Guilty as charged!! After several phone calls it's been quite frustrating dealing with their customer service and even after escalating to supervisors in multiple departments being told the only way to create online account is to visit a branch. I've obtained a phone number off reddit which should enable me to request "expert authentication" and if that fails the next step after is the executive office number. I know patience and lots of HUCA is key in this game so I have no choice but to keep trying until someone has the authority to do it. I can still make payments with my card and my account itself has not been flagged for fraud so that's a positive. I've also heard that using VPN to setup online account can cause a red flag so that might have been a mistake on my behalf.View attachment 366691
Did someone post this on reddit?
Keep calling until you get someone willing to help!
I've bought tons (A$15k+) of open loop GC across my 4-5 amex in past 1 year from Coles, Wool, online etc and everything has been fine so far...no issues in getting in SUB or the FNC which come after 15k annual spend on Hilton and Marriott cards...
Never used for chase or Citi . No issues .
That's good to know
I don't use a VPN to log into internet banking on Chase, Amex, B of A and Barclays, never had an issue.
GC at OD will not trigger (I tried with Airbnb).
Just to follow up: I finally managed to get an online account setup after more than a few failed attempts. I called the number I obtained from a reddit post and was connected with an online technical specialist who simply asked what username I'd like to use and then set up a password which I was able to change online and then I logged in without issue. A little patience and HUCA has worked again! On a separate note I did have a largish payment of $950 declined and Chase rep stated that it was declined because the merchant needed to ask for extra ID? I tried to pay with the Chase card using Apple pay which I'd done successfully for smaller purchases. There are no 'flags' on my account but I still have no idea what that meant and whether I should try the physical card next time.
I'll have to try again with a VPN. They do ask for a phone number and I hope they haven't black listed it yet
Glad to hear it worked out!!
Same....
Yes, that's what I'm using the credit for.
I applied for another Ink Unlimited on Tuesday. Got 7-10 days. Called in and they pushed the application through over the phone — was just the standard fraud/ID check.
One additional thought if you want to try again. It might be your billing address — if you're using a mail forwarder, that might be triggering a fraud alert. Generally the only thing the card processors check is the ZIP code, so you could put a real home address that has the same ZIP code as your mail forwarder.
Thanks. I tried putting in a different address where I know it is a residential, but it said I had to use the billing address on my card.
If you have any other business cards with excess credit limit, you can transfer it to your new card by secure message.
Given that they've only given my 3K does this mean I'm close to my Chase limit for future cards? I did recall reading that Chase will only extend 50% of your income?
