Stuck in Singapore (JQ8 cancellation)

[Cloud9]

Grrrr.
So, I land back from KL yesterday to find that JQ7 took off nearly five hours late, yet JQ8 was scheduled to leave at midnight (3 hours late).
Could smell something coming.
No sooner sat down in the QF F lounge in Changi than my phone goes to say the flight is cancelled.
Right. Rebook onto JQ8 the following day...
Twenty minutes later, phone buzzes again. That's delayed until 430am on Monday.
The app was hardly helpful, but managed to locate JQ1008 that they are laying on tonight.

Don't get me wrong. An extra night in the Pullman Orchard isn't a bad thing (especially with free drinks from status); but the whole poor comms and effectively deception on what was going on with the likelihood of JQ8 running last night leaves one hell of a foul taste in the mouth.

I suppose I can spend the arvo back in QF F at least.

/end_rant

 

[Cloud9]

Thank you in advance, MC99.

Jetstar about to receive a cracking bill for the Pullman, along with new togs for me. After all, they've still got my suitcase and there was nobody at the Jetstar counter at T4 when we got over there on the bus from T1 last night.

They'll get a hell of a lot of free publicity if they try wriggling out of coughing up. Already had a rather fun chat with my solicitor about next steps

 

[henrus]

They'll get a hell of a lot of free publicity if they try wriggling out of coughing up. Already had a rather fun chat with my solicitor about next steps

Haha look forward to seeing the outcome of this one...

Jetstar have a very clear published amount online and you would have most likely received a link to this page on your delay email:

https://www.jetstar.com/au/en/help/articles/compensation-and-refunds

For accomodation it's AU$200 per night with a note that "Jetstar will consider claims for all costs caused by the delay or cancellation on a case by case basis, including claims for higher amounts where reasonably incurred.".

I have heard of them going higher but only when thats the cheapest on offer (for example cheapest room is $300 per night due to an event on), simply booking a 5 star hotel because that's what you want isn't going to cut it. It's time like these where insurance fills the gap but with many having a $200-500 excess it's highly likely you'll be out of pocket the difference.

Before anyone points out that $200 is cheap, it's also worth noting that Qantas has an identical value:

Compensation and Refunds Policy | Qantas

Compensation and Refunds Policy | Qantas

www.qantas.com

 

[Cloud9]

Haha look forward to seeing the outcome of this one...

Jetstar have a very clear published amount online and you would have most likely received a link to this page on your delay email:

https://www.jetstar.com/au/en/help/articles/compensation-and-refunds

For accomodation it's AU$200 per night with a note that "Jetstar will consider claims for all costs caused by the delay or cancellation on a case by case basis, including claims for higher amounts where reasonably incurred.".

I have heard of them going higher but only when thats the cheapest on offer (for example cheapest room is $300 per night due to an event on), simply booking a 5 star hotel because that's what you want isn't going to cut it. It's time like these where insurance fills the gap but with many having a $200-500 excess it's highly likely you'll be out of pocket the difference.

Before anyone points out that $200 is cheap, it's also worth noting that Qantas has an identical value:

Compensation and Refunds Policy | Qantas

Compensation and Refunds Policy | Qantas

www.qantas.com

My insurance is no excess for these situations; however, MC99 is pretty clear that there are no hard and fast set limits.

Plus, the published rate is per room. If my wife and I had booked separate $200 rooms, that alone is the $400.

Then you add the food on top at $30 a day published.

Got the Pullman at $430 including breakfast. Hardly unreasonable to expect them to cover that.

 

[henrus]

My insurance is no excess for these situations; however, MC99 is pretty clear that there are no hard and fast set limits.

If you've got no excess then I'd simply claim the $200 accomodation, $30 food and transport from Jetstar then claim the $230 from insurance plus other expenses like togs.

Plus, the published rate is per room. If my wife and I had booked separate $200 rooms, that alone is the $400.

That's not how the Qantas group policy works, if two passengers share a room (even if on two different bookings) then only one claim on the room can be made.

Got the Pullman at $430 including breakfast. Hardly unreasonable to expect them to cover that.

I'll be watching this thread for updates but I suspect that's something that won't be won but happy to be wrong here.

Past threads on AFF have shown that NCAT doesn't hear cases involving international law meaning if you were to take legal action you need to take them to court. Probably at greater cost then $230?

The montreal convention has major grey areas regarding damages that can be claimed and there is even a clause in there that says the airline is not liable if they took all reasonable measures to avoid the damage.

 

[Cloud9]

If you've got no excess then I'd simply claim the $200 accomodation, $30 food and transport from Jetstar then claim the $230 from insurance plus other expenses like togs.


That's not how the Qantas group policy works, if two passengers share a room (even if on two different bookings) then only one claim on the room can be made.


I'll be watching this thread for updates but I suspect that's something that won't be won but happy to be wrong here.

Past threads on AFF have shown that NCAT doesn't hear cases involving international law meaning if you were to take legal action you need to take them to court. Probably at greater cost then $230?

The montreal convention has major grey areas regarding damages that can be claimed and there is even a clause in there that says the airline is not liable if they took all reasonable measures to avoid the damage.

They didn't. This was published as an engineering issue. Presumably a follow on from whatever delayed JQ7.

I'll likely have to bite the bullet. But these backstards will never develop a sense of decency if we just bend over and keep taking their nonsense.

 

[henrus]

They didn't. This was published as an engineering issue. Presumably a follow on from whatever delayed JQ7.

