The definitive thread on Qantas IT gripes

[RSD]

New error code for me, organized a trip through a Travel agent who then didn’t add the QF number with the booking, Qantas website couldn’t add the FF code to the booking.

View attachment 437879

I had added the booking reference and surname to the website it would hang or give me this message.

Who do you email to get the points and SCs.

First thing to try when you hit an error on the QF website is to log out and then log in using a different browser and then try what you was trying to do. Chrome is my normal browser for everything but lately it has been throwing loads of errors when trying to book anything on the QF website, Edge seems to work consistently better for most things at the moment.

 

[Bundy Bear]

First thing to try when you hit an error on the QF website is to log out and then log in using a different browser and then try what you was trying to do. Chrome is my normal browser for everything but lately it has been throwing loads of errors when trying to book anything on the QF website, Edge seems to work consistently better for most things at the moment.

I was logging in and out and Qantas would send the code and then send you email, saying was this you, rather frustrating.
Now that I am home I try again with edge.

 

[RSD]

I was logging in and out and Qantas would send the code and then send you email, saying was this you, rather frustrating.

Frustrating is when you are in the middle of somewhere not quite first world and the code they keep sending you by text message doesn't arrive until about two days later...

 

[2APlease]

Qantas use of FQTS as it has screwed me up royally.
Booked Mel/Syd/Yvr under my QFF but subsequently flew Japan Airlines so much that it is now my primary Oneworld status account. So at the airport (since there was no online way to change the asssigned program even indirectly via Finnair) I asked for it to be changed to JL. Sure enough my boarding passes showed my Sapphire status but my points went to my QFF. Booking management now shows both programs so the checkin agent put my JL details into FQTS and left FQTV unchanged.
Bye bye Emerald this year!

To Qantas's credit, raised this via the Complaints email channel and four days latter the miles were in my JL account so now Sapphire for CY 2026 and on track for Emerald by August.
Not perfect, booking class didn't make it so missed the bonus miles but so far these sectors remain in my QFF account. Nor does it appear that FQTV has been updated for the return sectors. Try again at YVR check-in next week.

 

[HirafuHeartAttack]

Here’s a bit of a funny one. I have 2 flights tomorrow (SYD-MEL) return. HLO so always check in online and quite often I just do it when I get the text message prompt.

However, someone mustn’t have updated the text services timings after daylight savings ended because both ‘it’s time to check in’ texts have come an hour before check in actually opens… T-25 rather than T-24.

 

[MELso]

Battling the automated missing points rejection… I mean claims tool at the moment.

Recently flew MEL-SIN-HEL and while my QFF number attached to my QF flight correctly, it didn’t for the SIN-HEL leg in J (or, more specifically, D) on AY. Only noticed it onboard, so thought ‘no worries, will lodge a retroclaim’.

Lodged the retroclaim on 3 April, which came back with the error ‘airfare and booking class not eligible to earn’ today. This is despite the fact that D on AY very definitely earns at the business rate and it was a cash ticket.

I’ve sent the necessary email off to QFF with boarding pass and eTicket attached seeking manual intervention, but a bit of a search of the forums indicates that the automated tool has been rejecting retroclaims on Finnair for several years now on the basis of ineligible booking classes, yet Qantas has done nothing it seems to fix it. It shouldn’t be this difficult!

 

[RooFlyer]

However, someone mustn’t have updated the text services timings after daylight savings ended because both ‘it’s time to check in’ texts have come an hour before check in actually opens… T-25 rather than T-24.

Still doing this, today.

 

[ChrisMars]

Still doing this, today.

Here’s a bit of a funny one. I have 2 flights tomorrow (SYD-MEL) return. HLO so always check in online and quite often I just do it when I get the text message prompt.

However, someone mustn’t have updated the text services timings after daylight savings ended because both ‘it’s time to check in’ texts have come an hour before check in actually opens… T-25 rather than T-24.

Knowing Qantas, it will take them 6 months to fix it.

 

[Jacques Vert]

Knowing Qantas, it will take them 6 months to fix it.

In which case they won't need to fix it.