 1x 2-11yo the search just crashes and throws me back to the homepage...

If I start in SYD then no results either way.

Call centre can fix these or better to book online as separate SYD-SIN-SYD with a large gap in the middle and then book SIN-YYZ-SIN in between?

 

[JessicaTam]

hmm, trying to do a search on the SIA site.. searched same route (starting in SIN), same date, same J class with 3x Adults gives me good results.
If I change to 2x A + 1x 2-11yo the search just crashes and throws me back to the homepage...

If I start in SYD then no results either way.

Call centre can fix these or better to book online as separate SYD-SIN-SYD with a large gap in the middle and then book SIN-YYZ-SIN in between?

Nothing lost by giving the call centre a call.

 

[SOPOOR]

No this is not correct - if you have a confirmed and ticketed J saver rdpt you can simply call KF and request they add W/L for F saver on same flt / flts to your existing J booking - you will simply need the additional pts in your KF acc reqd to reissue and complete upgrade from J to F if and when F W/L clears.

Shame you can't do it on line that way Similar outcome I guess but without needing to call.

thanks guys, both fantastic advice
only a site like this is going to tell people about the features, tips and tricks

 

[daft009]

Is a 2-11yo kids redemption less points than an adult?

 

[SOPOOR]

spent almost 20 mins on the phone to krisflyer asking them questions, instead of asking here, learnt heaps,

a quick one,

I gave them an example itinerary of MEL to CPH, first class,
they said that im eligible for one stop, however its compulsory SIN stop over so there goes the free stopover,
I for example asked them how many points it would cost if I added a stop over to say CDG,
and got told return its soemthing ridiculous like 760k points as they dont have a direct flight *which is fair enough)
can t do much about it

they did suggest to change to MEL to CDG with a stop over in SG, and then use their partner airline "Finnair" (if i recall) to travel business to CPH which would cost 27k points

is this a pratical solution? eg significant taxes/surcharges?
it might be easier if from CDG to CPH to travel a low cost carrier and pay cash

whats the general consensus for the best method

thanks everyone!

 

[MEL_Traveller]

spent almost 20 mins on the phone to krisflyer asking them questions, instead of asking here, learnt heaps,

a quick one,

I gave them an example itinerary of MEL to CPH, first class,
they said that im eligible for one stop, however its compulsory SIN stop over so there goes the free stopover,
I for example asked them how many points it would cost if I added a stop over to say CDG,
and got told return its soemthing ridiculous like 760k points as they dont have a direct flight *which is fair enough)
can t do much about it

they did suggest to change to MEL to CDG with a stop over in SG, and then use their partner airline "Finnair" (if i recall) to travel business to CPH which would cost 27k points

is this a pratical solution? eg significant taxes/surcharges?
it might be easier if from CDG to CPH to travel a low cost carrier and pay cash

whats the general consensus for the best method

thanks everyone!

I think the partner might be SAS, scandinavian airlines. I’m not sure i follow their pricing, but it should be the same whether you fly SQ all the way to CPH, or fly SQ to CDG and connect with SAS. the agent might be making the error of charging you separate tickets because one sector is in business class... but the award tables are clear... mixed class is permitted at the through fare.

The best method is to get whatever seas you can to secure your holiday. Waitlist the MEL-SIN-CPH sectors... that cost you nothing.

Then book the confirmed flights via CDG. I’d confirm the pricing by adding SAS. It should change. But maybe they are suggesting the taxes fees and charges make it better to split the booking.

 

[SOPOOR]

I think the partner might be SAS, scandinavian airlines. I’m not sure i follow their pricing, but it should be the same whether you fly SQ all the way to CPH, or fly SQ to CDG and connect with SAS. the agent might be making the error of charging you separate tickets because one sector is in business class... but the award tables are clear... mixed class is permitted at the through fare.

The best method is to get whatever seas you can to secure your holiday. Waitlist the MEL-SIN-CPH sectors... that cost you nothing.

