anat0l
Enthusiast
- Joined
- Dec 30, 2006
- Posts
- 11,666
Re: BNE-SYD-LAX-BNE VA Y US$266 on Orbitz [gone]
Ummm... yes it is relevant. Unless you are starting a topic about how Virgin didn't exercise discretion in your case.
Actually there are lots of threads on AFF like this. You have one side saying that an airline should exercise discretion, and always another one which says that the argument would be unnecessary if the affected were more prudent / prepared.
So in other words you wanted them to check you in, lying on the electronic process that you have an ESTA, and take all that responsibility (and you none)? You realise even if it "works out", that could mean the end of a job for an agent, or a severe reprimand. You may not care about that agent......
Again, I'm not sure what VA would need to do if they wanted to short check you, if that is even possible. (Overnight connections are not short checks; they are simply connections which cannot be through checked.)
Maybe putting your hand up to say, "Can I get help?" Not much you can do about that, so fair enough, maybe VA have a bit of an issue with queue management.
I don't get this one. Orbitz are a travel agent - naturally they want to help but Orbitz are forced to pass on whatever fees or what not charged by Virgin onto you. Orbitz won't absorb that cost out of their own goodness, unless they showed a huge discretion or there was such an offer on the fare from Orbitz. It is no different to if you had booked with another travel agent - they pass on Virgin's fees and charges onto you. The only time when the travel agent will not pass on the airline's costs to you is if they (the travel agent) stuffed up. Orbitz couldn't realistically do any more; additionally they had no obligations (and neither does Virgin, to a large degree).
Mistake fare or not has (usually almost) no effect. Neither if you had booked through another TA or even VA directly. You could have been on a standard sale fare at AUD 800 or whatever. The fare difference would have likely been much lower, but you'd still be more or less in the same rut.
Your wording here seems to imply that VA have done you a disservice and thus should give you something. SCs and points are only awarded for flights which you actually flew. This is why people who ordinarily no show for their flights don't get them. You may have shown up for the flight on time, but since you didn't get checked in on time (through reasons which are primarily your fault), you are considered a no show.
Your simply paying for a ticket does not automatically give you points and status credits. Wouldn't that be a boon for many members here!
Your expectation is that you are asking for VA to break the rules and give you credits. It may happen, but I'd start from the point of view that it won't happen, and you will have a hard time getting them if you must make a claim.
The irony is the existence of this thread may pique the interest of the VA rep, who may just get you fixed up all well and good. Of course, this doesn't fix up your lost hotel bookings or car hire (if you had any, assuming they are non-refundable), and you can't send VA the bill for that.
Ummm... yes it is relevant. Unless you are starting a topic about how Virgin didn't exercise discretion in your case.
Actually there are lots of threads on AFF like this. You have one side saying that an airline should exercise discretion, and always another one which says that the argument would be unnecessary if the affected were more prudent / prepared.
So in other words you wanted them to check you in, lying on the electronic process that you have an ESTA, and take all that responsibility (and you none)? You realise even if it "works out", that could mean the end of a job for an agent, or a severe reprimand. You may not care about that agent......
Again, I'm not sure what VA would need to do if they wanted to short check you, if that is even possible. (Overnight connections are not short checks; they are simply connections which cannot be through checked.)
- You have 2 international check-in counters and you have 2 people are reorganising luggage and as a check-in agent you don't call up one of the other 2 people waiting in the queue? Sorry but this has me baffled now I have had time to think about how a check-in agent sat around for ~10 minutes doing nothing while someone was reorganising luggage and 2 people in the queue.
Maybe putting your hand up to say, "Can I get help?" Not much you can do about that, so fair enough, maybe VA have a bit of an issue with queue management.
I don't get this one. Orbitz are a travel agent - naturally they want to help but Orbitz are forced to pass on whatever fees or what not charged by Virgin onto you. Orbitz won't absorb that cost out of their own goodness, unless they showed a huge discretion or there was such an offer on the fare from Orbitz. It is no different to if you had booked with another travel agent - they pass on Virgin's fees and charges onto you. The only time when the travel agent will not pass on the airline's costs to you is if they (the travel agent) stuffed up. Orbitz couldn't realistically do any more; additionally they had no obligations (and neither does Virgin, to a large degree).
Mistake fare or not has (usually almost) no effect. Neither if you had booked through another TA or even VA directly. You could have been on a standard sale fare at AUD 800 or whatever. The fare difference would have likely been much lower, but you'd still be more or less in the same rut.
Your wording here seems to imply that VA have done you a disservice and thus should give you something. SCs and points are only awarded for flights which you actually flew. This is why people who ordinarily no show for their flights don't get them. You may have shown up for the flight on time, but since you didn't get checked in on time (through reasons which are primarily your fault), you are considered a no show.
Your simply paying for a ticket does not automatically give you points and status credits. Wouldn't that be a boon for many members here!
Your expectation is that you are asking for VA to break the rules and give you credits. It may happen, but I'd start from the point of view that it won't happen, and you will have a hard time getting them if you must make a claim.
The irony is the existence of this thread may pique the interest of the VA rep, who may just get you fixed up all well and good. Of course, this doesn't fix up your lost hotel bookings or car hire (if you had any, assuming they are non-refundable), and you can't send VA the bill for that.
