Subscriptions: Lies, lies, and more lies from Qantas Wine

[Cloud9]

I'm a bit miffed.

Back in September, I cancelled my Qantas Wine Subscriptions. So it was odd, a few weeks later, when I received emails from them confirming what would be included in the next subscription coming in November. Phoned up. And it was all confirmed that my subscriptions had been cancelled, and those emails were just a glitch.

Well, over the course of the last couple of hours, I've been getting emails from Qantas confirming my subscription is ready for dispatch and paid, and messages from my bank saying the charges had been taken.

Phone up Qantas wine, who tell me it'll be 3-5 business days (so potentially next Friday) before things can be refunded: even though they acknowledged the cancellations had been submitted on the system. Meanwhile, they're sat with nearly three grand of my cash.

Ask where to submit a formal complaint and get the good old [email protected] email address that doesn't even send out responses other than the auto-acknowledgements.

Seems that even if service standards might be picking up in the air, they certainly aren't on the ground.

Caveat emptor if you're going to be stupid enough to take out a subscription with them.

 

[muppet]

Three grand is a lot of subscriptions.

I had no hassle cancelling mine last month. You may have just been unlucky.

 

[Cloud9]

Three grand is a lot of subscriptions.

I had no hassle cancelling mine last month. You may have just been unlucky.

Heck of a bout of bad luck when told twice on separate calls that things have been cancelled, methinks.

 

[veganftw]

It may be entirely unrelated to your issue, but I just received a call from Qantas Wine advising that my November subscription didn't get charged due to a system glitch. They advised they're manually processing it now and that it impacted some customers.

So it could be possible that they have had some issues system wide that has caused people to be charged when they shouldn't or not charged when they should.

Still not great that it is taking so long to sort out your refund

 

[Blackswan]

Qantas wine couldn't organise a chook raffle.

One Xmas I decided to buy a case of Champagne for gifts - didn't arrive in time. Trying to arrange for it to be returned/refunded was a massive headache.

Few years later, I thought I'd give them another try - once again, case of Champagne as Xmas gifts. Didn't arrive on time - had to deal with their terrible staff/processes again.

Thankfully on the second occasion the champagne ended up arriving (much later) after the refund process. They never asked for it back . . .