Stephanie Tully named new head of Jetstar

MEL_Traveller said:
Oh dear. I guess we need a new email addy for qantas issues then!
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Hopefully the new person will take the opportunity to address the remaining customer service issues with the airline, so that customers won't have to resort to emailing him to try to resolve basic issues that should have already resolved by the call centre (or not happened in the first place). ;)🤞

Jokes aside, I wish Stephanie well in her new role.
 
I just hope Markus doesn't adopt the Swedish model towards his new position:

"Sorry, that's not my department."

As the son of a Swede who's spent too much time there, I can say that this little chestnut cannot be overstated, particularly as it tends to make an appearance in moments when it mostly certainly is that person's "department."

Followed by a close second: "I will check with my colleague. My colleague confirmed this is not possible."

But when did you check with your colleague? You haven't broken eye contact with me!

"Sorry, it is not possible. That is our policy, sir."

Methinks Markus will fit right in. 🥰
 
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He's going to love opening his e-mail inbox now. Love that for him. ❤️
 
This is obviously exciting news for those of us who fly the luxury arm of Qantas, Jétstar regularly, as from what I hear on this forum Ms. Tully seems to be fairly customer focused and them bringing on someone to improve their already stellar customer service and operational performance track record is pure icing on the cake. Who knows, maybe she'll also ensure my QFF points and status credits land at exactly 2 days after departure instead of me having to chase the Roo in Red for them!

-RooFlyer88
 
AIRwin said:
First QFemale CEO?
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I care nothing about the gender of the next Qantas CEO. I care only about their competence and passion to reinvent the Qantas we previously came to love and admire. I do hope the search for the right next Qantas CEO is extensive and thorough, considering all options and selecting the best person for the very difficult job.
 
NM said:
I care nothing about the gender of the next Qantas CEO. I care only about their competence and passion to reinvent the Qantas we previously came to love and admire. I do hope the search for the right next Qantas CEO is extensive and thorough, considering all options and selecting the best person for the very difficult job.
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I think you raise a very good point here. If we look at the leadership of Qantas, excluding race, we can argue that they have quite the diverse team with its CEO being an openly gay individual, with a great mix of gender too. For instance, the current Board of Directors at Qantas is composed of 5 males and 3 females. It's clearly not a lack of diversity that is causing these issues. After all, you can't blame the illegal firing of 2000 workers as simply a cause of there not being enough female voices on the board, to say nothing of holding the airline hostage to stop a union striking.

Ultimately though, what matters at the end of the day are Qantas' shareholders, and I think you could argue that in that regard they have been served quite well by Uncle Alan. People can whine about how Qantas has treated its customers and staff but at the end of the day if shareholders keep receiving their dividends and the stock price remains high, what incentive is there to change CEO? At the same time diversity is meaningless when we are talking about one person. In many respect Uncle Alan is the poster child of diversity: he was gay, young and a foreigner when he became CEO in 2008. At any corporation there is one person who steers the ship and defines the culture and values of the organization, that's the CEO. If a CEO is gay or female or something else, it doesn't really matter if they treat their customers and staff with contempt to squeeze the last dollar out of the business!

And to be fair, I don't have much to complain about with Qantas. The at airport and onboard service has mostly been good, on time performance has been great and so far I haven't had a single lost bag with Qantas. For those complaining about Qantas, I'd encourage you to fly other airlines for once. I did earlier this year. In particular on Air Canada where most of my flights were delayed by hours with last minute cancellations for good measure too! I've seen my parents told to pound sand when they were flying business class with them and this happened. It was only until I took them to a backroom at Pearson airport that everything got straightened!

-RooFlyer88
 

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