The definitive thread on Qantas IT gripes

[bussyboy]

The Wellbeing app stopped syncing with my Samsung Health late yesterday. Same for my iPhone using wife not syncing with whatever app iPhones have. I have tried the usual uninstall and reinstall a few times. It gave me one updated step count but on 0 today.

Oh it wasn't just me!! Was trying to refresh so it captured reaching my step goal, not happy

I reinstalled twice it kept bombing the authentication after the PIN, presume it wanted to do MFA.

I noticed issues with QBR authenticating Wednesday evening too.

 

[flyingfan]

I had that problem yesterday. Closed app and restarted and it worked.

I tried that (on two devices) and no dice.

 

[drron]

Another who had problems. Did the delete and re install twice but wouldn't log on up to 11pm when I went to bed. Able to log on when I got up this morning ~ 9am.
Looks like the QFF interns were playing again. At least good to know the problem wasn't at my end and I only lost 2 QFF points.

 

[SYD]

Another who had problems. Did the delete and re install twice but wouldn't log on up to 11pm when I went to bed. Able to log on when I got up this morning ~ 9am.
Looks like the QFF interns were playing again. At least good to know the problem wasn't at my end and I only lost 2 QFF points.

I was trying to reduce my daily target around 11pm and it wasn’t working and gave up. Checked this morning and the lower target stuck - 1.5pts!

 

[Captain Halliday]

I also has this issue and this morning used the London method to save yesterday’s handful of points.

 

[johnjones878]

Anyone else encountering an issue where the horizontal left and right arrows scrolling for the top date row above the search results doesn't work, specifically within a month or two out? Happening for me on both chrome and firefox browsers as well as within the app and regardless of logged in or incognito etc. No issues scrolling when searching dates a year out or thereabouts.

 

[SYD]

Anyone else encountering an issue where the horizontal left and right arrows scrolling for the top date row above the search results doesn't work, specifically within a month or two out? Happening for me on both chrome and firefox browsers as well as within the app and regardless of logged in or incognito etc. No issues scrolling when searching dates a year out or thereabouts.

Yes, that’s been happening on and off for me. From memory, turning off flexible dates works. You still get the daily prices up top and can scroll.

 

[Cessna 180]

Anyone else encountering an issue where the horizontal left and right arrows scrolling for the top date row above the search results doesn't work, specifically within a month or two out? Happening for me on both chrome and firefox browsers as well as within the app and regardless of logged in or incognito etc. No issues scrolling when searching dates a year out or thereabouts.

Yes.

 

[flyingfan]

Wasn’t able to change goals yesterday so lost points too, on iOS.

To QF's credit, the steps yesterday ended up being over the goal when it eventually worked, so did get the (meager) points for yesterday and today. So all's well that ends well.

 

[Rich]

To QF's credit, the steps yesterday ended up being over the goal when it eventually worked, so did get the (meager) points for yesterday and today. So all's well that ends well.

Yes I always find I still get the points (which aren't merger when you have their health insurance). But I still can't get it to synch after 24 hours. Very frustrating.
Edit: Sorted. Issue resolved in Wellbeing settings, not Samsung Health. The Wellbeing synch issues help section coukd do with an update.

 

[bussyboy]

Took a while to reconnect data sources, but all sorted, and yesterday's steps fully counted

 

[RSD]

I just wish that Qantas IT could get their coughe together enough so that SC's and points on other OneWorld airlines, and points from hotel stays would all credit automatically without having to continually lodge claims - I've just lodged three more flight claims for legs on BA - some of which were booked on Qantas tickets, I've finally just received the points from my hotel stays at the beginning of December after I had to lodge claims for those, and I'm expecting that I am going to have to lodge claims for about five more hotel stays when I get home. Sometimes I feel like I AM the Qantas IT department!

 

[SYD]

I just wish that Qantas IT could get their coughe together enough so that SC's and points on other OneWorld airlines, and points from hotel stays would all credit automatically without having to continually lodge claims - I've just lodged three more flight claims for legs on BA - some of which were booked on Qantas tickets, I've finally just received the points from my hotel stays at the beginning of December after I had to lodge claims for those, and I'm expecting that I am going to have to lodge claims for about five more hotel stays when I get home. Sometimes I feel like I AM the Qantas IT department!

QF Hotel stays take exactly 4 wks after checkout to post.

 

[RSD]

QF Hotel stays take exactly 4 wks after checkout to post.

I wish - on Thursday - after multiple emails and escalations - I finally received the points from my stays in early December in China and HK.

 

[ramboflyer]

I've had several emails telling me a connecting flight I have booked in May has had a time change. Looking in my FF account and talking to someone at Qantas a couple of weeks ago the flights are in fact unchanged. What has changed is the first leg has had a flight number change.

I was told on the phone the e-ticket itinerary would be re-sent soon but it hasn't arrived yet.

I'm wondering if a new e-ticket is in fact needed for a simple flight number change when everything else is unchanged?

 

[bussyboy]

Regarding the recent Qantas Website Error Codes (And How to Avoid Them) story pointing here - if you want to book more than 6 flight segments, what's the best approach to getting it booked? Split bookings? Book your first 6 segments online then call to add extra segments, or just phone up?

Does the answer differ on status? I suspect a P1 would generally have no trouble over the phone, but someone with no status might struggle to find a good agent who can manage a complex booking

 

[RSD]

An observation made over the last few days (and YMMV) - I'm getting far less QF website errors when using Microsoft Edge instead of Google Chrome - especially far less of the 500 error.

 

[DC3]

… might struggle to find a good agent who can manage a complex booking

Manila is waiting for the call