Re: The great VIRGIN BLUE PREMIUM ECONOMY rip off! - Does anyone have a similar story
Markis10, I think it was a mixture of your tone and words to be honest, I must admit I had the same out take as Rob to your reply....
I am just surprised at how many people take up an issue with people who cannot do anything to fix the problem, especially "company directors" who should understand the importance of feedback and empowerment. In this case , put yourself in the shoes of the crew, what can they do, waive their wand and change the aircraft, do we expect all the crew to know the history of the aircraft they are operating given DJ have 57 737's and in the last month alone added two new frames?
By all means express frustration, but at least do something about it in a positive sense, provide feedback to the people that can do something about it, get on the phone to DJ HQ and ask for a corporate manager to give you a good deal and solve your issues, read about why its happening and what changes are coming etc etc so you are forewarned and for armed in future.
Blowing off steam makes you feel better but constructive action gets results IMHO.
Maybe the issue still exists because by and large the problem was raised with the wrong people, to put things in context this is the second thread in 6 months about the issue, I count at least 12 737s operating each day that would be putting customers in the same position! I agree the OP has been treated badly based on their side of the story, and that it should not be happening, unlike QF, DJ have had a long and active participation in this forum so the more we hear of such happenings the better chance they are reduced moving forward, the fact PE is not being continued is indicative of this.
