lakeman
Member
- Joined
- Oct 5, 2006
- Posts
- 211
Are you self employed ?I was conditionally approved but am having a lot of trouble getting them to accept my proof of income documents. I literally sent PDF bank statements from the last 3 months and they responded back saying they didn't show my income! The Call center is hopeless and have offered no advice. I have even been into a branch and they could see no reason why the documents have been rejected. Very frustrating.
I try to keep things as simple as possible , avoid investment income,
I rang during business hrs and the first CSO was good but had to try and get supervisor who was unavailable.
2nd call was wasted as server was down
Third CSO wasnt very knowledgable but caught on that I paid my credit cards in full and after a few times on hold gave instant approval.
I found it better to explain via phone for my last few card applications and I think this experienfe was acceptable.
BTW have never been approved for any macquarie bank CCs