Then book the confirmed flights via CDG. I’d confirm the pricing by adding SAS. It should change. But maybe they are suggesting the taxes fees and charges make it better to split the booking.

sorry, I was unclear again,
we both confirmed that MEL - CPH would be 296k in F, that was fine,
but I enquired about adding a stop, and just said how about we do MEL CDG CPH
to which they said the points required increased to 780K odd, because they dont have a direct flight from CDG to CPH,
I assume that meant the points required was now calculated as MEL to CDG, CDG back to SIN, SIN to CPH
(thats what the phone rep was implying, I think)

 

[MEL_Traveller]

sorry, I was unclear again,
we both confirmed that MEL - CPH would be 296k in F, that was fine,
but I enquired about adding a stop, and just said how about we do MEL CDG CPH
to which they said the points required increased to 780K odd, because they dont have a direct flight from CDG to CPH,
I assume that meant the points required was now calculated as MEL to CDG, CDG back to SIN, SIN to CPH
(thats what the phone rep was implying, I think)

The separate sector is not that much. I think they have quoted you a standard award instead of saver or something.

As you said, you could get the SAS sector for 27k points. That doesn’t push the total to 780k. Should be 296 plus 27. assuming they have saver awards.

 

[SOPOOR]

The separate sector is not that much. I think they have quoted you a standard award instead of saver or something.

As you said, you could get the SAS sector for 27k points. That doesn’t push the total to 780k. Should be 296 plus 27. assuming they have saver awards.

exactly my point, I got pretty frustrated when I had to explain to them that addiing a 2hr sector shouldnt double the points,

they kept on replying, sir first class does require more points than business
to
"there is extra miles required to go from CDG to CPH"

I even said to them, "please use some common sense, for 780k pts, I could go MEL to CDG, back to MEL, MEL to CPH, CPH back to MEL"
it just didnt compute in their mind!
apparently it went to 780k because there is no SQ flight that goes from CDG to CPH (by this time I really wasnt listening as I had been given about 7 difffernet excuses)
but I learnt heaps
so the recommended is to book to CDG, and book scandanvian air to get to CPH?

 

[MEL_Traveller]

exactly my point, I got pretty frustrated when I had to explain to them that addiing a 2hr sector shouldnt double the points,

they kept on replying, sir first class does require more points than business
to
"there is extra miles required to go from CDG to CPH"

I even said to them, "please use some common sense, for 780k pts, I could go MEL to CDG, back to MEL, MEL to CPH, CPH back to MEL"
it just didnt compute in their mind!
apparently it went to 780k because there is no SQ flight that goes from CDG to CPH (by this time I really wasnt listening as I had been given about 7 difffernet excuses)
but I learnt heaps
so the recommended is to book to CDG, and book scandanvian air to get to CPH?

It sounds like they didn’t have saver awards to CDG and were charging the higher price to guarantee seats.

Assuming you want to stop in Paris, you can take your choice... either buy the ticket on points (you decide if you want intra-europe business class, or are happy with economy), or you can buy a cash ticket. If looking for cash tickets, check return prices as well as one way. Sometimes the return can be a fraction of the one way.

 

[lovetravellingoz]

sorry, I was unclear again,
we both confirmed that MEL - CPH would be 296k in F, that was fine,
but I enquired about adding a stop, and just said how about we do MEL CDG CPH
to which they said the points required increased to 780K odd, because they dont have a direct flight from CDG to CPH,
I assume that meant the points required was now calculated as MEL to CDG, CDG back to SIN, SIN to CPH
(thats what the phone rep was implying, I think)

The points you were quoted may have resulted from what you asked for and availability on a particular date as well as it not be a direct SQ metal option.

ie Was this for a specific date? Or were just asking for cheapest possible hypothetical points cost?
Did you ask for only SAVER options or did you just ask about F redemption (In which case you will get quoted whatever is available)?

As you were asking about routes that do not have SQ metal the award would either become a *A one allowing direct connections (though note *A stopover pricing rules on one ways will cause higher point cost) or you would need to fly MEL to CDG, CDG back to SIN, SIN to CPH in you stick to SQ Metal which could easily be expensive and moreseo if some or all flights are not at SAVER.


If you want to minimise points cost look at routes that make the most of more direct connections and ones that do not cause single flight sector pricing. I will often just buy a local flight though BEWARE to not have short gaps between flights as being separate bookings you were any missed connection. Until the new award table it was good value as could often get *A with an extra flight for cheaper than the SQ flights without the extra flight.


