Thank you Red Roo

[ketsuzei]

Why? Because no company wants to be an indefinite creditor.

Perhaps you mean debtor.

 

[timster]

Why? Because no company wants to be an indefinite creditor.

Strange, since the money we pay for such vouchers does not expire and cease to be of any value to the voucher supplier.

Perhaps someone could invent such a currency. Would it not be far more logical and ethical if, when the voucher I buy expires in 12 months, that the currency I use to buy it should expire in 12 months too ?

 

[maninblack]

We are all quick to complain when something goes wrong

I disagree with this generalisation. I think a large number of people take problems in their stride and just get on with it.

 

[Groundfeeder]

Got a bad taste from Amex when I bailed out of their Gold Card (no QF points!) and redeemed my Amex points for BP & Westfield gift cards for about $500.
Duly received the gift cards after cancelling the Amex but instead of 12 month validity they expired 31 Dec 2014 (<5 mths). Calls to Amex for correct 12 mth expiry cards were ignored so we were rushed to spend them.

 

[Cruiser Elite]

I guess I should apologise to OP for hijacking this thread - it does probably deserve it's own thread.

 

[drivatruk]

I am often surprised at all the time Red Roo spends helping people in this forum, I hope Qantas management are aware of just how positive an effect such actions have on the brand and continue supporting Red Roo to do this.

This and sites like these give airlines feedback for free. No need for market research, Just look here and any airline will soon know how well they are tracking with their customer base. If i was AJ this site would be compulsory reading for my team.

 

[Pushka]

I can understand an expiry date. The cost of providing goods rises with inflation so there needs to be some kind of limit to this exposure.

And I've found the Red Roo team helpful this week too.

 

[dajop]

I can understand an expiry date. The cost of providing goods rises with inflation so there needs to be some kind of limit to this exposure.

Actually there are two scenarios
A) specific product/service vouchers where what you say is true - inflation increases cost of providing good or service.
B) monetary (dollar value) vouchers where the cost of providing good or service is irrelevant - inflation is an automatic devaluer of voucher for most goods and services.

 

[ComeFlyWithMe]

You must be lucky. My PM to RedRoo back on 2/12 on gift vouchers remains unanswered, and I'm still waiting on a call from the premium desk on the same issue from 3 weeks ago.

Moral of the story - don't subject QF to any scrutiny publicly on this forum or you will receive a sub-standard service. Keep drinking the kool-ade and you'll be fine.

 

[JohnK]

You must be lucky. My PM to RedRoo back on 2/12 on gift vouchers remains unanswered, and I'm still waiting on a call from the premium desk on the same issue from 3 weeks ago.

Part of the inconsistency? No answer for me either regarding bonus points.

 

[Red Roo]

You must be lucky. My PM to RedRoo back on 2/12 on gift vouchers remains unanswered, and I'm still waiting on a call from the premium desk on the same issue from 3 weeks ago.

Moral of the story - don't subject QF to any scrutiny publicly on this forum or you will receive a sub-standard service. Keep drinking the kool-ade and you'll be fine.

Apologies for the oversight in not replying to your PM sooner. A team member will be in touch early next week with an update.

I do my best to assist where I can. IIRC, earlier public feedback resulted in a proactive, personal call from a manager to clarify concerns you raised regarding the recent changes to our pet policy. Apologies if you felt this was unnecessary or unwarranted.

 

[ComeFlyWithMe]

Apologies for the oversight in not replying to your PM sooner. A team member will be in touch early next week with an update.

I do my best to assist where I can. IIRC, earlier public feedback resulted in a proactive, personal call from a manager to clarify concerns you raised regarding the recent changes to our pet policy. Apologies if you felt this was unnecessary or unwarranted.

You will need to excuse my scepticism, just as I believe had I not posted here my PM would never have been responded to.

As for the call from the manager, I appreciate you passing this on, however implementing a policy change at short notice which disadvantages your loyal customers who had properly followed your previous policy then advising them on a personal call from a manager that it was due to people not following the policy, and now you introduce inconvenience and additional fees to those customers, you will excuse me for not being enamoured with the response.

I am of course talking to QF as a company, not you personally, as I'm sure you do the best you can with what little resources or support you may be provided with by the company.

I don't envy a position of putting lipstick on a pig, to use a pet related analogy.

Either way it doesn't matter. I am seeing out my existing bookings, moving my various financial products to non-QF aligned rewards programs, and will move to a BFOD policy rather than being blindly loyal based on a handful of ever devaluing WP benefits.

For your marketing metrics consider me an advocate turned detractor. Best update the database. Not that it will be a blip on the radar now that QF has 'turned a corner'. Here's another tip: your customers don't care about your profitability, they care about their experience. When you stop treating customers like shareholders you might see a way forward.

Apologies for the rant RedRoo. I, like all the other members, appreciate the personal assistance, insight and perspective that you bring to this forum. Unfortunately there are things that are well outside of your control.

 

[Lonely Flyer]

And I always wonder why we have allowed this to be the case.

I can accept that those vouchers you get from cellarmasters for $25 etc can expire but if you have paid cash money I believe that the courts will not validate this arbitrary expiry especially with the more recent consumer case outcomes. I think this could be the next big class action. Think "Equity".

 

[JohnK]

Either way it doesn't matter. I am seeing out my existing bookings, moving my various financial products to non-QF aligned rewards programs, and will move to a BFOD policy rather than being blindly loyal based on a handful of ever devaluing WP benefits.

Glad I am not the only one keeping count. Not many left.

I have a hunch First Lounge access could be going soon.

Apologies for the rant RedRoo. I, like all the other members, appreciate the personal assistance, insight and perspective that you bring to this forum. Unfortunately there are things that are well outside of your control.

Red Roo can only do so much.

 

[Isochronous]

Glad I am not the only one keeping count. Not many left.

I have a hunch First Lounge access could be going soon.


Red Roo can only do so much.

Bloody well hope not. F Lounge access is my key motive for wanting WP/OWE!

 

[JohnPhelan]

I have a hunch First Lounge access could be going soon.

I'm probably going to regret asking this, but ......... on what is your hunch based, exactly? (And bear in mind the oneworld lounge access rules).

 

[RichardMEL]

F lounge access for OWE has always (well for a very very long tme) been a key difference between OW and Star, as Star doesn't have an equivalent level despite long calls for a Star Platinum type level. I am sure some of the OW airlines don't like this rule given it costs them - remember if you go into, for example and AA F lounge as a QF WP, QF gets charged, but still.

I don't think this general rule will change, but I could see things like limiting sit down/restaurant service to thouse actuall in F or whatever (no not too sure how they'd do this).

 

[MEL_Traveller]

I don't think this general rule will change, but I could see things like limiting sit down/restaurant service to thouse actuall in F or whatever (no not too sure how they'd do this).

they already do something similar in HKG. F pax have reserved tables, separate alcohol, and special services. They could introduce that in QF F lounges.

 

[Princess Fiona]

they already do something similar in HKG. F pax have reserved tables, separate alcohol, and special services. They could introduce that in QF F lounges.

Don't go giving them ideas

 

[MEL_Traveller]

Don't go giving them ideas

don't worry... if it's introduced it will be due to customer feedback/preference/demand.

Where did I get an email from the other day? Oh yes... ING Direct. 'Due to customer demand, we're changing when you can accrue interest on your account. From 1 February you'll no longer receive bonus interest unless you also open an everyday account, and deposit $1000 into your account each month'.

What I'd like to know is which customers actually demanded the removal of bonus interest unless you jump through two new hoops. The same ones that demanded cafe breakfasts. And removal of ATA. And charging for exit rows.

The panel of grumpy old men.