Did you try 877-399-3083?Woke up this morning to the below, not able to view the decision as I don't have an SSN to input and every number I try gives the same automated message saying the computers are down.. any suggestions?
Try to get an operator on the line any way you can (eg say 'operator' or 'agent' at the voice prompt). If that's not at all possible, you may just have to wait a few days.