Stuck in Singapore (JQ8 cancellation)

[Cloud9]

So... they aren't even arguing on refunding the hotel. That's no problem.

Wonder if that's because they didn't put my luggage on the plane?

Post automatically merged: Jun 10, 2024

To anyone else who heard the ranting Scotsman at baggage belt 5, sorry if I scared you.

 

[Cloud9]

Lucky you. I’m not a Qantas FF, no free access to lounge and credit card transactions are down. Can’t even buy a fr!cken coffee

Jeez. Did they land you on the uber delayed JQ8 at 430am?

 

[Cloud9]

So the suitcase has finally arrived at Tullamarine. No explanation what happened, no apology. But at least it's currently on its way up to me.

A nice, strongly worded response when it gets here is in order, methinks. Not that they'll do anything or compensate me... but it'll feel nice and cathartic to let them know exactly just how I'm going to talk about this experience.

 

[Blackswan]

So the suitcase has finally arrived at Tullamarine. No explanation what happened, no apology. But at least it's currently on its way up to me.

A nice, strongly worded response when it gets here is in order, methinks. Not that they'll do anything or compensate me... but it'll feel nice and cathartic to let them know exactly just how I'm going to talk about this experience.

Reminds me of the Simpsons - "Old Man Yells at Cloud"

Or perharps, it should be "Cloud9 yells at Cloud"?

 

[Cloud9]

Reminds me of the Simpsons - "Old Man Yells at Cloud"

Or perharps, it should be "Cloud9 yells at Cloud"?

Rest assured that, once I receive a reply from them, I shall be redacting my name from my correspondence and publishing it here.

 

[Cloud9]

Y'know what? I doubt they'll prioritise a response (if I even get one). So we all may as well have a laugh at what an absolute shambles Jetstar have been here. This is what they got from me a minute after I got that suitcase back in the house.

 

[Happy Dude]

Some policies do have exclusions for “fault of airline”.

^^This^^

The first thing I look for in a TI PDS is if there is an exclusion for "mechanical failure" of transport. 1Cover has it. No business calling it a travel insurance policy with this as an exclusion.

I would have thought that the airline would have arranged accommodation etc whilst at the airport. But I suppose it is Jetstar we're talking about.

 

[Cloud9]

^^This^^

The first thing I look for in a TI PDS is if there is an exclusion for "mechanical failure" of transport. 1Cover has it. No business calling it a travel insurance policy with this as an exclusion.

I would have thought that the airline would have arranged accommodation etc whilst at the airport. But I suppose it is Jetstar we're talking about.

Well, if they'd had staff at the desk - see my response above

 

[JohnK]

I would have thought that the airline would have arranged accommodation etc whilst at the airport. But I suppose it is Jetstar we're talking about.

Scoot organised hotel, transport, dinner and breakfast + $10 each to spent at SYD airport for a 17 hour delay.

Surely Jetstar can do the same?

 

[dajop]

For reference, had a 18 hr delay in MEL and Qantas, and was told here's the policy claim reimbursement. Jetstar seems to adopt the same approach. TBH, it's much easier than waiting for them to organise. But the limits could be a challenge somewhere like SIN, although should just about stretch to Ibis, Mercure, or the like.

 

[Happy Dude]

Scoot organised hotel, transport, dinner and breakfast + $10 each to spent at SYD airport for a 17 hour delay.

Surely Jetstar can do the same?

UA did same in the US last year but by txt/phone once the flight was actually cancelled. It was all pretty efficient. Seems like Jetstar prefer to wait for the problem come to them.

 

[stm1sydney]

If you know what Jetstar is like, why do you keep flying them?

 

[wandering_fred]

If you know what Jetstar is like, why do you keep flying them?

At this point, it appears the cheapest way to get 4 squiggles for the Mrs WF
A Plan B is now mandatory though along with expectation of full refunds to the original funding source for cancellations.
Of the current perils of wandering
Fred

 

[Cloud9]

Gotta laugh at the sheer ineptitude of these morons. Received this just a few minutes ago - presumably a follow up to my email of yesterday.

 

[DC3]

I’m following all of the updates by the OP, with interest. Jetstar - the way to travel it seems.

 

[DC3]

To anyone else who heard the ranting Scotsman at baggage belt 5, sorry if I scared you.

Was it about the ranting, or about the kilt?

 

[Cloud9]

Was it about the ranting, or about the kilt?

The ranting. I am not a transvestite. Nothing against them. I'm just not one of them.

 

[Scarlett]

Haven’t posted this in a while…

 

[Cloud9]

Unbelievable.

Clearly being explicit and saying I will only engage in written correspondence wasn't clear enough.

The one day a week I can have a bit of a late sleep and I get roused from snoozing by a phone call at 820am from bloody Jetstar.

Methinks their systems need a little joining up.

That's set me off in a fine mood for the day.

 

[MH_fan]

I loved your letter to Jetstar, Cloud9! Gave me a few chuckles. I have a similar gripe about JQ cancelling flights but not rebooking me on the equivalent QF flight. I experienced this earlier this year when JQ cancelled my flight to AKL from SYD in the early hours of the morning that I was due to depart. Managed to contact them and they only offered other available JQ flights that was basically the next day! I informed them that there was a QF flight leaving around the same time but they said they couldn't put me on it because there was no inventory! Seriously?!! If JQ cancel their flight, then it should override any stupid "system" they have in place and get passengers to their destination as close to the time as possible. I get that that's harder when other airlines are not related but QF and JQ are in the same group, FFS! How f*cking hard can that be??? They wouldn't budge on that so I ended up purchasing a new ticket on QF, left around the same time I was supposed to and it didn't f*ck up my connecting flights after arriving in AKL! I really hate Jetstar!!