You can bet they'll claim something like "we didn't have a spare 787 in Singapore otherwise we would have switched them" or something to that effect.

I'll likely have to bite the bullet. But these backstards will never develop a sense of decency if we just bend over and keep taking their nonsense.

I agree I'd love something similar to the EU compensation however in saying that many carriers in Europe make up all sorts of cough to avoid paying and I'm sure if we had a carbon copy of EU261 in Australia it'd be the same story. I've recently tried claim against Air Europa and that's still ongoing almost 10 months later, meanwhile Swiss has made the news in the last few days claiming that a 737 rudder servo failure is an exceptional circumstance so they don't have to pay up, one slight fail is that Swiss don't have any 737's in their fleet.

SWISS Makes Up Bizarre Lie To Deny Compensation Claim

While it's normal for airlines to try to deny compensation claims, this excuse from SWISS has to be one of the most foolish I've ever seen.

onemileatatime.com

 

[Cloud9]

You can bet they'll claim something like "we didn't have a spare 787 in Singapore otherwise we would have switched them" or something to that effect.

I agree I'd love something similar to the EU compensation however in saying that many carriers in Europe make up all sorts of cough to avoid paying and I'm sure if we had a carbon copy of EU261 in Australia it'd be the same story. I've recently tried claim against Air Europa and that's still ongoing almost 10 months later, meanwhile Swiss has made the news in the last few days claiming that a 737 rudder servo failure is an exceptional circumstance so they don't have to pay up, one slight fail is that Swiss don't have any 737's in their fleet.

SWISS Makes Up Bizarre Lie To Deny Compensation Claim

While it's normal for airlines to try to deny compensation claims, this excuse from SWISS has to be one of the most foolish I've ever seen.

onemileatatime.com

Sounds like we're on the same page, dude.
Just a mixture of the Scottish bulldog and Bendigo bogan in me wanting to right the wrongs of the world.

My heart goes out to those who weren't chilling in the Flounge or had the means to just sort themselves out. I remember those days as a student on EasyJet. And it brings back some very unfortunate memories...

 

[Cloud9]

Oh! There is a sidestory from the Pullman though. Will have to write a hotel review when I get home tomorrow. Absolutely amazing staff.

 

[jrfsp]

Did you try to do the “online chat”, I’ve had a JQ8 cancellation, was given the option to transfer to QF

 

[Cloud9]

Did you try to do the “online chat”, I’ve had a JQ8 cancellation, was given the option to transfer to QF

Hadn't the power on my phone to deal with anything like that last night, nor was my mind in the right space.

There's also absolutely no reason they couldn't prime their system so QF codes are options when you need to try selecting a reschedule through the app.

 

[henrus]

Did you try to do the “online chat”, I’ve had a JQ8 cancellation, was given the option to transfer to QF

I can't find the exact date but it used to be (5+ years ago) policy that JQ would rebook to Qantas group airlines meaning rebooking onto Qantas was a common thing. That is no longer the case so unless there is a specific reason like JQ ends the route whilst QF still operates it then you can't specifically ask to be rebooked on QF, that being said the rebooking portal still offers QF flights at times but mainly domestically.

 

[yachty]

Untrue, last time I had a JQ8 disruption (late last year) was offered both QF and EK options for rebooking.

 

[Cloud9]

Untrue, last time I had a JQ8 disruption (late last year) was offered both QF and EK options for rebooking.

Glad you had that option. It absolutely WAS NOT on the app as an option last night.

 

[downgraded]

I suppose I can spend the arvo back in QF F at least

Don't you have anything better to do?

 

[Cloud9]

Don't you have anything better to do?

Way my stress levels are, no.

 

[Not a Jetstar fan]

Grrrr.
So, I land back from KL yesterday to find that JQ7 took off nearly five hours late, yet JQ8 was scheduled to leave at midnight (3 hours late).
Could smell something coming.
No sooner sat down in the QF F lounge in Changi than my phone goes to say the flight is cancelled.
Right. Rebook onto JQ8 the following day...
Twenty minutes later, phone buzzes again. That's delayed until 430am on Monday.
The app was hardly helpful, but managed to locate JQ1008 that they are laying on tonight.

Don't get me wrong. An extra night in the Pullman Orchard isn't a bad thing (especially with free drinks from status); but the whole poor comms and effectively deception on what was going on with the likelihood of JQ8 running last night leaves one hell of a foul taste in the mouth.

I suppose I can spend the arvo back in QF F at least.

/end_rant

Lucky you. I’m not a Qantas FF, no free access to lounge and credit card transactions are down. Can’t even buy a fr!cken coffee

 

[JohnK]

Before anyone points out that $200 is cheap, it's also worth noting that Qantas has an identical value:

Compensation and Refunds Policy | Qantas

Compensation and Refunds Policy | Qantas

www.qantas.com

More than reasonable for most cities unless event on reducing availability.

 

[MEL_Traveller]

If you've got no excess then I'd simply claim the $200 accomodation, $30 food and transport from Jetstar then claim the $230 from insurance plus other expenses like togs.

Noooooo

Why should insurance pay out… leading to increased premiums for the rest of us… if a company will pay?

Sure, if an airline refuses to pay, insurance is the fall back, but it shouldn’t be a primary recourse?

 

[dajop]

Noooooo

Why should insurance pay out… leading to increased premiums for the rest of us… if a company will pay?

Sure, if an airline refuses to pay, insurance is the fall back, but it shouldn’t be a primary recourse?

Some policies do have exclusions for “fault of airline”.