PS: This weekend I flew *A CPH-FRA-MEL. (On old *A table). No stopover. Flights were J on Lufthansa (Though with F bagage allowance and meet and greet at FRA on landing from a *A concierge), Suite on SQ and F on SQ. Point cost was quite reasonable.

 

[Cruiser Elite]

Has anyone here got experience travelling with an infant in SQ business class, long haul to Europe? Aircraft types A380, 777-300ER. Main question: Is it better to be across the aisle from each other or in the 2 centre seats?

- Being across the aisle gives us both access to the same overhead bins and don't need to pass the infant over the divider. But will have to get up out of seat/bed to pass infant.
- Being next to each other in the centre means can easily swap the infant between us over the divider. But if either of us needs to get up and help or get something out of overhead will need to walk around the other side through the galley.

Interested to hear of other experience who have done this?

I cannot quote exp of travelling with infants but I can pass on SQs policy on this.

For J cabin as far as reasonably possible SQ will seat parents of infants side by side - in either D and F - or if their are 2 sets parents ravelling with infants they will accommodate them across aisle in A and D / F and K - if there are 3 sets parents requiring access to 3 bassinet seats then obviously it becoming interesting from their on. Add in possibility of either of the parents with more children then you can see how difficult this might be. Similar scenarios for other cabins.

As pax cannot select bassinet seats online they must call and book on phone - ATPIT pax will / should be told if they are not an infant accompanying parent and the bassinet seat is reqd on day of travel by an infant accompanying parent then they will be reqd to move seats - common sense here.

Ultimately final decision on bassinet seat allocation rests with IFM - but rarely do they need to intervene as ground crew invariably have seating arranged prior to boarding. SQ ground crew are extremely diplomatic in approaching pax with seating change requests - and lets face it the vast majority of travelling pax are indeed reasonable people and accommodating parents with infants is rarely a problem.

Golden Rule: If you have a query re seating on SQ call the KF call ctr - if not happy with response ask for Team Leader - if still not happy with response their is a chance your request is unreasonable.

 

[carls888]

Is a 2-11yo kids redemption less points than an adult?

We have travelled with our children on SQ points many times. (mainly J cabin) The points cost the same as an adult fare but the cash payment of taxes are less, charged at the child rate.

I have also booked DD on a seperate booking (same flight as me) as we had to waitlist her once and then use a standard points bookng, rather than a saver, another time. I linked the bookings so they knew we were together. They did have her listed as an unaccompanied minor online once which I tried to change but the call centre didn't understand, but it was all ok once we checked in.

DD turns 12 next year so we will be slugged full $$. Joy.

 

[carls888]

Quick Q for you guys:

We want to do some stopovers next year in Asia, but I want to book the outgoing flight first, then the return once it's released as I have to book 4 seats in J.

If we were to fly Australia- Singapore- Penang (but stop over in Singapore and stop in Penang) and then return Penang-Bangkok (stop)-SIN (transit)-Australia.

Can I add that many stops online in one booking as a return booked later and only be charged $200 for the extra stops?

Thanks

 

[kevinkhchan]

Looking for any advice for a change in schedule for our flight next February from LAX to SIN.

It appears that SQ11 departure from LAX has been bumped from 09:00 to 15:15 (probably due to the introduction of the new A350 direct ). This affects our ability to catch our connecting flight SQ231 as we will now arrive approximately 3 hours after that flight departs. This is all on Saver F/R.

About to call Singapore Airlines to see what options we have available to us. Appreciate any advice or hearing from anyone who has gone through this. Cheers.

 

[MEL_Traveller]

Looking for any advice for a change in schedule for our flight next February from LAX to SIN.

It appears that SQ11 departure from LAX has been bumped from 09:00 to 15:15 (probably due to the introduction of the new A350 direct ). This affects our ability to catch our connecting flight SQ231 as we will now arrive approximately 3 hours after that flight departs. This is all on Saver F/R.

About to call Singapore Airlines to see what options we have available to us. Appreciate any advice or hearing from anyone who has gone through this. Cheers.

choose an alternative connecting flight and ask to be reaccommodated.

