Stays showing up as cancelled.

[jackthomas]

Hi all,

Just logged into my IHG account and noticed my booking for this weekend at IC Double Bay has been cancelled. Called the hotel and they've said the reservation is still active, but understandably a little concerned.

Anyone else had this?

 

[serfty]

I just checked my account and the reservation I have in late May for CP Newcastle is showing as normal.

 

[samh004]

Only reservations I have actually cancelled are showing as such!

 

[jackthomas]

IHG couldn't give me a reason, but they told me that the original was cancelled and an exact duplicate with new conf number was made, now showing in my account. Very strange.