Still waiting for a JQ Itinerary after 11 days!

[mannej]

After much hustle and bustle, I can now say that after booking my flights on the 9th of June, I received my itinerary (to a separate email account) on the 10th of August.

Wow not bad. I am not expecting any vouchers or anything. However it would be interesting to see if my ISP is aware of any issues here.

 

[rechoboam]

But it doesn't. At least, I just tried to create multiple variants of my existing gmail account with various numbers of embedded dots and it wouldn't let me create any of them.

gmail:
"

• Sometimes you may receive a message sent to an address that looks like yours but has a different number or arrangement of periods. While we know it might be unnerving if you think someone else's mail is being routed to your account, don't worry: both of these addresses are yours.
  Gmail doesn't recognize dots as characters within usernames, you can add or remove the dots from a Gmail address without changing the actual destination address; they'll all go to your inbox, and only yours. In short:
  
  • [email protected] = [email protected]
  • [email protected] = [email protected]
  • [email protected] = [email protected]
  All these addresses belong to the same person. You can see this if you try to sign in with your username, but adding or removing a dot from it. You'll still go to your account.
  If you get mail that seems to be intended for someone else, it's likely that the sender entered the wrong address, just like if you've ever dialed a wrong phone number for someone. In these cases, we suggest contacting the original sender or website when possible to alert them to the mistake.
  One last thing: Google Apps does recognize dots. If you'd like to have a dot in your username, please ask your domain1 administrator to add your preferred username as a nickname."
  
  

 

[yohy?!]

Good to see you finally received your itinerary...unfortunately I have not been so lucky it's been over 2 months now and several calls to Jetstar with no luck.

The last call went to a new voice activated response that asked me why I was calling and when I said resend itinerary it responded 'I've now sent your itinerary you should have it within 24 hours':!:

Assuming they used the phone number I called from as reference this still seems slightly screwy....what if it's a JQ flight booked through work that has the generic corporate travel phone number against it:?:

 

[mannej]

Good to see you finally received your itinerary...unfortunately I have not been so lucky it's been over 2 months now and several calls to Jetstar with no luck.

The last call went to a new voice activated response that asked me why I was calling and when I said resend itinerary it responded 'I've now sent your itinerary you should have it within 24 hours':!:

Assuming they used the phone number I called from as reference this still seems slightly screwy....what if it's a JQ flight booked through work that has the generic corporate travel phone number against it:?:

I used the Skype Number to call, but also the Customer Feedback form, and demanded that they send it to a separate email address. Low and behold they were soon in there!

 

[perthflyer]

I finally took this JQ flight on Friday. It was actually a very pleasant service, which was an unexpected surprise.

Unfortunately though I purchased a JQ Starter Plus bundle, which entitled me to earn points and SC's.

Unfortunately the flight appeared on my QFF activity statement as a Jetsaver fare.

I called QFF this morning - they advised to send through my itinerary and boarding pass - they have no access to JQ's systems.

Luckily I pursued JQ for an itinerary, or I would have no proof to send through to QFF.

Something is seriously amiss at JQ.

 

[rechoboam]

QF haven't sent me my changed itinerary for a US flight despite two further phone calls.

 

[Ewing]

I am the same.

For my two recent Jetstar flights (June and July) the itinerary has not arrived, despite multiple requests to send it and clicking "Resend Itinerary" on the Jetstar site.

Just received my itinerary for the flight in July.

A little bit late!

-Shaun

 

[rechoboam]

Can anyone explain the technical issue preventing QF group from emailing an itinerary even after apparently helpful people there have attempted to do it 5 times to 3 different email addresses?

 

[mannej]

Can anyone explain the technical issue preventing QF group from emailing an itinerary even after apparently helpful people there have attempted to do it 5 times to 3 different email addresses?

Who is your ISP or email provider?

 

[Mollycram]

I had the same issue. Booked flights over a month ago and despite a phone call requesting an itinerary and going into my booking and requesting one online, I received nothing. Until today. Today the itinerary arrived in my work email inbox....not a gmail account. Must be an issue at their end....

 

[rechoboam]

Who is your ISP or email provider?

Free webmail, me.com, and a corporate MS exchange account.