 

[daft009]

We have travelled with our children on SQ points many times. (mainly J cabin) The points cost the same as an adult fare but the cash payment of taxes are less, charged at the child rate.

I have also booked DD on a seperate booking (same flight as me) as we had to waitlist her once and then use a standard points bookng, rather than a saver, another time. I linked the bookings so they knew we were together. They did have her listed as an unaccompanied minor online once which I tried to change but the call centre didn't understand, but it was all ok once we checked in.

DD turns 12 next year so we will be slugged full $$. Joy.

thanks, thats great. any saving is worthwhile, specially if $$.

Ok I was thinking of adding our son to my wife's KF redemption nominee as I'm maxed out and wanted to avoid paying fees to change my nominees.
She can book only our son for a redemption & i'll book myself and the wife.
and then sort it out at check-in
it'll be via another *A airline so hope it can still be sorted out at check-in

 

[lovetravellingoz]

Looking for any advice for a change in schedule for our flight next February from LAX to SIN.

It appears that SQ11 departure from LAX has been bumped from 09:00 to 15:15 (probably due to the introduction of the new A350 direct ). This affects our ability to catch our connecting flight SQ231 as we will now arrive approximately 3 hours after that flight departs. This is all on Saver F/R.

About to call Singapore Airlines to see what options we have available to us. Appreciate any advice or hearing from anyone who has gone through this. Cheers.

I assume both flights are on the one booking?

I have had similar over the years with both SQ and *A booked through SQ. If the one booking they will change the second flight too (normally I get a call/email on this to confirm etc. Normally the first flight just changes but the second one often needs some communication with them to be confirmed) but you may have some leeway in which later flight you take. I have sometimes had them rebook the second flight differently than what they first offered.


If not the one booking I would still expect that they would look after you.

 

[SOPOOR]

The points you were quoted may have resulted from what you asked for and availability on a particular date as well as it not be a direct SQ metal option.

ie Was this for a specific date? Or were just asking for cheapest possible hypothetical points cost?
Did you ask for only SAVER options or did you just ask about F redemption (In which case you will get quoted whatever is available)?

As you were asking about routes that do not have SQ metal the award would either become a *A one allowing direct connections (though note *A stopover pricing rules on one ways will cause higher point cost) or you would need to fly MEL to CDG, CDG back to SIN, SIN to CPH in you stick to SQ Metal which could easily be expensive and moreseo if some or all flights are not at SAVER.


If you want to minimise points cost look at routes that make the most of more direct connections and ones that do not cause single flight sector pricing. I will often just buy a local flight though BEWARE to not have short gaps between flights as being separate bookings you were any missed connection. Until the new award table it was good value as could often get *A with an extra flight for cheaper than the SQ flights without the extra flight.


PS: This weekend I flew *A CPH-FRA-MEL. (On old *A table). No stopover. Flights were J on Lufthansa (Though with F bagage allowance and meet and greet at FRA on landing from a *A concierge), Suite on SQ and F on SQ. Point cost was quite reasonable.

awesome!!!!

yes I did ask for a specific date, but exactly as you said, as there is no direct Singapore air flights, thats why the points requierd doubled is my guess,

so you flew CPH FRA MEL which is pretty much the flights I was looking at in reverse, for my relatives,
how many points did that require? I know SQ flights have low taxes/surchagres compared to other airlines, but how is with Lufthansa etc?

so many steps requierd to book a damn flight

 

[travelislife]

awesome!!!!

yes I did ask for a specific date, but exactly as you said, as there is no direct Singapore air flights, thats why the points requierd doubled is my guess,

so you flew CPH FRA MEL which is pretty much the flights I was looking at in reverse, for my relatives,
how many points did that require? I know SQ flights have low taxes/surchagres compared to other airlines, but how is with Lufthansa etc?

so many steps requierd to book a damn flight

I think you have confused yourself massively. It is very simple to check the amount of points required. SQ flights only - check the SQ table. Any leg *A flights (even if you have SQ flights in the booking) - check the *A SQ table. For arguments sake always look at saver availability for what everyone would call the normal cost.

It won’t double by using a *A award.