I went with the Hilton Aspire card but have still not received it. Fedex International Connect has turned into quite the mistake.
The last scan on both Fedex and DAI Post tracking numbers is still "handed over to Partner Carrier" in Sydney exactly a week ago today. I attempted to contact DAI Post several times by phone, their queuing system will only keep you on hold for 30 minutes before ending the call with a message basically saying "we are too busy right now, try again later". After multiple attempts to get through I finally got a hold of someone from DAI yesterday.
DAI claimed to have sent the package to their partner carrier HGR Logistics, but "as it hasn't been scanned yet it must still be on a pallet waiting unloading". DAI said they'd lodge an enquiry with HGR, and it made it sound like they are an entirely separate entity - but the HGR tracking page has a DAI Post logo at the bottom, and the HGR Logistics phone number is answered as DAI Post! It looks like they are the same company but operate the final mile delivery under a different brand for plausible deniability on lost/delayed packages...
So I contacted MyUS via Whatsapp who were very unhelpful. They wiped their hands clean saying I needed to deal with DAI and that I should have picked another shipping option
MyUS have also extended the package transit estimates for Fedex International Connect to 10-20 days (from memory this was 8-16 days before?)
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I then logged a support request with Fedex Cross Border (email to
[email protected]), they responded overnight..
..which prompted a follow-up email from MyUS a few hours later:
All the while, the HGR Logistics page has not changed since
my previous post.
I asked DAI if there was a warehouse I could collect the package from, but as it has been transferred from their end and not yet scanned in to the HGR system, they've said that it's simply not possible.