Stranded - what would you do?

[MARTINE]

An absolutely appalling response from Budget / Avis corporate, essentially calling us liars and telling us to pick it up with the franchisee who did the rental i.e., the abuser.

Thank you for taking time to contact Budget regarding your rental charges. We apologize most sincerely for any inconvenience you may have been caused. We can certainly understand your frustration an will be happy to assist you.

We have seen that the Country of rental responded and mentioned that the car was provided in good condition, according to they records they did not find any reports ot you letting them know about the condition or any mechanical issues during the rental. We show they do not take cash as payments or as deposit, only credit cards.

Based on the research, no adjustment was processed due to that. If you would like to further dispute, you will need to contact the Country of rental directly at <redacted> for better assistance.

Thank your for contacting Avis, we appreciate your business and we hope you have nice day.

Was that response written in English?
Shocking
What do you plan to do?

 

[Flashback]

Was that response written in English?
Shocking
What do you plan to do?

I've sent back a tersely worded reply. I'm not sure whether as the booking entity (US based) I can pursue a complaint under the DOT, or whether there's any other avenue I should pursue. I've reached out to a few media outlets, but other than bloggers it's unlikely they'd see it as a story I would suspect.

 

[MARTINE]

I've sent back a tersely worded reply. I'm not sure whether as the booking entity (US based) I can pursue a complaint under the DOT, or whether there's any other avenue I should pursue. I've reached out to a few media outlets, but other than bloggers it's unlikely they'd see it as a story I would suspect.

I presume they have all the photos of the car in so called ‘good condition’/ call logs and communications you had.

Good luck

If you booked in UK ? Remedy there

 

[Flashback]

I presume they have all the photos of the car in so called ‘good condition’/ call logs and communications you had.

Good luck

If you booked in UK ? Remedy there

I haven't sent them yet as they're quite large, but have advised them that I have them and would be happy to share with them - and if not with them, then media outlets to show how poor their operation in Tunisia is.

Was booked via AutoSlash, so booking was via the US entity of Budget. I'll give them a week, then will try DOT - not that I expect too much, although I did have success with some issues with Alaska Airlines back in May when raising a case with the DOT.

 

[Flashback]

The latest response..... bolding was theirs, not mine. Very odd.

Thank you for contacting Budget Customer Service regarding the bad experience with your recent rental experience. We apologize for any inconvenience this has caused, we understand this can be frustrating and will be more than happy to assist you by reviewing this matter.



We apologize for the issue you had with an unprofessional employee. There is absolutely no excuse for disrespectful behavior by a staff member, and we are disappointed to learn that you were not treated professionally.



At Budget, we pride ourselves on courteous customer service, and your experience was not typical. B e assured that a copy of this letter, along with the details of your report, is on its way to the appropriate management team.



We take great pride in providing dependable cars and attentive service at a great price, with no surprises. Your feedback is extremely important because it helps us maintain our high service levels. We appreciate your business and hope you will give us another opportunity to meet your rental needs in the future.

 

[MARTINE]

The latest response..... bolding was theirs, not mine. Very odd.

Thank you for contacting Budget Customer Service regarding the bad experience with your recent rental experience. We apologize for any inconvenience this has caused, we understand this can be frustrating and will be more than happy to assist you by reviewing this matter.



We apologize for the issue you had with an unprofessional employee. There is absolutely no excuse for disrespectful behavior by a staff member, and we are disappointed to learn that you were not treated professionally.



At Budget, we pride ourselves on courteous customer service, and your experience was not typical. B e assured that a copy of this letter, along with the details of your report, is on its way to the appropriate management team.



We take great pride in providing dependable cars and attentive service at a great price, with no surprises. Your feedback is extremely important because it helps us maintain our high service levels. We appreciate your business and hope you will give us another opportunity to meet your rental needs in the future.

Either that means the circular filing cabinet or to the management team (for them to file in the same place). You could reply by saying thanks - you have some additional information and to whom can it be sent (in the management team) to help them with their investigation and take it from there

 

[Flashback]

Either that means the circular filing cabinet or to the management team (for them to file in the same place). You could reply by saying thanks - you have some additional information and to whom can it be sent (in the management team) to help them with their investigation and take it from there

Done.

 

[dairyfloss]

Apparently in Skodas they have a Czech Engine Light … also apparently, that’s a condition to look out for.

Given their engines are from VW in Germany, I’d be more concerned about this than a ‘Check Engine’ light!

 

[Flashback]

Given their engines are from VW in Germany, I’d be more concerned about this than a ‘Check Engine’ light!

Except...... it was a Renault.

 

[dairyfloss]

Except...... it was a Renault.

In your unfortunate case, yes